{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,20]],"date-time":"2026-04-20T20:30:17Z","timestamp":1776717017232,"version":"3.51.2"},"reference-count":81,"publisher":"Informa UK Limited","issue":"14","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["International Journal of Human\u2013Computer Interaction"],"published-print":{"date-parts":[[2023,8,27]]},"DOI":"10.1080\/10447318.2022.2089813","type":"journal-article","created":{"date-parts":[[2022,6,28]],"date-time":"2022-06-28T05:42:28Z","timestamp":1656394948000},"page":"2978-2992","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":44,"title":["Adopting Voice Assistants in Online Shopping: Examining the Role of Social Presence, Performance Risk, and Machine Heuristic"],"prefix":"10.1080","volume":"39","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3052-6308","authenticated-orcid":false,"given":"Sangwook","family":"Lee","sequence":"first","affiliation":[{"name":"Bellisario College of Communication, Penn State University, State College, PA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jeeyun","family":"Oh","sequence":"additional","affiliation":[{"name":"Stan Richards School of Advertising and Public Relations, University of Texas at Austin, Austin, TX, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Won-Ki","family":"Moon","sequence":"additional","affiliation":[{"name":"Stan Richards School of Advertising and Public Relations, University of Texas at Austin, Austin, TX, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2022,6,27]]},"reference":[{"key":"CIT0001","doi-asserted-by":"publisher","DOI":"10.1108\/JRIM-11-2017-0100"},{"issue":"6","key":"CIT0002","first-page":"1","volume":"37","author":"Ashfaq M.","year":"2020","journal-title":"International Journal of Human\u2013Computer Interaction,"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1111\/hcre.12094"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1111\/j.1083-6101.1997.tb00070.x"},{"issue":"2","key":"CIT0005","first-page":"173","volume":"8","author":"Biucky S. T.","year":"2017","journal-title":"International Journal of Electronic Commerce Studies,"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.1080\/15332861.2018.1433911"},{"key":"CIT0007","unstructured":"Chen & Metz. (2019). Google\u2019s duplex uses A.I. to mimic humans (sometimes). The New York Times. https:\/\/www.nytimes.com\/2019\/05\/22\/technology\/personaltech\/ai-google-duplex.html?auth=login-google."},{"key":"CIT0008","doi-asserted-by":"publisher","DOI":"10.1037\/10096-006"},{"key":"CIT0009","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"CIT0010","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2016.04.011"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1007\/s11002-020-09537-5"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1007\/s10551-015-2614-4"},{"key":"CIT0013","doi-asserted-by":"publisher","DOI":"10.1016\/S1071-5819(03)00111-3"},{"key":"CIT0014","doi-asserted-by":"publisher","DOI":"10.1108\/08876041011040622"},{"key":"CIT0015","doi-asserted-by":"publisher","DOI":"10.1002\/dir.20061"},{"key":"CIT0016","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2004.01.006"},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.1080\/10496491.2017.1297983"},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.01.020"},{"key":"CIT0019","doi-asserted-by":"publisher","DOI":"10.1080\/08923649709526970"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1080\/10496491.2016.1251530"},{"key":"CIT0021","unstructured":"Haselton, T. (2020). You can now ask Amazon Alexa to share your shopping list with friends or family \u2014 here\u2019s how. CNBC. https:\/\/www.cnbc.com\/2020\/12\/15\/how-to-share-your-shopping-list-using-amazon-alexa.html."