{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,7]],"date-time":"2026-02-07T07:45:18Z","timestamp":1770450318734,"version":"3.49.0"},"reference-count":56,"publisher":"Informa UK Limited","issue":"9","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Technology Analysis &amp; Strategic Management"],"published-print":{"date-parts":[[2017,10,21]]},"DOI":"10.1080\/09537325.2016.1262021","type":"journal-article","created":{"date-parts":[[2016,12,6]],"date-time":"2016-12-06T02:53:24Z","timestamp":1480992804000},"page":"1015-1032","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":21,"title":["Unobserved heterogeneity and the importance of customer loyalty in mobile banking"],"prefix":"10.1080","volume":"29","author":[{"given":"F.","family":"Li\u00e9bana-Cabanillas","sequence":"first","affiliation":[{"name":"Department of Marketing and Market Research, University of Granada, Granada, Spain"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9681-7231","authenticated-orcid":false,"given":"M.","family":"Alonso-Dos-Santos","sequence":"additional","affiliation":[{"name":"Administration Department, Universidad Cat\u00f3lica de la Sant\u00edsima Concepci\u00f3n, Concepci\u00f3n, Chile"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Y.","family":"Soto-Fuentes","sequence":"additional","affiliation":[{"name":"Business Administration and Commercial Engineering Degree, Universidad Cat\u00f3lica de la Sant\u00edsima Concepci\u00f3n, Concepci\u00f3n, Chile"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"V. A.","family":"Valderrama-Palma","sequence":"additional","affiliation":[{"name":"Business Administration and Commercial Engineering Degree, Universidad Cat\u00f3lica de la Sant\u00edsima Concepci\u00f3n, Concepci\u00f3n, Chile"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2016,12,5]]},"reference":[{"issue":"1","key":"CIT0001","first-page":"35","volume":"2","author":"Aboelmaged Mohamed","year":"2013","journal-title":"International Journal of Business Research and Development (IJBRD)"},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1016\/0749-5978(91)90020-T"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1108\/02634501211231928"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1080\/02642060903433997"},{"issue":"4","key":"CIT0006","first-page":"379","volume":"13","author":"Al-Jabri Ibrahim","year":"2012","journal-title":"Journal of Electronic Commerce Research"},{"issue":"3","key":"CIT0007","doi-asserted-by":"crossref","first-page":"665","DOI":"10.25300\/MISQ\/2013\/37.3.01","volume":"37","author":"Becker Jan-Michael","year":"2013","journal-title":"MIS Quarterly"},{"key":"CIT0008","doi-asserted-by":"publisher","DOI":"10.2307\/3250921"},{"key":"CIT0009","first-page":"1","volume":"8","author":"Bidarra Silva","year":"2013","journal-title":"The International Journal of Management Science and Information Technology (IJMSIT)"},{"issue":"1","key":"CIT0010","first-page":"56","volume":"2","author":"Cengiz Ekrem","year":"2007","journal-title":"Banks and Bank Systems"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2015.05.005"},{"key":"CIT0012","first-page":"295","volume-title":"Modern Methods for Business Research","author":"Chin W. W.","year":"1998"},{"issue":"1","key":"CIT0013","first-page":"51","volume":"3","author":"Chitungo Shallone K.","year":"2013","journal-title":"Journal of Business Administration and Education"},{"key":"CIT0014","doi-asserted-by":"publisher","DOI":"10.2224\/sbp.2012.40.8.1271"},{"key":"CIT0015","doi-asserted-by":"publisher","DOI":"10.1080\/01449290802506562"},{"key":"CIT0016","doi-asserted-by":"publisher","DOI":"10.1007\/BF02310555"},{"key":"CIT0018","volume-title":"Calidad del Servicio Percibida por Clientes de Entidades Bancarias de Castilla y Le\u00f3n y su Repercusi\u00f3n en la Satisfacci\u00f3n y Lealtad a la Misma","author":"D\u00e1vila Jos\u00e9 \u00c1ngel Miguel","year":"2008"},{"key":"CIT0019","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.35.8.982"},{"key":"CIT0021","doi-asserted-by":"publisher","DOI":"10.1016\/j.csda.2014.07.008"},{"issue":"39","key":"CIT0022","first-page":"39","volume":"21","author":"Fandos J. C.","year":"2011","journal-title":"Innovar"},{"key":"CIT0023","volume-title":"Belief. Attitude, Intention and Behavior: An Introduction to Theory and Research","author":"Fishbein