{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,11]],"date-time":"2025-04-11T04:04:50Z","timestamp":1744344290362,"version":"3.40.4"},"reference-count":72,"publisher":"Informa UK Limited","issue":"1","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["International Journal of Electronic Commerce"],"published-print":{"date-parts":[[2021,1,2]]},"DOI":"10.1080\/10864415.2021.1846855","type":"journal-article","created":{"date-parts":[[2021,1,4]],"date-time":"2021-01-04T20:06:52Z","timestamp":1609790812000},"page":"73-98","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":10,"title":["Social Media Affordances to Engage Clients During the Sales Process: Sequential versus Multiplex Media Use"],"prefix":"10.1080","volume":"25","author":[{"given":"Matthew S.","family":"Weber","sequence":"first","affiliation":[{"name":"University of Minnesota","place":["Minneapolis"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"M\u00fcge","family":"Haseki","sequence":"additional","affiliation":[{"name":"University of Pennsylvania","place":["Philadelphia"]}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2021,1,4]]},"reference":[{"key":"e_1_3_1_2_1","doi-asserted-by":"publisher","DOI":"10.1057\/dbm.2010.8"},{"key":"e_1_3_1_3_1","doi-asserted-by":"publisher","DOI":"10.2753\/PSS0885-3134320302"},{"key":"e_1_3_1_4_1","doi-asserted-by":"publisher","DOI":"10.1057\/dbm.2011.3"},{"key":"e_1_3_1_5_1","doi-asserted-by":"publisher","DOI":"10.1080\/1553118X.2010.489501"},{"key":"e_1_3_1_6_1","volume-title":"Qualitative Data Analysis with Nvivo","author":"Bazeley P.","year":"2013","unstructured":"Bazeley, P., and Jackson, K. Qualitative Data Analysis with Nvivo. Thousand Oaks, CA: Sage, 2013."},{"key":"e_1_3_1_7_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10726-006-9044-8"},{"key":"e_1_3_1_8_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2009.05.002"},{"key":"e_1_3_1_9_1","first-page":"39","volume-title":"boyd, d. Social network sites as networked publics: Affordances, dynamics, and implications. In Z. Papcharissi (Ed.), The Networked Self: Identity, Community, and Culture on Social Network Sites.","year":"2010","unstructured":"boyd, d. Social network sites as networked publics: Affordances, dynamics, and implications. In Z. Papcharissi (Ed.), The Networked Self: Identity, Community, and Culture on Social Network Sites. New York: Routledge, 2010, pp. 39\u201358."},{"key":"e_1_3_1_10_1","doi-asserted-by":"publisher","DOI":"10.1108\/JMP-06-2013-0191"},{"key":"e_1_3_1_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2019.09.008"},{"key":"e_1_3_1_12_1","doi-asserted-by":"publisher","DOI":"10.1108\/13563281011016822"},{"issue":"1960","key":"e_1_3_1_13_1","first-page":"37","article-title":"A coefficient of agreement for nominal scales","volume":"20","author":"Cohen J.","unstructured":"Cohen, J. A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20(1960), 37\u201346.","journal-title":"Educational and Psychological Measurement"},{"key":"e_1_3_1_14_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2019.1683701"},{"key":"e_1_3_1_15_1","doi-asserted-by":"publisher","DOI":"10.1108\/JBIM-12-2018-0403"},{"key":"e_1_3_1_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2011.06.005"},{"key":"e_1_3_1_17_1","doi-asserted-by":"publisher","DOI":"10.2307\/258557"},{"key":"e_1_3_1_18_1","doi-asserted-by":"publisher","DOI":"10.1111\/jcc4.12180"},{"key":"e_1_3_1_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2008.09.010"},{"key":"e_1_3_1_20_1","doi-asserted-by":"publisher","DOI":"10.1093\/acprof:oso\/9780199664054.003.0012"},{"key":"e_1_3_1_21_1","doi-asserted-by":"publisher","DOI":"10.2753\/MTP1069-6679170101"},{"key":"e_1_3_1_22_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.6.4.337"},{"key":"e_1_3_1_23_1","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.1994.12"},{"key":"e_1_3_1_24_1","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1177\/0002764214540511","article-title":"\u201cMegapozitiv\u201d role of enterprise social media in enabling cross-boundary communication in a distributed Russian organization","volume":"59","author":"Gibbs J.L.","year":"2014","unstructured":"Gibbs, J.L.; Eisenberg, J.; Rozaidi, N.A.; and Gryaznova, A. The \u201cMegapozitiv\u201d role of enterprise social media in enabling cross-boundary communication in a distributed Russian organization. American Behavioral Scientist, 59, 1 (2014), 75\u2013102.","journal-title":"American Behavioral Scientist"},{"key":"e_1_3_1_25_1","first-page":"119","volume-title":"Perceiving, acting and knowing: Toward an ecological psychology","author":"Gibson J.J.","year":"1977","unstructured":"Gibson, J.J. The theory of affordances. In R. Shaw and J. Bransford (Eds.), Perceiving, acting and knowing: Toward an ecological psychology. Hillsdale, NJ: Erlbaum, 1977, pp. 119\u2013136."