{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,5]],"date-time":"2026-03-05T22:30:49Z","timestamp":1772749849276,"version":"3.50.1"},"reference-count":59,"publisher":"Informa UK Limited","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Computer Information Systems"],"published-print":{"date-parts":[[2004,6]]},"DOI":"10.1080\/08874417.2004.11647597","type":"journal-article","created":{"date-parts":[[2026,2,12]],"date-time":"2026-02-12T15:12:55Z","timestamp":1770909175000},"page":"67-77","source":"Crossref","is-referenced-by-count":1,"title":["Gaining Competitive Advantages through a Functionality Grid for Website Evaluation"],"prefix":"10.1080","volume":"44","author":[{"given":"W. Lok","family":"Yeung","sequence":"first","affiliation":[{"name":"Lingnan University, Tuen Mun, Hong Kong"}]},{"given":"Ming-Te","family":"Lu","sequence":"additional","affiliation":[{"name":"Lingnan University, Tuen Mun, Hong Kong"}]}],"member":"301","published-online":{"date-parts":[[2016,2]]},"reference":[{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-2373(97)00016-9"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1080\/10580539708907058"},{"issue":"3","key":"e_1_2_1_4_1","first-page":"134","article-title":"\u201cThe Real Value of On-line Communities,\u201d","volume":"74","author":"Armstrong A.","year":"1996","unstructured":"Armstrong, A. and J. Hagel. \u201cThe Real Value of On-line Communities,\u201d Harvard Business Review, 74:3, 1996, pp. 134\u2013141.","journal-title":"Harvard Business Review"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/280324.280330"},{"issue":"6","key":"e_1_2_1_6_1","first-page":"1","article-title":"\u201cCompanies Save Time, Money with Online Surveys,\u201d","volume":"88","author":"Bannan K.J.","year":"2003","unstructured":"Bannan, K.J. \u201cCompanies Save Time, Money with Online Surveys,\u201d BtoB, 88:6, 2003, p. 1.","journal-title":"BtoB"},{"key":"e_1_2_1_7_1","first-page":"417","volume-title":"Marketing","author":"Beckman T.","year":"1967","unstructured":"Beckman, T. and W. Davidson. \u201cNature of Functional Analysis.\u201d In Marketing, 8th ed. Ronald Press, 1967, pp. 417\u2013429.","edition":"8"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1300\/J049v09n03_02"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1002\/dir.10044"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.32.5.554"},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1002\/j.2158-1592.2003.tb00037.x"},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0019-8501(98)00013-3"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/293411.293447"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1108\/09576050110363176"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/08838159809364462"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1520-6653(199924)13:1<55::AID-DIR5>3.0.CO;2-C"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.2307\/1251841"},{"key":"e_1_2_1_18_1","first-page":"3","article-title":"\u201cCommercial Scenarios for the Web: Opportunities and Challenges,\u201d","volume":"1","author":"Hoffman D.","year":"1995","unstructured":"Hoffman, D., T. Novak, and P. Chatterjee. \u201cCommercial Scenarios for the Web: Opportunities and Challenges,\u201d Journal of Computer-mediated Communication, Special Issue on Electronic Commerce, 1:3, 1995.","journal-title":"Journal of Computer-mediated Communication, Special Issue on Electronic Commerce"},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(99)00044-0"},{"issue":"3","key":"e_1_2_1_20_1","first-page":"361","article-title":"\u201cOnline Surveys in Marketing Research: Pros and Cons,\u201d","volume":"4","author":"Ilieva J.","year":"2002","unstructured":"Ilieva, J., S. Baron, and N.M. Healey. \u201cOnline Surveys in Marketing Research: Pros and Cons,\u201d International Journal of Market Research, 4:3, 2002, pp. 361\u2013382.","journal-title":"International Journal of Market Research"},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.1996.11518283"},{"key":"e_1_2_1_22_1","volume-title":"Frontiers of Electronic Commerce.","author":"Kalakota R.","year":"1966","unstructured":"Kalakota, R. and A. Whinston. Frontiers of Electronic Commerce. Addison-Wesley, 1966."},{"key":"e_1_2_1_23_1","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/978-1-878289-72-8","volume-title":"Managing Web-Enabled Technologies in Organizations: A Global perspective.","author":"Khosrowpour M.","year":"2000","unstructured":"Khosrowpour, M. and N. Herman. \u201cWeb-enabled Technologies Assessment and Management: Critical Issues, Challenges and Trends.\u201d In Khrosrowpour, M. (Ed.). Managing Web-Enabled Technologies in Organizations: A Global perspective. Hershey, PA: Idea Group, 2000, pp. 1\u201322."},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2001.11044223"},{"issue":"7","key":"e_1_2_1_25_1","first-page":"94","article-title":"\u201cUsing WISs to Enhance Competitiveness,\u201d","volume":"41","author":"Lederer A.L.D.","year":"1998","unstructured":"Lederer, A.L.D., A. Mirchandani, and K. Sims. \u201cUsing WISs to Enhance Competitiveness,\u201d CACM, 41:7, 1998, pp. 94\u201395.","journal-title":"CACM"},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-9236(02)00017-9"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jt.5740057"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1177\/107769909807500210"},{"key":"e_1_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00049-5"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(97)00001-3"},{"issue":"4","key":"e_1_2_1_31_1","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1080\/08874417.2001.11647041","article-title":"\u201cKey Dimensions of Web Design Quality as Related to Consumer Response,\u201d","volume":"41","author":"Liu C.","year":"2001","unstructured":"Liu, C., K.P. Arnett, L.M. Capella, and R.D. Taylor. \u201cKey Dimensions of Web Design Quality as Related to Consumer Response,\u201d Journal of Computer Information Systems, 41:4, 2001, pp. 70\u201382.","journal-title":"Journal of Computer Information Systems"},{"issue":"2","key":"e_1_2_1_32_1","first-page":"105","article-title":"\u201cMarketing Relationships and the Internet: Toward an Analytical Framework,\u201d","volume":"6","author":"Long G.","year":"1998","unstructured":"Long, G., M. Hogg, D. Davidson, and J. Nuttall. \u201cMarketing Relationships and the Internet: Toward an Analytical Framework,\u201d Journal of Database Marketing, 6:2, 1998, pp. 105\u2013126.","journal-title":"Journal of Database Marketing"},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1025645210350"},{"key":"e_1_2_1_34_1","volume-title":"Proc. Pacific Asia Conference on Information Systems '97","author":"Lu M.