{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,6]],"date-time":"2026-06-06T01:09:27Z","timestamp":1780708167339,"version":"3.54.1"},"reference-count":98,"publisher":"Informa UK Limited","issue":"5","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["European Journal of Information Systems"],"published-print":{"date-parts":[[2025,9,3]]},"DOI":"10.1080\/0960085x.2025.2473950","type":"journal-article","created":{"date-parts":[[2025,3,9]],"date-time":"2025-03-09T20:49:36Z","timestamp":1741553376000},"page":"916-935","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":3,"title":["Online virtual consultation between patients and physicians as interactive affordance"],"prefix":"10.1080","volume":"34","author":[{"given":"Inkyoung","family":"Hur","sequence":"first","affiliation":[{"name":"Florida Atlantic University","place":["Boca Raton, FL, USA"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Weidong","family":"Xia","sequence":"additional","affiliation":[{"name":"Florida International University","place":["Miami, FL, USA"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Keumseok","family":"Kang","sequence":"additional","affiliation":[{"name":"Korea Advanced Institute of Science and Technology","place":["Seoul, South Korea"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"301","published-online":{"date-parts":[[2025,3,9]]},"reference":[{"key":"e_1_3_5_2_1","doi-asserted-by":"publisher","DOI":"10.2307\/3250951"},{"key":"e_1_3_5_3_1","doi-asserted-by":"publisher","DOI":"10.1108\/JEIM-03-2015-0024"},{"key":"e_1_3_5_4_1","volume-title":"Digital health care 2022 study findings","author":"American Medical Association","year":"2022","unstructured":"American Medical Association. (2022). Digital health care 2022 study findings."},{"key":"e_1_3_5_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.infoandorg.2017.03.002"},{"key":"e_1_3_5_6_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2575.2001.00095.x"},{"issue":"5","key":"e_1_3_5_7_1","first-page":"722","article-title":"Health revolution: Ai-powered patient engagement","volume":"24","author":"Bachina L.","year":"2023","unstructured":"Bachina, L., & Kanagala, A. (2023). Health revolution: Ai-powered patient engagement. International Journal of Chemical and Biochemical Sciences, 24(5), 722\u2013731.","journal-title":"International Journal of Chemical and Biochemical Sciences"},{"key":"e_1_3_5_8_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1070.0134"},{"key":"e_1_3_5_9_1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1025536731830"},{"key":"e_1_3_5_10_1","article-title":"How to address endogeneity in partial least squares path modeling","author":"Benitez J.","year":"2016","unstructured":"Benitez, J., Henseler, J., & Rold\u00e1n Salgueiro, J. L. (2016). How to address endogeneity in partial least squares path modeling. The 22nd Americas Conference on Information Systems: Surfing the IT Innovation Wave, San Diego, California, USA.","journal-title":"The 22nd Americas Conference on Information Systems: Surfing the IT Innovation Wave"},{"key":"e_1_3_5_11_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2018\/13245"},{"key":"e_1_3_5_12_1","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222290402"},{"key":"e_1_3_5_13_1","doi-asserted-by":"publisher","DOI":"10.1177\/0013164409344494"},{"key":"e_1_3_5_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/3110939"},{"key":"e_1_3_5_15_1","doi-asserted-by":"publisher","DOI":"10.2307\/20650323"},{"key":"e_1_3_5_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2020.101596"},{"key":"e_1_3_5_17_1","volume-title":"Patients love telehealth-physicians are not so sure","author":"Cordine J.","year":"2022","unstructured":"Cordine, J., Fowkes, J., Malani, R., & Medford-Davis, L. (2022). Patients love telehealth-physicians are not so sure. McKinsey and Company."},{"key":"e_1_3_5_18_1","doi-asserted-by":"publisher","DOI":"10.1037\/a0015741"},{"key":"e_1_3_5_19_1","doi-asserted-by":"publisher","DOI":"10.2307\/249411"},{"key":"e_1_3_5_20_1","doi-asserted-by":"publisher","DOI":"10.2307\/30036532"},{"key":"e_1_3_5_21_1","doi-asserted-by":"publisher","DOI":"10.2307\/3250928"},{"key":"e_1_3_5_22_1","doi-asserted-by":"publisher","DOI":"10.2307\/2095101"},{"key":"e_1_3_5_23_1","doi-asserted-by":"publisher","DOI":"10.1509\/jimk.15.1.030"},{"key":"e_1_3_5_24_1","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222290404"},{"key":"e_1_3_5_25_1","doi-asserted-by":"publisher","DOI":"10.1037\/a0014891"},{"key":"e_1_3_5_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.technovation.2022.102597"},{"key":"e_1_3_5_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2017.05.026"},{"key":"e_1_3_5_28_1","doi-asserted-by":"publisher","DOI":"10.1177\/1056492618760722"},{"key":"e_1_3_5_29_1","doi-asserted-by":"publisher","DOI":"10.1515\/9781503620766"},{"key":"e_1_3_5_30_1","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.2010.53"},{"key":"e_1_3_5_31_1","doi-asserted-by":"publisher","DOI":"10.1080\/15228835.2013.814557"},{"key":"e_1_3_5_32_1","volume-title":"The 28th European Conference on Information Systems","author":"Fromm J.","year":"2020","unstructured":"Fromm, J., Mirbabaie, M., & Stieglitz, S. (2020). A systematic review of empirical affordance studies: Recommendations for affordance research in information systems. The 28th European Conference on Information Systems."