},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2006.11.018"},{"key":"CIT0023","doi-asserted-by":"publisher","DOI":"10.1504\/IJEB.2009.029050"},{"key":"CIT0024","volume-title":"Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression\u2010Based Approach","author":"Hayes A.","year":"2013"},{"key":"CIT0025","unstructured":"Hayllar, W., Coode, M. (2018). The talking shop: The rise of voice\u2010 commerce. OC&C Strategy Consultants. https:\/\/www.occstrategy.com\/media\/1285\/the-talking-shop_uk.pdf"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1016\/j.telpol.2019.101867"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1108\/JRIM-11-2019-0179"},{"key":"CIT0028","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.107091"},{"key":"CIT0029","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20982"},{"key":"CIT0030","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2007.03.005"},{"key":"CIT0031","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2017.01.001"},{"key":"CIT0032","doi-asserted-by":"publisher","DOI":"10.1002\/dir.20113"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2013.02.009"},{"key":"CIT0034","unstructured":"Kinsella, B., Mutchler, A. (2018). Voice assistant consumer adoption report November 2018. Voicebot.ai. https:\/\/voicebot.ai\/voice-assistant-consumer-adoption-report-2018\/"},{"key":"CIT0035","unstructured":"Krupansky, J. (2017). What is an intelligent digital assistant, Medium, https:\/\/medium.com\/@jackkrupansky\/what-is-an-intelligent-digital-assistant-3f601a4bb1f2."},{"key":"CIT0036","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2004.07.008"},{"key":"CIT0037","doi-asserted-by":"publisher","DOI":"10.1080\/02650487.2020.1765657"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.1080\/1062726X.2013.739103"},{"key":"CIT0039","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-2885.2004.tb00302.x"},{"key":"CIT0040","doi-asserted-by":"crossref","unstructured":"Lee, K. M. & Nass, C. (2003, April). Designing social presence of social actors in human computer interaction. In Proceedings of the SIGCHI conference on Human factors in computing systems (pp. 289\u2013296). Association for Computing Machinery.","DOI":"10.1145\/642611.642662"},{"key":"CIT0138","doi-asserted-by":"publisher","DOI":"10.1207\/S1532785XMEP0701_2"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1111\/j.1460-2466.2006.00318.x"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2008.11.006"},{"key":"CIT0043","doi-asserted-by":"publisher","DOI":"10.1089\/cyber.2018.0110"},{"key":"CIT0044","doi-asserted-by":"publisher","DOI":"10.1080\/02650487.2021.1951510"},{"key":"CIT0045","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2015.11.057"},{"key":"CIT0046","doi-asserted-by":"crossref","unstructured":"Luria, M., Reig, S., Tan, X. Z., Steinfeld, A., Forlizzi, J. & Zimmerman, J. (2019, June). Re-embodiment and co-embodiment: Exploration of social presence for robots and conversational agents. In Proceedings of the 2019 on Designing Interactive Systems Conference (pp. 633\u2013644). Association for Computing Machinery.","DOI":"10.1145\/3322276.3322340"},{"key":"CIT0047","doi-asserted-by":"crossref","unstructured":"Mari, A., Mandelli, A. & Algesheimer, R. (2020). July). The evolution of marketing in the context of voice commerce: A managerial perspective. In International Conference on Human-Computer Interaction (pp. 405\u2013425). Springer, Cham.","DOI":"10.1007\/978-3-030-50341-3_32"},{"key":"CIT0048","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.05.009"},{"key":"CIT0049","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00061-6"},{"key":"CIT0050","doi-asserted-by":"publisher","DOI":"10.1002\/mar.21192"},{"key":"CIT0051","doi-asserted-by":"publisher","DOI":"10.1080\/0267257X.2019.1680568"},{"key":"CIT0052","unstructured":"Nasirian, F., Ahmadian, M. & Lee, O. K. D. (2017). AI-based voice assistant systems: Evaluating from the interaction and trust perspectives. In AMCIS 2017 Proceedings. 27. https:\/\/aisel.aisnet.org\/amcis2017\/AdoptionIT\/Presentations\/27."},{"key":"CIT0053","doi-asserted-by":"publisher","DOI":"10.1111\/0022-4537.00153"},{"key":"CIT0054","doi-asserted-by":"crossref","unstructured":"Nass, C., Steuer, J. & Tauber, E. R. (1994, April). Computers are social actors. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 72\u201378). Association for Computing Machinery.","DOI":"10.1145\/191666.191703"},{"key":"CIT0055","unstructured":"Obinali, C. (2019). The perception of gender in voice assistants. In SAIS 2019 Proceedings. 39. https:\/\/aisel.aisnet.org\/sais2019\/39."},{"key":"CIT0056","doi-asserted-by":"publisher","DOI":"10.1111\/jcom.12147"},{"key":"CIT0057","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2003.11044275"},{"key":"CIT0058","unstructured":"Perez, S. (2018). Voice shopping estimated to hit $40\u00fe billion across U.S. and U.K. by 2022. TechCrunch, March 2, 2018. https:\/\/techcrunch.com\/2018\/03\/02\/voice-shopping-estimated-to-hit-40-billion-across-u-s-and-u-k-by-2022\/."