-T.","year":"1997","unstructured":"Lu, M.-T. \u201cA Multi-dimensional Study of WWW Use in Hong Kong,\u201d Proc. Pacific Asia Conference on Information Systems '97, Brisbane, Australia, 1997."},{"issue":"2","key":"e_1_2_1_35_1","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1080\/08874417.2002.11646984","article-title":"\u201cActivating Consumer Response: A Model for Web Site Design Strategy,\u201d","volume":"41","author":"McCarthy R.V.","year":"2000","unstructured":"McCarthy, R.V. and J.E. Aronson. \u201cActivating Consumer Response: A Model for Web Site Design Strategy,\u201d Journal of Computer Information Systems, 41:2, 2000\u201301, pp. 2\u20138.","journal-title":"Journal of Computer Information Systems"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1177\/107769900007700107"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1201\/1078\/43191.17.2.20000301\/31226.5"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-9236(97)00027-4"},{"key":"e_1_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.13.2.151.88"},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1145\/272287.272296"},{"issue":"8","key":"e_1_2_1_41_1","first-page":"32","article-title":"\u201cClosing the Gap Between Customers and Content,\u201d","volume":"28","author":"Pugh A.M.","year":"1999","unstructured":"Pugh, A.M. \u201cClosing the Gap Between Customers and Content,\u201d Data Communications, 28:8, 1999, pp. 32\u201333.","journal-title":"Data Communications"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1520-6653(199823)12:4<63::AID-DIR6>3.3.CO;2-9"},{"key":"e_1_2_1_43_1","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2002.11647507"},{"key":"e_1_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-2958.1993.tb00309.x"},{"key":"e_1_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1207\/S153277440904_4"},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2002.808262"},{"key":"e_1_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1145\/777313.777336"},{"key":"e_1_2_1_48_1","doi-asserted-by":"publisher","DOI":"10.1108\/13522750310457357"},{"issue":"2","key":"e_1_2_1_49_1","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1080\/08874417.2003.11647081","article-title":"\u201cA Synthesis of Research on the Properties of Effective Internet Commerce Web Sites,\u201d","volume":"43","author":"Scheffelmaier G.W.","year":"2002","unstructured":"Scheffelmaier, G.W. and J.V. Vinsonhaler. \u201cA Synthesis of Research on the Properties of Effective Internet Commerce Web Sites,\u201d Journal of Computer Information Systems, 43:2, 2002\u201303, pp. 23\u201330.","journal-title":"Journal of Computer Information Systems"},{"key":"e_1_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1177\/147078539804000403"},{"key":"e_1_2_1_51_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.1997.11518307"},{"key":"e_1_2_1_52_1","doi-asserted-by":"publisher","DOI":"10.1300\/J049v09n03_03"},{"key":"e_1_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.1177\/009365087014005006"},{"key":"e_1_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2002.11647481"},{"key":"e_1_2_1_55_1","volume-title":"\u201cTechnology Brief \u2013 Apple Computer Inc.: In First Week, iTunes Web Site Sells over One Million Songs,\u201d","author":"Wall Street Journal","year":"2003","unstructured":"Wall Street Journal. \u201cTechnology Brief \u2013 Apple Computer Inc.: In First Week, iTunes Web Site Sells over One Million Songs,\u201d May 6, 2003."},{"key":"e_1_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00048-3"},{"key":"e_1_2_1_57_1","doi-asserted-by":"publisher","DOI":"10.1145\/336460.336483"},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1016\/0963-8687(94)90027-2"},{"key":"e_1_2_1_59_1","first-page":"211","volume-title":"Proc. International Conference of Pacific Rim Management","author":"Yeung W.L.","year":"1998","unstructured":"Yeung, W.L. and M.-T. Lu. \u201cA Multidimensional Framework for Classifying Commercial Web Sites,\u201d Proc. International Conference of Pacific Rim Management, Vancouver, Canada, 1998, pp. 211\u2013217."},{"key":"e_1_2_1_60_1","volume-title":"Information & Management","author":"Yeung W.L.","unstructured":"Yeung, W.L. and M.-T. Lu. \u201cFunctional Characteristics of Commercial Web Sites: A Longitudinal Study in Hong Kong,\u201d Information & Management, forthcoming."}],"container-title":["Journal of Computer Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/08874417.2004.11647597","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,2,12]],"date-time":"2026-02-12T15:12:58Z","timestamp":1770909178000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/08874417.2004.11647597"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004,6]]},"references-count":59,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2004,6]]}},"alternative-id":["10.1080\/08874417.2004.11647597"],"URL":"https:\/\/doi.org\/10.1080\/08874417.2004.11647597","relation":{},"ISSN":["0887-4417","2380-2057"],"issn-type":[{"value":"0887-4417","type":"print"},{"value":"2380-2057","type":"electronic"}],"subject":[],"published":{"date-parts":[[2004,6]]}}}