{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,15]],"date-time":"2026-01-15T08:09:21Z","timestamp":1768464561586,"version":"3.49.0"},"reference-count":93,"publisher":"Informa UK Limited","issue":"1","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Journal of Computer Information Systems"],"published-print":{"date-parts":[[2026,1,2]]},"DOI":"10.1080\/08874417.2024.2363480","type":"journal-article","created":{"date-parts":[[2024,6,12]],"date-time":"2024-06-12T15:26:30Z","timestamp":1718205990000},"page":"75-91","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":3,"title":["Integrated Model to Enhance Quality Contributions in Q&amp;A Forums"],"prefix":"10.1080","volume":"66","author":[{"given":"Francis Kofi","family":"Andoh-Baidoo","sequence":"first","affiliation":[{"name":"University of Texas, Rio Grande Valley","place":["Edinburg, USA"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2483-765X","authenticated-orcid":false,"given":"Emmanuel","family":"Ayaburi","sequence":"additional","affiliation":[{"name":"Cleveland State University","place":["Cleveland, USA"]},{"name":"Baylor University","place":["Waco, USA"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Victoria","family":"Yoon","sequence":"additional","affiliation":[{"name":"Virginia Commonwealth University","place":["Richmond, USA"]}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2024,6,12]]},"reference":[{"key":"e_1_3_3_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2017.09.006"},{"key":"e_1_3_3_3_1","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.2902117"},{"key":"e_1_3_3_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2016.01.004"},{"key":"e_1_3_3_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2009.04.004"},{"key":"e_1_3_3_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2011.01.012"},{"key":"e_1_3_3_7_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1110.0378"},{"key":"e_1_3_3_8_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2018\/13278"},{"key":"e_1_3_3_9_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2019\/14160"},{"key":"e_1_3_3_10_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2020.0923"},{"key":"e_1_3_3_11_1","doi-asserted-by":"publisher","DOI":"10.1108\/OIR-08-2014-0188"},{"key":"e_1_3_3_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2020.102230"},{"key":"e_1_3_3_13_1","doi-asserted-by":"publisher","DOI":"10.24251\/HICSS.2019.337"},{"key":"e_1_3_3_14_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2004.1265478"},{"key":"e_1_3_3_15_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2015.0605"},{"key":"e_1_3_3_16_1","doi-asserted-by":"publisher","DOI":"10.1080\/02642060902793326"},{"key":"e_1_3_3_17_1","volume-title":"Marketing services competing through quality","author":"Berry LL","year":"1991","unstructured":"Berry LL, Parasuraman A. Marketing services competing through quality. New York: The Free Press; 1991."},{"key":"e_1_3_3_18_1","doi-asserted-by":"publisher","DOI":"10.1177\/0003122411414825"},{"key":"e_1_3_3_19_1","doi-asserted-by":"publisher","DOI":"10.2307\/41410408"},{"key":"e_1_3_3_20_1","doi-asserted-by":"publisher","DOI":"10.1108\/INTR-03-2019-0082"},{"key":"e_1_3_3_21_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12525-011-0066-y"},{"key":"e_1_3_3_22_1","doi-asserted-by":"publisher","DOI":"10.1108\/08876041211223979"},{"key":"e_1_3_3_23_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2021\/15434.1"},{"key":"e_1_3_3_24_1","doi-asserted-by":"publisher","DOI":"10.1109\/17.846788"},{"key":"e_1_3_3_25_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.14.2.209.14992"},{"key":"e_1_3_3_26_1","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.443040"},{"key":"e_1_3_3_27_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00242"},{"key":"e_1_3_3_28_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJEIM.2010.032267"},{"key":"e_1_3_3_29_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2014.07.001"},{"key":"e_1_3_3_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2016.08.002"},{"key":"e_1_3_3_31_1","doi-asserted-by":"publisher","DOI":"10.4018\/IJEIS.2021040103"},{"key":"e_1_3_3_32_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00691"},{"key":"e_1_3_3_33_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2022.101719"},{"key":"e_1_3_3_34_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00721"},{"key":"e_1_3_3_35_1","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222290206"},{"key":"e_1_3_3_36_1","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2017.1394171"},{"key":"e_1_3_3_37_1","unstructured":"Yang R Ai S Li N Du R Fan W. The influence of social Q&A systems on consumers\u2019 purchase intention: an empirical study based on taobao\u2019s \u201cask everyone\u201d. ITP [Internet]; 2022 Feb 24 [accessed 2023 Jan 17]. https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-10-2019-0568\/full\/html."