M.","year":"1975"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.2307\/3151312"},{"key":"CIT0025","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.7.3.287"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1016\/j.reimke.2014.06.002"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1080\/01621459.1975.10479865"},{"key":"CIT0028","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2009.03.024"},{"key":"CIT0029","volume-title":"A Primer on Partial Least Squares Structural Equation Modeling","author":"Hair J. F.","year":"2014"},{"issue":"3","key":"CIT0030","first-page":"74","volume":"8","author":"Hazra Sandip Ghosh","year":"2009","journal-title":"IUP Journal of Marketing Management"},{"key":"CIT0031","doi-asserted-by":"publisher","DOI":"10.1007\/s00180-012-0317-1"},{"key":"CIT0032","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-014-0403-8"},{"issue":"1","key":"CIT0033","first-page":"70","volume":"17","author":"Hoq M. Z.","year":"2010","journal-title":"South Asian Journal of Management"},{"key":"CIT0034","doi-asserted-by":"publisher","DOI":"10.17485\/ijst\/2016\/v9i1\/81973"},{"issue":"3","key":"CIT0035","first-page":"54","volume":"2","author":"Kazi Abdul Kabeer","year":"2013","journal-title":"International Journal of Research in Business and Social Science"},{"issue":"1","key":"CIT0036","first-page":"27","volume":"19","author":"Lassala Navarr\u00e9","year":"2010","journal-title":"Revista Europea de Direcci\u00f3n y Econom\u00eda de la Empresa"},{"key":"CIT0037","doi-asserted-by":"publisher","DOI":"10.1108\/02652321011064890"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.1002\/cb.46"},{"key":"CIT0039","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-03-2013-0137"},{"key":"CIT0040","doi-asserted-by":"publisher","DOI":"10.1142\/S0219622015500078"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1080\/09537325.2015.1047757"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2010.02.008"},{"key":"CIT0043","doi-asserted-by":"publisher","DOI":"10.1108\/IJBM-08-2014-0114"},{"key":"CIT0045","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.75.6.24"},{"key":"CIT0046","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2016.04.015"},{"issue":"3","key":"CIT0047","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1080\/10864415.2003.11044275","volume":"7","author":"Pavlou P. A.","year":"2003","journal-title":"International Journal of Electronic Commerce"},{"issue":"4","key":"CIT0048","doi-asserted-by":"crossref","first-page":"623","DOI":"10.2307\/25148814","volume":"31","author":"Petter Stacie","year":"2007","journal-title":"MIS Quarterly"},{"issue":"3","key":"CIT0049","first-page":"34","volume":"13","author":"Raitani Sonika","year":"2014","journal-title":"IUP Journal of Bank Management"},{"key":"CIT0050","volume-title":"SmartPLS 3","author":"Ringle C. M.","year":"2015"},{"key":"CIT0052","doi-asserted-by":"publisher","DOI":"10.1109\/ecdc.2014.6836764"},{"key":"CIT0053","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2014.05.003"},{"key":"CIT0055","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20823"},{"key":"CIT0056","doi-asserted-by":"publisher","DOI":"10.1287\/isre.6.2.144"},{"key":"CIT0057","first-page":"739","author":"Tenenhaus M.","year":"2004","journal-title":"Proceedings of the XLII SIS Scientific Meeting"},{"key":"CIT0058","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.fsm.4770146"},{"key":"CIT0061","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.46.2.186.11926"},{"issue":"1","key":"CIT0059","doi-asserted-by":"crossref","first-page":"157","DOI":"10.2307\/41410412","volume":"36","author":"Venkatesh V.","year":"2012","journal-title":"MIS Quarterly"},{"key":"CIT0060","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20030"}],"container-title":["Technology Analysis &amp; Strategic Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/09537325.2016.1262021","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,16]],"date-time":"2019-09-16T03:59:22Z","timestamp":1568606362000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/09537325.2016.1262021"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,12,5]]},"references-count":56,"journal-issue":{"issue":"9","published-online":{"date-parts":[[2016,12,28]]},"published-print":{"date-parts":[[2017,10,21]]}},"alternative-id":["10.1080\/09537325.2016.1262021"],"URL":"https:\/\/doi.org\/10.1080\/09537325.2016.1262021","relation":{},"ISSN":["0953-7325","1465-3990"],"issn-type":[{"value":"0953-7325","type":"print"},{"value":"1465-3990","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,12,5]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ctas20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ctas20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"}]}}