},{"key":"e_1_3_5_33_1","doi-asserted-by":"publisher","DOI":"10.5465\/amr.2007.24351397"},{"key":"e_1_3_5_34_1","first-page":"67","volume-title":"Hilldale, USA","author":"Gibson J. J.","year":"1977","unstructured":"Gibson, J. J. (1977). The theory of affordances. In S. R. E. J. B. (Ed.), Hilldale, USA (Vol. 1, pp. 67\u201382). Lawrence Erlbaum Assoc."},{"key":"e_1_3_5_35_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-018-9836-9"},{"key":"e_1_3_5_36_1","doi-asserted-by":"publisher","DOI":"10.2308\/ISYS-2020-072"},{"key":"e_1_3_5_37_1","doi-asserted-by":"publisher","DOI":"10.1136\/bmjopen-2015-009388"},{"key":"e_1_3_5_38_1","doi-asserted-by":"publisher","DOI":"10.1108\/RAUSP-05-2019-0098"},{"key":"e_1_3_5_39_1","doi-asserted-by":"publisher","DOI":"10.2753\/MTP1069-6679190202"},{"key":"e_1_3_5_40_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-014-0403-8"},{"key":"e_1_3_5_41_1","doi-asserted-by":"publisher","DOI":"10.1186\/1472-6947-1-5"},{"issue":"6","key":"e_1_3_5_42_1","first-page":"412","article-title":"A brief instrument to measure patients\u2019 overall satisfaction with primary care physicians","volume":"43","author":"Hojat M.","year":"2011","unstructured":"Hojat, M., Louis, D. Z., Maxwell, K., Markham, F. W., Wender, R. C., & Gonnella, J. S. (2011). A brief instrument to measure patients\u2019 overall satisfaction with primary care physicians. Family Medicine-Kansas City, 43(6), 412.","journal-title":"Family Medicine-Kansas City"},{"key":"e_1_3_5_43_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2005.01.005"},{"key":"e_1_3_5_44_1","doi-asserted-by":"publisher","DOI":"10.1177\/0146167208328166"},{"key":"e_1_3_5_45_1","doi-asserted-by":"publisher","DOI":"10.2307\/25148820"},{"key":"e_1_3_5_46_1","doi-asserted-by":"publisher","DOI":"10.2307\/25148754"},{"key":"e_1_3_5_47_1","doi-asserted-by":"publisher","DOI":"10.1080\/0960085X.2019.1669494"},{"key":"e_1_3_5_48_1","doi-asserted-by":"publisher","DOI":"10.1111\/famp.12370"},{"key":"e_1_3_5_49_1","volume-title":"Handbook of Organizations","author":"Leavitt H.","year":"1964","unstructured":"Leavitt, H. (1964). Applied organization change in industry: Structural, technical and human approaches. In J. G. March (Ed.), Handbook of Organizations, Chicago, USA: Rand McNally & Company."},{"key":"e_1_3_5_50_1","doi-asserted-by":"publisher","DOI":"10.2307\/20721416"},{"key":"e_1_3_5_51_1","doi-asserted-by":"publisher","DOI":"10.2307\/23043493"},{"key":"e_1_3_5_52_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2013\/37.3.04"},{"key":"e_1_3_5_53_1","doi-asserted-by":"publisher","DOI":"10.5465\/19416521003654160"},{"key":"e_1_3_5_54_1","doi-asserted-by":"publisher","DOI":"10.1177\/1368430209350317"},{"key":"e_1_3_5_55_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.paid.2015.02.021"},{"key":"e_1_3_5_56_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00637"},{"key":"e_1_3_5_57_1","doi-asserted-by":"publisher","DOI":"10.1177\/0165551506070739"},{"key":"e_1_3_5_58_1","volume-title":"Selfless: The social creation of \u2018you.\u2019 HarperCollins","author":"Lowery B.","year":"2023","unstructured":"Lowery, B. (2023). Selfless: The social creation of \u2018you.\u2019 HarperCollins."},{"key":"e_1_3_5_59_1","doi-asserted-by":"publisher","DOI":"10.2307\/3250930"},{"key":"e_1_3_5_60_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pec.2010.11.014"},{"key":"e_1_3_5_61_1","doi-asserted-by":"publisher","DOI":"10.2307\/4132333"},{"key":"e_1_3_5_62_1","doi-asserted-by":"publisher","DOI":"10.1177\/2043808718779431"},{"key":"e_1_3_5_63_1","doi-asserted-by":"publisher","DOI":"10.24251\/HICSS.2020.447"},{"key":"e_1_3_5_64_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cognition.2017.07.015"},{"key":"e_1_3_5_65_1","unstructured":"Neter J. Kutner M. H. Nachtsheim C. J. & Wasserman W. (1996). Applied linear statistical models. McGraw-Hill\/Irwin."},{"key":"e_1_3_5_66_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2021.1025"},{"key":"e_1_3_5_67_1","volume-title":"The design of everyday things","author":"Norman D.","year":"2013","unstructured":"Norman, D. (2013). The design of everyday things (Revised and expanded ed.). Basic books."