{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,7]],"date-time":"2026-02-07T20:57:39Z","timestamp":1770497859624,"version":"3.49.0"},"reference-count":38,"publisher":"Informa UK Limited","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Computer Information Systems"],"published-print":{"date-parts":[[2009,3]]},"DOI":"10.1080\/08874417.2009.11645319","type":"journal-article","created":{"date-parts":[[2026,1,29]],"date-time":"2026-01-29T18:16:41Z","timestamp":1769710601000},"page":"11-21","source":"Crossref","is-referenced-by-count":1,"title":["Customer-Focused E-Business Model for the Oil Industry"],"prefix":"10.1080","volume":"49","author":[{"given":"June","family":"Wei","sequence":"first","affiliation":[{"name":"University of West Florida, Pensacola, FL 32514"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"L\u00e9on Van Der","family":"Ende","sequence":"additional","affiliation":[{"name":"University of West Florida, Pensacola, FL 32514"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Binshan","family":"Lin","sequence":"additional","affiliation":[{"name":"Louisiana State University - Shreveport, Shreveport, LA 71115"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2015,12,11]]},"reference":[{"key":"e_1_2_1_2_1","unstructured":"Algemeen Nederlands Persbureau. Brinkhorst wil meer Oliedollars zien. BN De Stem. Retrieved on March 3 from http:\/\/www.bndestem.nl\/economie\/article189891.ece 2006"},{"key":"e_1_2_1_3_1","unstructured":"American Petroleum Institute (API). About oil and natural gas-Industry sectors. Retrieved on April 21 2008 from http:\/\/www.api.org\/aboutoilgas\/sectors\/index.cfm. (n.d.)"},{"key":"e_1_2_1_4_1","unstructured":"Balasubramanian K. Supply Chain Management in Oil Downstream Distribution Business: A perspective on IT Alternatives and Issues. Info Systems Technology Ltd. Retrieved on February 12 from http:\/\/www.infosys.com\/supplychain\/SupplyChainManagementinOilDownstreamDistributionBusiness.pdf. 2002."},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1108\/02635570810847617"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000480"},{"key":"e_1_2_1_7_1","unstructured":"Browne J. Keynote speech \u2013 International Petroleum Week. British Petroleum. Retrieved on Feb. 20 from www.bp.com\/genericarticle.do?categoryId=98&contentId=7015053. 2006."},{"key":"e_1_2_1_8_1","unstructured":"Current Environment. Industry Survey. Standard & Poor's Industry Surveys. Retrieved April 21 2008 from Standard and Poor's NetAdvantage. 2008."},{"issue":"1","key":"e_1_2_1_9_1","first-page":"100","article-title":"\u201cThe Impact of Customer-Related IT Investments on Customer Satisfaction, and Shareholder Returns,\u201d","volume":"47","author":"Dardan S.","year":"2006","unstructured":"Dardan, S., Stylianou, A., & Kumar, R. \u201cThe Impact of Customer-Related IT Investments on Customer Satisfaction, and Shareholder Returns,\u201d Journal of Computer Information Systems 47(1), 2006, pp. 100\u2013111.","journal-title":"Journal of Computer Information Systems"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJMED.2008.017434"},{"key":"e_1_2_1_11_1","volume-title":"Proceedings of International Conference on Pacific RIM Management","author":"Ende L.","year":"2006","unstructured":"Ende, L. and Wei, J. \u201cE-Customer Chain Development for Oil E-Business,\u201d Proceedings of International Conference on Pacific RIM Management, Hawaii. 2006."},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJMED.2007.013454"},{"key":"e_1_2_1_13_1","unstructured":"Energy Information Administration. The Impact of Upstream Technology. Retrieved April 21 2008 from http:\/\/www.eia.doe.gov\/pub\/oil_gas\/petroleum\/analysis_publications\/oil_market_basics\/supply_text.htm#The%20Impact%20of%20Upstream%20Technology. n.d."},{"key":"e_1_2_1_14_1","unstructured":"FACTS Inc. Implications of Changing Petroleum Price Trends. Facts Energy Advisory. Issue #313 December 2005."},{"key":"e_1_2_1_15_1","volume-title":"Study spots downstream supply chain improvements.","author":"Foti David A.","year":"2006","unstructured":"Foti, David A. Oil & Gas Journal. Study spots downstream supply chain improvements. Retrieved April 21, 2008, from Lexis-Nexis. 2006."},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2007.11646002"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1108\/02635570810883996"},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2006.11645935"},{"key":"e_1_2_1_19_1","unstructured":"Industry Search. NAICS Code 211111. Retrieved March 8 2007 from Mergent Online."},{"key":"e_1_2_1_20_1","volume-title":"Standard & Poor's Industry Trends.","author":"Industry Trends","year":"2008","unstructured":"Industry Trends (2008). Industry Trends. Standard & Poor's Industry Trends. Retrieved April 21, 2008, from Standard and Poor's NetAdvantage. n.d."},{"key":"e_1_2_1_21_1","unstructured":"Jackson P. & Esser R. \u201cRunning out ? Not yet. Focus on Energy Perspectives from Ceraweek 2006 \u201d Reprinted from the Wall Street Journal \u201cFocus on Energy: CERAWEEK 2006: Special sections February 7-9 2006."},{"key":"e_1_2_1_22_1","volume-title":"Operations Management, Meeting Customer's Demand","author":"Knod E.M.","year":"2001","unstructured":"Knod, E.M., Schonberger, R.J. Operations Management, Meeting Customer's Demand, McGraw-Hill, Seventh edition. 