},{"key":"e_1_3_3_38_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICIMTR.2012.6236447"},{"key":"e_1_3_3_39_1","first-page":"15","volume-title":"Wirtschatsinformatik Proceedings","author":"Pilz D","year":"2013","unstructured":"Pilz D, Gewald H. Does money matter? Motivational factors for participation in paid- and non-profit-crowdsourcing communities. In: Wirtschatsinformatik Proceedings; Leipzig, Germany. 2013. p. 15."},{"key":"e_1_3_3_40_1","doi-asserted-by":"publisher","DOI":"10.2753\/JEC1086-4415150402"},{"key":"e_1_3_3_41_1","volume-title":"Understanding crowdsourcing: effects of motivation and rewards on participation and performance in voluntary online activities","author":"Borst WAM","year":"2010","unstructured":"Borst WAM. Understanding crowdsourcing: effects of motivation and rewards on participation and performance in voluntary online activities. Rotterdam: Erasmus Research Institute of Management (ERIM), Erasmus University Rotterdam; 2010."},{"key":"e_1_3_3_42_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2013.05.006"},{"key":"e_1_3_3_43_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1120.0794"},{"key":"e_1_3_3_44_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1050.0156"},{"key":"e_1_3_3_45_1","first-page":"17","volume-title":"Thirty Seventh International Conference on Information Systems","author":"Yan J","year":"2016","unstructured":"Yan J, (Kevin), Leidner DE. User-generated content and employee creativity: evidence from salesforce ideaexchange community. In: Thirty Seventh International Conference on Information Systems; Dublin, Ireland. 2016. p. 17."},{"key":"e_1_3_3_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2011.10.006"},{"key":"e_1_3_3_47_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2015.06.046"},{"key":"e_1_3_3_48_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.neucom.2016.12.097"},{"key":"e_1_3_3_49_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tbs.2017.08.001"},{"key":"e_1_3_3_50_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2019.0836"},{"key":"e_1_3_3_51_1","doi-asserted-by":"publisher","DOI":"10.1609\/icwsm.v7i1.14406"},{"key":"e_1_3_3_52_1","volume-title":"Thirty Sixth International Conference on Information Systems","author":"M\u00fcller-Bloch C","year":"2015","unstructured":"M\u00fcller-Bloch C, Kranz J. A framework for rigorously identifying research gaps in qualitative literature reviews. In: Thirty Sixth International Conference on Information Systems; 2015; Forthworth, Texas. 2015."},{"key":"e_1_3_3_53_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00712"},{"key":"e_1_3_3_54_1","doi-asserted-by":"publisher","DOI":"10.1177\/009207039502300402"},{"key":"e_1_3_3_55_1","doi-asserted-by":"publisher","DOI":"10.1080\/714005111"},{"key":"e_1_3_3_56_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2017.07.002"},{"key":"e_1_3_3_57_1","volume-title":"The social psychology of telecommunications","author":"Short J","year":"1976","unstructured":"Short J, Williams E, Christie B. The social psychology of telecommunications. Hoboken, NJ: John Wiley & Sons; 1976."