},{"key":"e_1_3_1_26_1","first-page":"56","volume-title":"The people, place and space reader","author":"Gibson J.J.","year":"2014","unstructured":"Gibson, J.J. The theory of affordances. In J.J. Gieseking, W. Mangold, C. Katz, S. Low, and S. Saegert (Eds.), The people, place and space reader. New York: Routledge, 2014, pp. 56\u201360."},{"key":"e_1_3_1_27_1","doi-asserted-by":"publisher","DOI":"10.1177\/160940690200100203"},{"key":"e_1_3_1_28_1","first-page":"46","volume-title":"Organizational\u2013public relationships in cyberspace. In T. Hansen-Horn and B. Dostal Neff (Eds.), Public Relations: From Theory to Practice","author":"Hallahan K.","year":"2008","unstructured":"Hallahan, K. Organizational\u2013public relationships in cyberspace. In T. Hansen-Horn and B. Dostal Neff (Eds.), Public Relations: From Theory to Practice. London: Pearson, 2008, pp. 46\u201363."},{"key":"e_1_3_1_29_1","doi-asserted-by":"publisher","DOI":"10.1080\/01972240290108195"},{"key":"e_1_3_1_30_1","doi-asserted-by":"publisher","DOI":"10.1108\/10878571111161507"},{"key":"e_1_3_1_31_1","doi-asserted-by":"publisher","DOI":"10.5210\/fm.v17i4.3893"},{"key":"e_1_3_1_32_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2018.01.001"},{"key":"e_1_3_1_33_1","doi-asserted-by":"publisher","DOI":"10.1080\/08853134.2014.954581"},{"key":"e_1_3_1_34_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2011.01.005"},{"key":"e_1_3_1_35_1","doi-asserted-by":"publisher","DOI":"10.1002\/pa.1412"},{"key":"e_1_3_1_36_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0363-8111(01)00098-4"},{"key":"e_1_3_1_37_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2018.1564550"},{"key":"e_1_3_1_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0957-4174(00)00038-5"},{"key":"e_1_3_1_39_1","doi-asserted-by":"publisher","DOI":"10.1177\/0093650210365537"},{"key":"e_1_3_1_40_1","doi-asserted-by":"publisher","DOI":"10.1177\/1524500412460671"},{"key":"e_1_3_1_41_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.infoandorg.2008.03.001"},{"key":"e_1_3_1_42_1","first-page":"6","article-title":"Digital materiality? How artifacts without matter","volume":"15","author":"Leonardi P.M.","year":"2010","unstructured":"Leonardi, P.M. Digital materiality? How artifacts without matter, matter. First Monday, 15, 6 (2010).","journal-title":"matter. First Monday"},{"key":"e_1_3_1_43_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2014.0536"},{"key":"e_1_3_1_44_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1110.0638"},{"key":"e_1_3_1_45_1","doi-asserted-by":"publisher","DOI":"10.5465\/annals.2015.0144"},{"key":"e_1_3_1_46_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2019.1619907"},{"key":"e_1_3_1_47_1","doi-asserted-by":"publisher","DOI":"10.1111\/jcc4.12030"},{"key":"e_1_3_1_48_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2009.03.002"},{"key":"e_1_3_1_49_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00176"},{"key":"e_1_3_1_50_1","first-page":"1","volume-title":"ACIS 2013 Proceedings. New York: ACIS","author":"Mathiesen P.","unstructured":"Mathiesen, P.; Bandara, W.; and Watson, J. The affordances of social technology: A BPM perspective. In ACIS 2013 Proceedings. New York: ACIS, 2013, pp. 1\u201310."},{"key":"e_1_3_1_51_1","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1177\/1470593114552581","article-title":"Perceived value in B2B and B2C: A comparative approach and cross-fertilization","volume":"15","author":"Mencarelli R.","year":"2014","unstructured":"Mencarelli, R., and Rivi\u00e8re, A. Perceived value in B2B and B2C: A comparative approach and cross-fertilization. Marketing Theory, 15, 2 (2014), 201\u2013220.","journal-title":"Marketing Theory"},{"key":"e_1_3_1_52_1","doi-asserted-by":"publisher","DOI":"10.1089\/cpb.2009.0068"},{"key":"e_1_3_1_53_1","volume-title":"Qualitative Data Analysis: An Expanded Sourcebook","author":"Miles M.B.","year":"1994","unstructured":"Miles, M.B., and Huberman, A.M. Qualitative Data Analysis: An Expanded Sourcebook. Thousand Oaks, CA: Sage, 1994."},{"key":"e_1_3_1_54_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.mar.2005.03.001"},{"key":"e_1_3_1_55_1","doi-asserted-by":"publisher","DOI":"10.1080\/10696679.2015.980163"},{"key":"e_1_3_1_56_1","first-page":"110","volume-title":"ACIS 2012 Proceedings. New York: ACIS","author":"Orsatti J.","unstructured":"Orsatti, J., and Riemer, K. Identity and self-presentation: from a representational to a performative lens in studying social media engagement in organisations. In ACIS 2012 Proceedings. New York: ACIS, 2012, pp. 110\u2013122."