2001."},{"key":"e_1_2_1_23_1","unstructured":"Kretzmann S. The State of the Union addicted and still denial. Oil change International. Retrieved on February 1 2006 from www.priceofoil.org. 2006."},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1108\/02635570810847563"},{"key":"e_1_2_1_25_1","unstructured":"Mihlmester P.E. & McKelvey M. \u201cThe E-Business Revolution in Energy Services \u201d ICF Consulting. Retrieved on March 3 2006 from http:\/\/www.icfconsulting.com\/Publications\/doc_files\/E-BusinessRevolution.pdf. 2000."},{"issue":"1","key":"e_1_2_1_26_1","first-page":"34","article-title":"\u201cThe Effectiveness of Strategic Information Systems Planning for Technical Resources, Personnel Resources, and Data Security in Environments of Heterogeneity and Hostility,\u201d","volume":"47","author":"Newkirk H.E.","year":"2007","unstructured":"Newkirk, H.E., & Lederer, A.L. \u201cThe Effectiveness of Strategic Information Systems Planning for Technical Resources, Personnel Resources, and Data Security in Environments of Heterogeneity and Hostility,\u201d Journal of Computer Information Systems 47(1), 2007, pp. 34\u201344.","journal-title":"Journal of Computer Information Systems"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1108\/02635570810876741"},{"key":"e_1_2_1_28_1","unstructured":"Petroleum Review. \u201cBP is Now the World Largest Oil Producer \u201d Global Public Media. Retrieved February 27 2008 from http:\/\/www.globalpublicmedia.com\/articles\/540. 2007."},{"key":"e_1_2_1_29_1","volume-title":"Harvard Business Review.","author":"Porter M.E.","year":"1985","unstructured":"Porter, M.E. & Millar, V.E. \u201cHow Information Gives You Competitive Advantage,\u201d Harvard Business Review. Cambridge: Harvard Business School. 1985."},{"key":"e_1_2_1_30_1","volume-title":"Techniques for Analyzing Industries and Competitors.","author":"Porter M.E.","year":"1980","unstructured":"Porter M.E. Techniques for Analyzing Industries and Competitors. Cambridge: Harvard Business School. 1980."},{"key":"e_1_2_1_31_1","unstructured":"Putin V. Adress by Russian President Vladimir Putin to visitors to the official site of Russia's G8 Presidency in 2006. Official site of Russia's G8 Presidency in 2006. Retrieved on March 3 2006 from http:\/\/en.g8russia.ru\/agenda\/. 2006."},{"key":"e_1_2_1_32_1","unstructured":"Swafford J. \u201cHow Oil Industry Supply Chains Drive Gas Pump Prices \u201d CRM Buyer Special Report. Retrieved on February 27 2006 from http:\/\/www.crmbuyer.com\/story\/34511.html 2003."},{"key":"e_1_2_1_33_1","unstructured":"Tanner J. \u201cGoing Global: State-Owned Oil Firms Are Seeking Expansion In Refining Marketing - Norway Statoil Sets Sights Abroad; Trend Boosts Prospect of Stable Market \u2014 OPEC's Reserves as a Lever \u201d The Wall Street Journal (Eastern Edition). New York August 29 1994. pg. A.1. Retrieved on February 21 from http:\/\/proquest.umi.com\/pqdweb?index=5&sid=2&srchmode=1&vinst=PROD&fmt=3&st. 1994."},{"key":"e_1_2_1_34_1","unstructured":"Taub S. Smith J. Brady A. \u201cIs the time right for Renewables \u201d Focus on Energy Perspectives from Ceraweek 2006. Reprinted from the Wall Street Journal \u201cFocus on Energy: CERAWEEK 2006: Special sections February 7-9 2006."},{"issue":"1","key":"e_1_2_1_35_1","first-page":"61","article-title":"IT Project Risk Factors: The Project Management Professionals Perspective","volume":"47","author":"Tesch D.","year":"2007","unstructured":"Tesch, D., Kloppenborg, T.J., Frolick, M.N. IT Project Risk Factors: The Project Management Professionals Perspective. Journal of Computer Information Systems 47(1), 2007, pp. 61\u201369.","journal-title":"Journal of Computer Information Systems"},{"key":"e_1_2_1_36_1","unstructured":"United States Capitol. State of the Union. Washington D.C. Retrieved on February 2 2006 from http:\/\/www.whitehouse.gov\/stateoftheunion\/2006\/index.html. 2006."},{"key":"e_1_2_1_37_1","volume-title":"Standard & Poor's Industry Surveys.","author":"Vital, T. Oil & Gas Production & Marketing","year":"2006","unstructured":"Vital, T. Oil & Gas Production & Marketing. Standard & Poor's Industry Surveys. Retrieved March 8, 2007, from Standard and Poor's NetAdvantage. 2006"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJSS.2006.008728"},{"key":"e_1_2_1_39_1","unstructured":"Yergin D. Ensuring Energy Security. Focus on Energy Perspectives from Ceraweek 2006. Reprinted from the Wall Street Journal \u201cFocus on Energy: CERAWEEK 2006: Special sections February 7-9 2006."}],"container-title":["Journal of Computer Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/08874417.2009.11645319","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,29]],"date-time":"2026-01-29T18:16:47Z","timestamp":1769710607000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/08874417.2009.11645319"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,3]]},"references-count":38,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2009,3]]}},"alternative-id":["10.1080\/08874417.2009.11645319"],"URL":"https:\/\/doi.org\/10.1080\/08874417.2009.11645319","relation":{},"ISSN":["0887-4417","2380-2057"],"issn-type":[{"value":"0887-4417","type":"print"},{"value":"2380-2057","type":"electronic"}],"subject":[],"published":{"date-parts":[[2009,3]]}}}