{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,1]],"date-time":"2026-04-01T10:46:43Z","timestamp":1775040403421,"version":"3.50.1"},"reference-count":92,"publisher":"Informa UK Limited","issue":"9","funder":[{"DOI":"10.13039\/501100004705","name":"Mongkut\u2019s University of Technology Thonburi","doi-asserted-by":"crossref","id":[{"id":"10.13039\/501100004705","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["International Journal of Human\u2013Computer Interaction"],"published-print":{"date-parts":[[2025,5,3]]},"DOI":"10.1080\/10447318.2024.2359206","type":"journal-article","created":{"date-parts":[[2024,6,3]],"date-time":"2024-06-03T11:18:07Z","timestamp":1717413487000},"page":"5274-5298","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":14,"title":["Introducing CASUX: A Standardized Scale for Measuring the User Experience of Artificial Intelligence Based Conversational Agents"],"prefix":"10.1080","volume":"41","author":[{"ORCID":"https:\/\/orcid.org\/0009-0007-4548-2495","authenticated-orcid":false,"given":"Lawal Ibrahim Dutsinma","family":"Faruk","sequence":"first","affiliation":[{"name":"School of Information Technology, King Mongkut\u2019s University of Technology Thonburi","place":["Bangkok, Thailand"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7305-1015","authenticated-orcid":false,"given":"Debajyoti","family":"Pal","sequence":"additional","affiliation":[{"name":"Innovative Cognitive Computing Research Centre (IC2), King Mongkut\u2019s University of Technology Thonburi","place":["Bangkok, Thailand"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0352-8647","authenticated-orcid":false,"given":"Suree","family":"Funilkul","sequence":"additional","affiliation":[{"name":"School of Information Technology, King Mongkut\u2019s University of Technology Thonburi","place":["Bangkok, Thailand"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0698-5413","authenticated-orcid":false,"given":"Thinagaran","family":"Perumal","sequence":"additional","affiliation":[{"name":"Department of Computer Science, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia","place":["Selangor, Malaysia"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6069-1315","authenticated-orcid":false,"given":"Pornchai","family":"Mongkolnam","sequence":"additional","affiliation":[{"name":"School of Information Technology, King Mongkut\u2019s University of Technology Thonburi","place":["Bangkok, Thailand"]}]}],"member":"301","published-online":{"date-parts":[[2024,6,3]]},"reference":[{"key":"e_1_3_2_2_1","doi-asserted-by":"publisher","DOI":"10.1088\/1742-6596\/890\/1\/012163"},{"key":"e_1_3_2_3_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11628-023-00527-x"},{"key":"e_1_3_2_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jprocont.2008.03.007"},{"key":"e_1_3_2_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/2639189.2641208"},{"key":"e_1_3_2_6_1","doi-asserted-by":"publisher","DOI":"10.1080\/17483107.2022.2065369"},{"key":"e_1_3_2_7_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2020.1841404"},{"key":"e_1_3_2_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290607.3310422"},{"key":"e_1_3_2_9_1","doi-asserted-by":"publisher","DOI":"10.1080\/15710880412331289917"},{"key":"e_1_3_2_10_1","doi-asserted-by":"publisher","DOI":"10.1002\/9781394200801.ch31"},{"key":"e_1_3_2_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/3469595.3469611"},{"key":"e_1_3_2_12_1","doi-asserted-by":"publisher","DOI":"10.1201\/9781498710411-35"},{"key":"e_1_3_2_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406122"},{"key":"e_1_3_2_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/3359325"},{"key":"e_1_3_2_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/19312458.2017.1396583"},{"key":"e_1_3_2_16_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-50309-3_21"},{"key":"e_1_3_2_17_1","doi-asserted-by":"publisher","DOI":"10.1093\/iwc\/iwz016"},{"key":"e_1_3_2_18_1","doi-asserted-by":"publisher","DOI":"10.4324\/9781315827506"},{"key":"e_1_3_2_19_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF00988593"},{"key":"e_1_3_2_20_1","doi-asserted-by":"publisher","DOI":"10.7275\/jyj1-4868"},{"key":"e_1_3_2_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/3098279.3098539"},{"key":"e_1_3_2_22_1","doi-asserted-by":"publisher","DOI":"10.1093\/jamia\/ocad222"},{"key":"e_1_3_2_23_1","doi-asserted-by":"publisher","DOI":"10.1007\/s42979-022-01172-3"},{"key":"e_1_3_2_24_1","doi-asserted-by":"publisher","DOI":"10.1109\/MCE.2022.3180183"},{"key":"e_1_3_2_25_1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2024.3358423"},{"key":"e_1_3_2_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cogsys.2022.11.007"},{"key":"e_1_3_2_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/3202667.3204844"},{"key":"e_1_3_2_28_1","first-page":"209","volume-title":"Differentiating normal and abnormal personality: Second edition","author":"Goldberg L. R.","year":"2006","unstructured":"Goldberg, L. R., & Velicer, W. F. (2006). Principles of exploratory factor analysis. In Differentiating normal and abnormal personality: Second edition (Issue May, pp. 209\u2013237). Springer."