},{"key":"e_1_3_5_68_1","doi-asserted-by":"publisher","DOI":"10.1111\/1467-6486.00044"},{"key":"e_1_3_5_69_1","doi-asserted-by":"publisher","DOI":"10.1002\/rcs.1968"},{"key":"e_1_3_5_70_1","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12421"},{"key":"e_1_3_5_71_1","doi-asserted-by":"publisher","DOI":"10.2307\/30036538"},{"key":"e_1_3_5_72_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0959-8022(99)00017-X"},{"key":"e_1_3_5_73_1","volume-title":"Diffusion of innovations","author":"Rogers E. M.","year":"2003","unstructured":"Rogers, E. M. (2003). Diffusion of innovations. Simon and Schuster."},{"key":"e_1_3_5_74_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.78.1.61"},{"key":"e_1_3_5_75_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2019\/13626"},{"key":"e_1_3_5_76_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ausmj.2019.05.003"},{"key":"e_1_3_5_77_1","doi-asserted-by":"publisher","DOI":"10.1037\/a0019796"},{"key":"e_1_3_5_78_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2022.107292"},{"key":"e_1_3_5_79_1","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.6714"},{"key":"e_1_3_5_80_1","doi-asserted-by":"publisher","DOI":"10.2307\/350547"},{"key":"e_1_3_5_81_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00353"},{"key":"e_1_3_5_82_1","doi-asserted-by":"publisher","DOI":"10.20547\/jms.2014.1704202"},{"issue":"4","key":"e_1_3_5_83_1","first-page":"323","article-title":"Physician behaviors that predict patient trust","volume":"50","author":"Thom D. H.","year":"2001","unstructured":"Thom, D. H. (2001). Physician behaviors that predict patient trust. The Journal of Family Practice, 50(4), 323\u2013323.","journal-title":"The Journal of Family Practice"},{"key":"e_1_3_5_84_1","doi-asserted-by":"publisher","DOI":"10.17705\/1CAIS.00809"},{"key":"e_1_3_5_85_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2017\/41.4.08"},{"key":"e_1_3_5_86_1","doi-asserted-by":"publisher","DOI":"10.2307\/258177"},{"key":"e_1_3_5_87_1","doi-asserted-by":"publisher","DOI":"10.1080\/1359432X.2019.1583279"},{"key":"e_1_3_5_88_1","doi-asserted-by":"publisher","DOI":"10.5465\/amj.2014.0850"},{"key":"e_1_3_5_89_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2013\/37.3.07"},{"key":"e_1_3_5_90_1","doi-asserted-by":"publisher","DOI":"10.4324\/9781315619361-18"},{"key":"e_1_3_5_91_1","doi-asserted-by":"publisher","DOI":"10.1145\/1274892.1274907"},{"key":"e_1_3_5_92_1","doi-asserted-by":"publisher","DOI":"10.1080\/14778238.2021.2007809"},{"issue":"3","key":"e_1_3_5_93_1","first-page":"36","article-title":"Trust and communication in a doctor-patient relationship: A literature review","volume":"3","author":"Ward P.","year":"2018","unstructured":"Ward, P. (2018). Trust and communication in a doctor-patient relationship: A literature review. Archival Medicine, 3(3), 36.","journal-title":"Archival Medicine"},{"key":"e_1_3_5_94_1","volume-title":"26th European Conference on Information Systems","author":"Wurm B.","year":"2018","unstructured":"Wurm, B., Schmiedel, T., Mendling, J., & Fleig, C. (2018, June 23\u201328). Development of a measurement scale for business process standardization. 26th European Conference on Information Systems."},{"key":"e_1_3_5_95_1","doi-asserted-by":"publisher","DOI":"10.1523\/JNEUROSCI.4891-08.2009"},{"key":"e_1_3_5_96_1","doi-asserted-by":"publisher","DOI":"10.1108\/INTR-11-2020-0622"},{"key":"e_1_3_5_97_1","doi-asserted-by":"publisher","DOI":"10.2307\/4134351"},{"key":"e_1_3_5_98_1","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12096"},{"key":"e_1_3_5_99_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2021.0380"}],"container-title":["European Journal of Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0960085X.2025.2473950","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,25]],"date-time":"2025-09-25T05:12:44Z","timestamp":1758777164000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0960085X.2025.2473950"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,3,9]]},"references-count":98,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2025,9,3]]}},"alternative-id":["10.1080\/0960085X.2025.2473950"],"URL":"https:\/\/doi.org\/10.1080\/0960085x.2025.2473950","relation":{},"ISSN":["0960-085X","1476-9344"],"issn-type":[{"value":"0960-085X","type":"print"},{"value":"1476-9344","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,3,9]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tjis20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tjis20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2023-11-07","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2025-02-25","order":2,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2025-03-09","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}