},{"key":"CIT0059","unstructured":"Perry, J. (2017). Study: shopping with Alexa. Wunderman Thompson, March 9, 2017. https:\/\/www.wundermanthompson.com\/insight\/study-shopping-alexa."},{"key":"CIT0060","doi-asserted-by":"publisher","DOI":"10.31106\/jema.v17i1.5050"},{"key":"CIT0061","first-page":"110","volume-title":"Advancing communication science: Merging mass and interpersonal processes","author":"Rafaeli S.","year":"1988"},{"key":"CIT0062","unstructured":"Reeves, B. & Nass, C. (1996). The media equation: How people treat computers, television, and new media like real people (vol. 10, p. 236605). Cambridge University Press."},{"key":"CIT0063","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2020.106359"},{"key":"CIT0064","doi-asserted-by":"crossref","unstructured":"Rzepka, C., Berger, B. & Hess, T. (2020, January). Why another customer channel? Consumers\u2019 perceived benefits and costs of voice commerce. In Proceedings of the 53rd Hawaii International Conference on System Sciences. Retrieved March 22, 2020, from https:\/\/scholarspace.manoa.hawaii.edu\/handle\/10125\/64241","DOI":"10.24251\/HICSS.2020.499"},{"key":"CIT0065","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2009.07.005"},{"issue":"3","key":"CIT0066","first-page":"430","volume":"12","author":"Shin D. H.","year":"2011","journal-title":". Social Behaviour and Communication in Biological and Artificial Systems"},{"key":"CIT0067","volume-title":"The social psychology of telecommunications","author":"Short J.","year":"1976"},{"key":"CIT0068","doi-asserted-by":"publisher","DOI":"10.1080\/15213260701533102"},{"key":"CIT0069","first-page":"89","volume-title":"The Oxford handbook of internet psychology","author":"Sundar S. S.","year":"2007"},{"key":"CIT0070","first-page":"73","volume-title":"The John D. and Catherine T. MacArthur Foundation series on digital media and learning","author":"Sundar S. S.","year":"2008"},{"key":"CIT0071","doi-asserted-by":"crossref","unstructured":"Sundar, S. S. & Kim, J. (2019, May). Machine heuristic: When we trust computers more than humans with our personal information. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (pp. 1\u20139). Association for Computing Machinery.","DOI":"10.1145\/3290605.3300768"},{"key":"CIT0072","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-2958.2010.01377.x"},{"key":"CIT0073","doi-asserted-by":"publisher","DOI":"10.1177\/0093650214534962"},{"key":"CIT0074","doi-asserted-by":"publisher","DOI":"10.1002\/9781118426456.ch3"},{"key":"CIT0075","doi-asserted-by":"publisher","DOI":"10.1177\/0093650202239025"},{"key":"CIT0076","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2020.1722399"},{"key":"CIT0077","doi-asserted-by":"publisher","DOI":"10.1002\/mar.21488"},{"key":"CIT0078","doi-asserted-by":"publisher","DOI":"10.2307\/30036540"},{"key":"CIT0079","doi-asserted-by":"publisher","DOI":"10.2307\/3250922"},{"key":"CIT0080","doi-asserted-by":"publisher","DOI":"10.1177\/0887302X12462059"}],"container-title":["International Journal of Human\u2013Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/10447318.2022.2089813","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,7,21]],"date-time":"2023-07-21T15:27:33Z","timestamp":1689953253000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/10447318.2022.2089813"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,6,27]]},"references-count":81,"journal-issue":{"issue":"14","published-print":{"date-parts":[[2023,8,27]]}},"alternative-id":["10.1080\/10447318.2022.2089813"],"URL":"https:\/\/doi.org\/10.1080\/10447318.2022.2089813","relation":{},"ISSN":["1044-7318","1532-7590"],"issn-type":[{"value":"1044-7318","type":"print"},{"value":"1532-7590","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,6,27]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=hihc20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=hihc20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2021-07-26","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2022-06-06","order":1,"name":"revised","label":"Revised","group":{"name":"publication_history","label":"Publication History"}},{"value":"2022-06-08","order":2,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2022-06-27","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}