},{"key":"e_1_3_2_29_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12144-019-00300-2"},{"key":"e_1_3_2_30_1","volume-title":"Essentials of the statistics for the behavioral science","author":"Gravetter F. J.","year":"2014","unstructured":"Gravetter, F. J., & Wallnau, L. B. (2014). Essentials of the statistics for the behavioral science. Wadsworth Cengage Learning."},{"key":"e_1_3_2_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/3422392.3422421"},{"key":"e_1_3_2_32_1","doi-asserted-by":"publisher","DOI":"10.5220\/0010450204630473"},{"key":"e_1_3_2_33_1","volume-title":"Multivariate data analysis","author":"Hair J. F.","year":"2009","unstructured":"Hair, J. F. (2009). Multivariate data analysis (7th ed.). Prentice Hall.","edition":"7"},{"key":"e_1_3_2_34_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-04898-2_395"},{"key":"e_1_3_2_35_1","volume-title":"Multivariate data analysis: A global perspective","author":"Hair J. F.","year":"2010","unstructured":"Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis: A global perspective (7th ed.). Pearson Prentice Hall.","edition":"7"},{"key":"e_1_3_2_36_1","volume-title":"Multivariate data analysis","author":"Hair J. F.","year":"1998","unstructured":"Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5, 3). Prentice Hall."},{"key":"e_1_3_2_37_1","doi-asserted-by":"publisher","DOI":"10.1108\/EBR-11-2018-0203"},{"key":"e_1_3_2_38_1","volume-title":"A primer on partial least squares structural equation modeling (PLS-SEM)","author":"Hair J. F.","year":"2016","unstructured":"Hair, J. F., Jr, Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications."},{"key":"e_1_3_2_39_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0166-4115(08)62386-9"},{"key":"e_1_3_2_40_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-322-80058-9_19"},{"key":"e_1_3_2_41_1","doi-asserted-by":"publisher","DOI":"10.1145\/332040.332432"},{"key":"e_1_3_2_42_1","doi-asserted-by":"publisher","DOI":"10.1080\/01449290500330331"},{"key":"e_1_3_2_43_1","doi-asserted-by":"publisher","DOI":"10.1177\/0149206319850280"},{"key":"e_1_3_2_44_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-014-0403-8"},{"key":"e_1_3_2_45_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pmcj.2021.101523"},{"key":"e_1_3_2_46_1","doi-asserted-by":"publisher","DOI":"10.1017\/S1351324900002497"},{"key":"e_1_3_2_47_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0020-7373(05)80092-6"},{"key":"e_1_3_2_48_1","doi-asserted-by":"publisher","DOI":"10.15637\/jlecon.8.4.12"},{"key":"e_1_3_2_49_1","volume-title":"P.85: A method for subjective performance assessment of the quality of speech voice output devices","author":"ITU-T.","year":"1994","unstructured":"ITU-T. (1994). P.85: A method for subjective performance assessment of the quality of speech voice output devices. International Telecommunications Union Publication."},{"key":"e_1_3_2_50_1","doi-asserted-by":"publisher","DOI":"10.1145\/3170427.3186323"},{"key":"e_1_3_2_51_1","doi-asserted-by":"publisher","DOI":"10.1002\/smr.2618"},{"key":"e_1_3_2_52_1","doi-asserted-by":"publisher","DOI":"10.1145\/3404983.3410003"},{"key":"e_1_3_2_53_1","doi-asserted-by":"publisher","DOI":"10.1093\/iwc\/iwz015"},{"key":"e_1_3_2_54_1","doi-asserted-by":"publisher","DOI":"10.1145\/3354002"},{"key":"e_1_3_2_55_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2014.10.048"},{"key":"e_1_3_2_56_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-89350-9_6"},{"key":"e_1_3_2_57_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2013.09.006"},{"key":"e_1_3_2_58_1","doi-asserted-by":"publisher","DOI":"10.1109\/MCE.2022.3180183"},{"key":"e_1_3_2_59_1","doi-asserted-by":"publisher","DOI":"10.1145\/3064663.3064733"},{"key":"e_1_3_2_60_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10772-015-9289-1"},{"key":"e_1_3_2_61_1","unstructured":"Li S. Krome S. Mandel I. Walch M. & Ju W. (2021). The PUEVA inventory: A toolkit to evaluate the personality usability and enjoyability of voice agents. arXiv preprint arXiv:2112.10811."