},{"key":"e_1_3_3_58_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2012.05.001"},{"key":"e_1_3_3_59_1","doi-asserted-by":"publisher","DOI":"10.1207\/S15389286AJDE1603_2"},{"key":"e_1_3_3_60_1","doi-asserted-by":"publisher","DOI":"10.1177\/1077699015606680"},{"key":"e_1_3_3_61_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2015.04.004"},{"key":"e_1_3_3_62_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2016.06.004"},{"key":"e_1_3_3_63_1","doi-asserted-by":"publisher","DOI":"10.1006\/jnca.1999.0099"},{"key":"e_1_3_3_64_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929X.2015.1039060"},{"key":"e_1_3_3_65_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2009.09.003"},{"key":"e_1_3_3_66_1","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222260104"},{"key":"e_1_3_3_67_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2018\/11914"},{"key":"e_1_3_3_68_1","doi-asserted-by":"publisher","DOI":"10.1080\/01972240600677805"},{"key":"e_1_3_3_69_1","unstructured":"Schaarschmidt M. Innovating beyond firm boundaries: resource deployment control in open source software development. ITP [Internet]; 2022 Jul 20 [accessed 2023 Jan 17]. https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/ITP-08-2021-0624\/full\/html."},{"key":"e_1_3_3_70_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2014.925770"},{"key":"e_1_3_3_71_1","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1097-0266(199707)18:1 <187::AID-SMJ936>3.0.CO;2-K"},{"key":"e_1_3_3_72_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.intmar.2015.12.003"},{"key":"e_1_3_3_73_1","doi-asserted-by":"publisher","DOI":"10.1109\/TPC.2004.843292"},{"key":"e_1_3_3_74_1","doi-asserted-by":"publisher","DOI":"10.2979\/esj.2003.2.2.7"},{"key":"e_1_3_3_75_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.intmar.2015.05.002"},{"key":"e_1_3_3_76_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00726"},{"key":"e_1_3_3_77_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2018.03.022"},{"key":"e_1_3_3_78_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12599-010-0114-8"},{"key":"e_1_3_3_79_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2018.1481669"},{"key":"e_1_3_3_80_1","doi-asserted-by":"publisher","DOI":"10.2307\/20650308"},{"key":"e_1_3_3_81_1","unstructured":"Hair JF. Multivariate data analysis [Internet]. Prentice Hall; 2010. https:\/\/books.google.com\/books?id=JlRaAAAAYAAJ."},{"key":"e_1_3_3_82_1","unstructured":"Hayes AF. My macros and code for SPSS and SAS [Internet]; 2012. http:\/\/afhayes.com\/spss-sas-andmplus-macros-and-code.html."},{"key":"e_1_3_3_83_1","doi-asserted-by":"publisher","DOI":"10.1177\/0956797613480187"},{"key":"e_1_3_3_84_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2014.10.053"},{"key":"e_1_3_3_85_1","volume-title":"Introduction to mediation, moderation, and conditional process analysis","author":"Hayes AF","year":"2013","unstructured":"Hayes AF. Introduction to mediation, moderation, and conditional process analysis. New York: Guilford Press; 2013."},{"key":"e_1_3_3_86_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2003.10.015"},{"key":"e_1_3_3_87_1","unstructured":"Katz J. Luring the Lurkers - Slashdot [Internet]. Slashdot; 1998 [accessed 2018 Jul 30]. https:\/\/slashdot.org\/story\/98\/12\/28\/1745252\/luring-the-lurkers."},{"key":"e_1_3_3_88_1","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2021.1919940"},{"key":"e_1_3_3_89_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2009.02.009"},{"key":"e_1_3_3_90_1","doi-asserted-by":"publisher","DOI":"10.2307\/259373"},{"key":"e_1_3_3_91_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2014.01.027"},{"key":"e_1_3_3_92_1","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2014.11645717"},{"key":"e_1_3_3_93_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2019.07.012"},{"key":"e_1_3_3_94_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2020.102260"}],"container-title":["Journal of Computer Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/08874417.2024.2363480","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,14]],"date-time":"2026-01-14T19:55:08Z","timestamp":1768420508000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/08874417.2024.2363480"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,6,12]]},"references-count":93,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2026,1,2]]}},"alternative-id":["10.1080\/08874417.2024.2363480"],"URL":"https:\/\/doi.org\/10.1080\/08874417.2024.2363480","relation":{},"ISSN":["0887-4417","2380-2057"],"issn-type":[{"value":"0887-4417","type":"print"},{"value":"2380-2057","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,6,12]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ucis20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ucis20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2024-06-12","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}