{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,1]],"date-time":"2026-02-01T04:11:30Z","timestamp":1769919090038,"version":"3.49.0"},"reference-count":108,"publisher":"Informa UK Limited","issue":"5","funder":[{"DOI":"10.13039\/501100002671","name":"Universiti Tunku Abdul Rahman","doi-asserted-by":"publisher","award":["IPSR\/RMC\/UTARRF\/2020-C2\/L09"],"award-info":[{"award-number":["IPSR\/RMC\/UTARRF\/2020-C2\/L09"]}],"id":[{"id":"10.13039\/501100002671","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Journal of Computer Information Systems"],"published-print":{"date-parts":[[2023,9,3]]},"DOI":"10.1080\/08874417.2022.2125102","type":"journal-article","created":{"date-parts":[[2022,10,7]],"date-time":"2022-10-07T19:57:18Z","timestamp":1665172638000},"page":"1070-1092","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":12,"title":["A Multi-Dimensional Nomological Network of Mobile Payment Continuance"],"prefix":"10.1080","volume":"63","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0649-9183","authenticated-orcid":false,"given":"Xiu-Ming","family":"Loh","sequence":"first","affiliation":[{"name":"Universiti Tunku Abdul Rahman, Kampar, Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8723-8219","authenticated-orcid":false,"given":"Voon-Hsien","family":"Lee","sequence":"additional","affiliation":[{"name":"Universiti Tunku Abdul Rahman, Kampar, Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7283-0300","authenticated-orcid":false,"given":"Lai-Ying","family":"Leong","sequence":"additional","affiliation":[{"name":"Universiti Tunku Abdul Rahman, Kampar, Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2022,10,7]]},"reference":[{"key":"cit0001","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2020.1858731"},{"key":"cit0002","unstructured":"de Best R. Mobile payments worldwide - statistics & facts. 2021 [accessed 2022 Jul 7]. https:\/\/www.statista.com\/topics\/4872\/mobile-payments-worldwide\/."},{"key":"cit0003","unstructured":"The World Bank. COVID-19 drives global surge in use of digital payments. 2022 [accessed 2022 Jul 7]. https:\/\/www.worldbank.org\/en\/news\/press-release\/2022\/06\/29\/covid-19-drives-global-surge-in-use-of-digital-payments."},{"key":"cit0004","unstructured":"Ceci L. Retention rate on day 1 and day 30 of mobile app installs worldwide as of August 2020, by category. 2021 [accessed 2022 Jul 7]. https:\/\/www.statista.com\/statistics\/259329\/ios-and-android-app-user-retention-rate\/."},{"key":"cit0005","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12355"},{"key":"cit0006","unstructured":"Gallo A. The value of keeping the right customers. Harvard Business Review. 2014 [accessed 2022 Jul 7]. https:\/\/hbr.org\/2014\/10\/the-value-of-keeping-the-right-customers."},{"key":"cit0007","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2022.101851"},{"key":"cit0008","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-021-10237-2"},{"key":"cit0009","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2020.101430"},{"key":"cit0010","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2020.102086"},{"key":"cit0011","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2022.121508"},{"key":"cit0012","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2021.102315"},{"key":"cit0013","doi-asserted-by":"publisher","DOI":"10.1108\/INTR-03-2019-0103"},{"key":"cit0014","doi-asserted-by":"publisher","DOI":"10.1108\/IJRDM-05-2018-0089"},{"key":"cit0015","doi-asserted-by":"publisher","DOI":"10.1016\/j.emj.2020.10.001"},{"key":"cit0016","doi-asserted-by":"publisher","DOI":"10.1007\/s42786-018-00005-3"},{"key":"cit0017","doi-asserted-by":"publisher","DOI":"10.1108\/IJBM-06-2021-0257"},{"key":"cit0018","volume-title":"The digital divide","author":"Van Dijk J","year":"2020"},{"key":"cit0019","doi-asserted-by":"publisher","DOI":"10.1007\/s10799-021-00328-6"},{"key":"cit0020","doi-asserted-by":"publisher","DOI":"10.2307\/3250921"},{"key":"cit0021","doi-asserted-by":"publisher","DOI":"10.1108\/IJBM-03-2018-0072"},{"key":"cit0022","doi-asserted-by":"publisher","DOI":"10.1108\/IJPCC-06-2020-0069"},{"key":"cit0023","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2020.102094"},{"key":"cit0024","first-page":"424","volume":"75","author":"Katz ML","year":"1985","journal-title":"Am Econ Rev"},{"key":"cit0025","doi-asserted-by":"publisher","DOI":"10.2753\/JEC1086-4415130103"},{"key":"cit0026","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2018.04.028"},{"key":"cit0027","doi-asserted-by":"publisher","DOI":"10.1108\/JEIM-02-2019-0050"},{"key":"cit0028","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12366"},{"key":"cit0029","doi-asserted-by":"publisher","DOI":"10.1108\/ITP-03-2018-0132"},{"key":"cit0030","doi-asserted-by":"publisher","DOI":"10.1007\/BF00055564"},{"key":"cit0031","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2015.11645772"},{"key":"cit0032","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2019.08.006"},{"key":"cit0033","doi-asserted-by":"publisher","DOI":"10.1108\/INTR-04-2020-0175"},{"key":"cit0034","volume-title":"Psychological stress and the coping process","author":"Lazarus RS","year":"1966"},{"key":"cit0035","doi-asserted-by":"publisher","DOI":"10.2307\/41409963"},{"key":"cit0036","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12253"},{"key":"cit0037","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12169"},{"key":"cit0038","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1070.0165"},{"key":"cit0039","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12042"},{"key":"cit0040","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222270311"},{"key":"cit0041","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12213"},{"key":"cit0042","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2022\/14950"},{"key":"cit0043","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbtep.2018.11.003"},{"key":"cit0044","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2017.07.007"},{"key":"cit0045","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2021.121359"},{"key":"cit0046","doi-asserted-by":"publisher","DOI":"10.1016\/j.telpol.2020.102004"},{"key":"cit0047","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-020-10096-3"},{"key":"cit0048","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-020-10012-9"},{"key":"cit0049","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-018-9864-5"},{"key":"cit0050","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2018.1507132"},{"key":"cit0051","first-page":"1","volume":"1","author":"Giese JL","year":"2000","journal-title":"J Acad Mark Sci"},{"key":"cit0052","doi-asserted-by":"publisher","DOI":"10.1108\/IntR-11-2016-0359"},{"key":"cit0053","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"cit0054","doi-asserted-by":"publisher","DOI":"10.1108\/JEIM-07-2019-0196"},{"key":"cit0055","doi-asserted-by":"publisher","DOI":"10.1108\/JSIT-03-2019-0062"},{"key":"cit0056","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2019.1688733"},{"key":"cit0057","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2018.1540383"},{"key":"cit0058","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2019.101248"},{"key":"cit0059","doi-asserted-by":"publisher","DOI":"10.1108\/ITP-08-2015-0210"},{"key":"cit0060","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2016.02.009"},{"key":"cit0061","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2020.1767427"},{"key":"cit0062","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2018.10.035"},{"key":"cit0063","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-10-2018-0451"},{"key":"cit0064","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2016.02.010"},{"key":"cit0065","doi-asserted-by":"publisher","DOI":"10.2307\/41410404"},{"key":"cit0066","doi-asserted-by":"publisher","DOI":"10.1007\/s11408-016-0272-x"},{"key":"cit0067","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12118"},{"key":"cit0068","volume-title":"Technostress: the human cost of the computer revolution","author":"Brod C","year":"1984"},{"key":"cit0069","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2017.03.027"},{"key":"cit0070","doi-asserted-by":"publisher","DOI":"10.1007\/s10639-020-10319-9"},{"key":"cit0071","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2020.103265"},{"key":"cit0072","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12068"},{"key":"cit0073","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-020-10070-z"},{"key":"cit0074","doi-asserted-by":"publisher","DOI":"10.1509\/jmr.13.0488"},{"key":"cit0075","volume-title":"Blue ocean shift: beyond competing - Proven steps to inspire confidence and seize new growth","author":"Kim WC","year":"2020"},{"key":"cit0076","doi-asserted-by":"publisher","DOI":"10.1108\/IJBM-08-2018-0229"},{"key":"cit0077","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-02-2016-0052"},{"key":"cit0078","doi-asserted-by":"publisher","DOI":"10.4018\/JGIM.2020070103"},{"key":"cit0079","volume-title":"The digital divide","author":"Van Dijk J","year":"2020"},{"key":"cit0080","unstructured":"Holmes C. 5 ways to limit screentime at bedtime. 