},{"key":"e_1_3_2_62_1","doi-asserted-by":"publisher","DOI":"10.1214\/aos\/1176350046"},{"key":"e_1_3_2_63_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.infsof.2024.107431"},{"key":"e_1_3_2_64_1","doi-asserted-by":"publisher","DOI":"10.1080\/07370024.2022.2081571"},{"key":"e_1_3_2_65_1","doi-asserted-by":"publisher","DOI":"10.1145\/1187335.1187347"},{"key":"e_1_3_2_66_1","volume-title":"Best practices in exploratory factor analysis","author":"Osborne J. W.","year":"2014","unstructured":"Osborne, J. W. (2014). Best practices in exploratory factor analysis. CreateSpace Independent Publishing Platform."},{"key":"e_1_3_2_67_1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2021.3132399"},{"key":"e_1_3_2_68_1","doi-asserted-by":"publisher","DOI":"10.1155\/2018\/1391724"},{"key":"e_1_3_2_69_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2023.107788"},{"key":"e_1_3_2_70_1","doi-asserted-by":"publisher","DOI":"10.1109\/TCE.2021.3115847"},{"key":"e_1_3_2_71_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0169-8141(97)00059-0"},{"key":"e_1_3_2_72_1","doi-asserted-by":"publisher","DOI":"10.1002\/nur.20147"},{"key":"e_1_3_2_73_1","doi-asserted-by":"publisher","DOI":"10.1002\/nur.20199"},{"key":"e_1_3_2_74_1","volume-title":"Toward a social-cognitive psychology of speech technology: Affective responses to speech-based e-service","author":"Polkosky M.","year":"2005","unstructured":"Polkosky, M. (2005). Toward a social-cognitive psychology of speech technology: Affective responses to speech-based e-service. University of South Florida."},{"key":"e_1_3_2_75_1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1022390615396"},{"key":"e_1_3_2_76_1","doi-asserted-by":"publisher","DOI":"10.1145\/3027063.3053246"},{"key":"e_1_3_2_77_1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2022.3225555"},{"key":"e_1_3_2_78_1","doi-asserted-by":"publisher","DOI":"10.9781\/ijimai.2017.09.001"},{"key":"e_1_3_2_79_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411763.3451712"},{"key":"e_1_3_2_80_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2022.2118244"},{"key":"e_1_3_2_81_1","doi-asserted-by":"publisher","DOI":"10.1145\/3196709.3196766"},{"key":"e_1_3_2_82_1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2023.3311137"},{"key":"e_1_3_2_83_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2006.11.003"},{"key":"e_1_3_2_84_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929X.2021.2001047"},{"key":"e_1_3_2_85_1","doi-asserted-by":"publisher","DOI":"10.21437\/Interspeech.2009-676"},{"key":"e_1_3_2_86_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2575.2009.00328.x"},{"key":"e_1_3_2_87_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4615-4397-8_3"},{"key":"e_1_3_2_88_1","doi-asserted-by":"publisher","DOI":"10.1177\/0095798418771807"},{"key":"e_1_3_2_89_1","doi-asserted-by":"publisher","DOI":"10.21437\/Interspeech.2013-298"},{"key":"e_1_3_2_90_1","doi-asserted-by":"publisher","DOI":"10.1177\/0011000006288127"},{"key":"e_1_3_2_91_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2022.102067"},{"key":"e_1_3_2_92_1","doi-asserted-by":"publisher","DOI":"10.1007\/s42979-020-00424-4"},{"key":"e_1_3_2_93_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICTC49870.2020.9289550"}],"container-title":["International Journal of Human\u2013Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/10447318.2024.2359206","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,3]],"date-time":"2025-07-03T09:31:06Z","timestamp":1751535066000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/10447318.2024.2359206"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,6,3]]},"references-count":92,"journal-issue":{"issue":"9","published-print":{"date-parts":[[2025,5,3]]}},"alternative-id":["10.1080\/10447318.2024.2359206"],"URL":"https:\/\/doi.org\/10.1080\/10447318.2024.2359206","relation":{},"ISSN":["1044-7318","1532-7590"],"issn-type":[{"value":"1044-7318","type":"print"},{"value":"1532-7590","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,6,3]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=hihc20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=hihc20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2024-02-03","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2024-03-30","order":1,"name":"revised","label":"Revised","group":{"name":"publication_history","label":"Publication History"}},{"value":"2024-05-20","order":2,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2024-06-03","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}