},{"issue":"2014","key":"e_1_3_1_57_1","first-page":"360","article-title":"The contested ontology of affordances: Implications for researching technological affordances for collaborative knowledge production","volume":"37","author":"Parchoma G.","unstructured":"Parchoma, G. The contested ontology of affordances: Implications for researching technological affordances for collaborative knowledge production. Computers in Human Behavior, 37(2014), 360\u2013368.","journal-title":"Computers in Human Behavior"},{"key":"e_1_3_1_58_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2008.06.006"},{"key":"e_1_3_1_59_1","doi-asserted-by":"publisher","DOI":"10.1108\/10662240110396450"},{"key":"e_1_3_1_60_1","first-page":"226","article-title":"Analytical social CRM: Concept and tool support. In BLED 2011","author":"Reinhold O.","year":"2011","unstructured":"Reinhold, O., and Alt, R. Analytical social CRM: Concept and tool support. In BLED 2011 Proceedings (2011), 226\u2013241. Association for Information Systems.","journal-title":"Proceedings"},{"key":"e_1_3_1_61_1","doi-asserted-by":"publisher","DOI":"10.1111\/jcom.12273"},{"key":"e_1_3_1_62_1","doi-asserted-by":"publisher","DOI":"10.2753\/PSS0885-3134320306"},{"key":"e_1_3_1_63_1","doi-asserted-by":"publisher","DOI":"10.1111\/hcre.12002"},{"key":"e_1_3_1_64_1","doi-asserted-by":"publisher","DOI":"10.1177\/0893318908323149"},{"key":"e_1_3_1_65_1","doi-asserted-by":"publisher","DOI":"10.1177\/0002764214540506"},{"issue":"2012","key":"e_1_3_1_66_1","first-page":"143","article-title":"Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association","volume":"36","author":"Treem J.W.","unstructured":"Treem, J.W., and Leonardi, P.M. Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association. Communication Yearbook, 36(2012), 143\u2013189.","journal-title":"Communication Yearbook"},{"key":"e_1_3_1_67_1","doi-asserted-by":"publisher","DOI":"10.1177\/0021943606295779"},{"key":"e_1_3_1_68_1","doi-asserted-by":"publisher","DOI":"10.1177\/0270467610363143"},{"key":"e_1_3_1_69_1","volume-title":"Affordance theory and how to use it in IS research. In R. Galliers and M. Stein (Eds.), The Routledge companion to management information system","author":"Volkoff O.","year":"2018","unstructured":"Volkoff, O., and Strong, D.M. Affordance theory and how to use it in IS research. In R. Galliers and M. Stein (Eds.), The Routledge companion to management information system. New York: Routledge, 2018, pp. 232\u2013246."},{"key":"e_1_3_1_70_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2009.01.006"},{"key":"e_1_3_1_71_1","doi-asserted-by":"publisher","DOI":"10.2307\/25148791"},{"key":"e_1_3_1_72_1","first-page":"1911","volume-title":"Understanding perceived social support through communication time, frequency, and media multiplexity. In B. Begole and J. Kim (Eds.), Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems. New York: ACM","author":"Wohn D.Y.","year":"2015","unstructured":"Wohn, D.Y., and Peng, W. Understanding perceived social support through communication time, frequency, and media multiplexity. In B. Begole and J. Kim (Eds.), Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems. New York: ACM, 2015, pp. 1911\u20131916."},{"issue":"2","key":"e_1_3_1_73_1","first-page":"1","article-title":"How blogs and social media are changing public relations and the way it is practiced","volume":"2","author":"Wright D.K.","year":"2008","unstructured":"Wright, D.K., and Hinson, M.D. How blogs and social media are changing public relations and the way it is practiced. Public Relations Journal, 2, 2 (2008), 1\u201321.","journal-title":"Public Relations Journal"}],"container-title":["International Journal of Electronic Commerce"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/10864415.2021.1846855","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,10]],"date-time":"2025-04-10T09:17:28Z","timestamp":1744276648000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/10864415.2021.1846855"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,1,2]]},"references-count":72,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2021,1,2]]}},"alternative-id":["10.1080\/10864415.2021.1846855"],"URL":"https:\/\/doi.org\/10.1080\/10864415.2021.1846855","relation":{},"ISSN":["1086-4415","1557-9301"],"issn-type":[{"type":"print","value":"1086-4415"},{"type":"electronic","value":"1557-9301"}],"subject":[],"published":{"date-parts":[[2021,1,2]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=mjec20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=mjec20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2021-01-04","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}