2020 [accessed 2022 Jul 12]. https:\/\/www.whistleout.com\/CellPhones\/Guides\/5-ways-to-limit-screentime-at-bedtime#screentime."},{"key":"cit0081","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2021.101629"},{"key":"cit0082","doi-asserted-by":"publisher","DOI":"10.1108\/JEIM-03-2020-0092"},{"key":"cit0083","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2018.01.003"},{"key":"cit0084","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2020.102300"},{"key":"cit0085","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-09-2021-0558"},{"key":"cit0086","doi-asserted-by":"publisher","DOI":"10.1108\/EBR-11-2018-0203"},{"key":"cit0087","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-021-10202-z"},{"key":"cit0088","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-10-2019-0529"},{"key":"cit0089","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2022.117659"},{"key":"cit0090","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2020.113477"},{"key":"cit0091","doi-asserted-by":"publisher","DOI":"10.1016\/j.mlwa.2021.100034"},{"key":"cit0092","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2021.2004564"},{"key":"cit0093","doi-asserted-by":"publisher","DOI":"10.2307\/25148781"},{"key":"cit0094","doi-asserted-by":"crossref","unstructured":"Yunus A, Landau E. \u2018Youth\u2019 now defined as those between 15 and 30. 2019 [accessed 2022 Jul 18]. https:\/\/www.nst.com.my\/news\/nation\/2019\/07\/501288\/youth-now-defined-those-between-15-and-30.","DOI":"10.12968\/cypn.2019.7.15"},{"key":"cit0095","doi-asserted-by":"publisher","DOI":"10.1108\/IMR-09-2014-0304"},{"key":"cit0096","volume-title":"Social psychology alive","author":"Breckler S","year":"2005"},{"key":"cit0097","unstructured":"Murugiah S. Mobile contactless payment market to surge to US$2.5 trillion in 2021. 2021 [accessed 2022 Jul 27]. https:\/\/www.theedgemarkets.com\/article\/mobile-contactless-payment-market-surge-us25-trillion-2021."},{"key":"cit0098","doi-asserted-by":"publisher","DOI":"10.1002\/mar.21572"},{"key":"cit0099","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-020-09982-7"},{"key":"cit0100","unstructured":"Albonico M, Nagy T, Farroni A, Digiacomo N. The 2020 McKinsey global payments report. McKinsey & Company. 2020 [accessed 2022 Jul 27]. https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/industries\/financial%20services\/our%20insights\/accelerating%20winds%20of%20change%20in%20global%20payments\/2020-mckinsey-global-payments-report-vf.pdf."},{"key":"cit0101","unstructured":"Lee N. The coronavirus pandemic has caused a surge in demand for contactless payments, accelerating the shift from cash to digital options. 2020 [accessed 2022 Jul 27]. https:\/\/www.cnbc.com\/2020\/12\/03\/covid-19-pandemic-accelerating-the-shift-from-cash-to-digital-payments.html."},{"key":"cit0102","unstructured":"Szmigiera M. Impact of the coronavirus pandemic on the global economy. 2021 [accessed 2022 Jul 27]. https:\/\/www.statista.com\/topics\/6139\/covid-19-impact-on-the-global-economy\/."},{"key":"cit0103","doi-asserted-by":"publisher","DOI":"10.1111\/jpim.12130"},{"key":"cit0104","doi-asserted-by":"publisher","DOI":"10.1002\/cb.2017"},{"key":"cit0105","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-022-10263-8"},{"key":"cit0106","doi-asserted-by":"publisher","DOI":"10.1108\/IJBM-04-2020-0167"},{"key":"cit0107","first-page":"45","volume":"23","author":"Wang ES","year":"2022","journal-title":"J Electron Commer Res"},{"key":"cit0108","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2019.05.022"}],"container-title":["Journal of Computer Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/08874417.2022.2125102","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,9,13]],"date-time":"2023-09-13T16:07:52Z","timestamp":1694621272000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/08874417.2022.2125102"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,10,7]]},"references-count":108,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2023,9,3]]}},"alternative-id":["10.1080\/08874417.2022.2125102"],"URL":"https:\/\/doi.org\/10.1080\/08874417.2022.2125102","relation":{},"ISSN":["0887-4417","2380-2057"],"issn-type":[{"value":"0887-4417","type":"print"},{"value":"2380-2057","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,10,7]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ucis20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ucis20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2022-10-07","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}