{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,2]],"date-time":"2026-04-02T00:53:27Z","timestamp":1775091207247,"version":"3.50.1"},"reference-count":63,"publisher":"Informa UK Limited","issue":"3","license":[{"start":{"date-parts":[[2022,4,26]],"date-time":"2022-04-26T00:00:00Z","timestamp":1650931200000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"funder":[{"name":"Federal Ministry of Education and Research of Germany","award":["Grant 16DII127"],"award-info":[{"award-number":["Grant 16DII127"]}]}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Journal of Decision Systems"],"published-print":{"date-parts":[[2023,7,26]]},"DOI":"10.1080\/12460125.2022.2066051","type":"journal-article","created":{"date-parts":[[2022,4,26]],"date-time":"2022-04-26T10:39:16Z","timestamp":1650969556000},"page":"542-565","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":51,"title":["Does AI control or support? Power shifts after AI system implementation in customer relationship management"],"prefix":"10.1080","volume":"32","author":[{"given":"Emmanuel","family":"Monod","sequence":"first","affiliation":[{"name":"Emmanuel Monod, UCMT Shanghai, China, Paris-Dauphine University, France and Case Western Reserve University, USA"}]},{"given":"Raphael","family":"Lissillour","sequence":"additional","affiliation":[{"name":"IPAG Business School, Paris France"}]},{"given":"Antonia","family":"K\u00f6ster","sequence":"additional","affiliation":[{"name":"Antonia K\u00f6ster, Weizenbaum Institute for the Networked Society, University of Potsdam, Chair for Business Informatics, esp. Social Media and Data Science, Germany"}]},{"given":"Qi","family":"Jiayin","sequence":"additional","affiliation":[{"name":"Institute of AI and Change Management, Shanghai University of International Business and Economics, Shanghai, China"}]}],"member":"301","published-online":{"date-parts":[[2022,4,26]]},"reference":[{"key":"e_1_3_5_2_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12525-020-00414-7"},{"key":"e_1_3_5_3_1","first-page":"1","article-title":"Artificial intelligence in information systems: State of the art and research roadmap","author":"\u00c5gerfalk P.J.","year":"2021","unstructured":"\u00c5gerfalk, P.J., Conboy, K., Crowston, K., Lundstr\u00f6m, J., Jarvenpaa, S., Ram, S., & Mikalef, P. (2021). Artificial intelligence in information systems: State of the art and research roadmap. Communications of the Association for Information Systems, 1\u201321 (forthcoming).","journal-title":"Communications of the Association for Information Systems"},{"key":"e_1_3_5_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2010.08.006"},{"key":"e_1_3_5_5_1","doi-asserted-by":"publisher","DOI":"10.5465\/annals.2017.0033"},{"key":"e_1_3_5_6_1","doi-asserted-by":"publisher","DOI":"10.1515\/9781400887781"},{"key":"e_1_3_5_7_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-9558.2009.01352.x"},{"key":"e_1_3_5_8_1","unstructured":"Antonio V. (2018). How AI is changing sales. Harvard Business Review . https:\/\/hbr.org\/2018\/07\/how-ai-is-changing-sales"},{"key":"e_1_3_5_9_1","doi-asserted-by":"publisher","DOI":"10.1186\/s12992-018-0444-8"},{"key":"e_1_3_5_10_1","doi-asserted-by":"publisher","DOI":"10.1080\/12460125.2021.1958505"},{"issue":"4","key":"e_1_3_5_11_1","first-page":"1","article-title":"Special issue editorial: Artificial Intelligence in organizations: Current state and future opportunities","volume":"9","author":"Benbya H.","year":"2020","unstructured":"Benbya, H., Davenport, T.H., & Pachidi, S. (2020). Special issue editorial: Artificial Intelligence in organizations: Current state and future opportunities. MIS Quarterly Executive, 9(4), 1\u201315. https:\/\/aisel.aisnet.org\/misqe\/vol19\/iss4\/4","journal-title":"MIS Quarterly Executive"},{"key":"e_1_3_5_12_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00662"},{"key":"e_1_3_5_13_1","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511812507"},{"key":"e_1_3_5_14_1","doi-asserted-by":"publisher","DOI":"10.1016\/0304-422X(85)90003-8"},{"key":"e_1_3_5_15_1","volume-title":"Handbook of theory and research for the sociology of education: Bd. Handbook of theory and research for the sociology of education","author":"Bourdieu P","year":"1986","unstructured":"Bourdieu, P. (1986). The forms of capital. In J. G. Richardson (Ed.), Handbook of theory and research for the sociology of education: Bd. Handbook of theory and research for the sociology of education (pp. S. 253). Greenwood Press."},{"key":"e_1_3_5_16_1","volume-title":"The field of cultural production: Essays on art and literature: Bd. The field of cultural production: Essays on art and literature","author":"Bourdieu P","year":"1993","unstructured":"Bourdieu, P. (1993). The field of cultural production. In R. Johnson (Ed.), The field of cultural production: Essays on art and literature: Bd. The field of cultural production: Essays on art and literature (pp. S. 29\u2013114). Columbia University Press."},{"key":"e_1_3_5_17_1","volume-title":"Practical reason: On the theory of action","author":"Bourdieu P","year":"1998","unstructured":"Bourdieu, P. (1998). Practical reason: On the theory of action. Stanford University Press."},{"key":"e_1_3_5_18_1","volume-title":"Invitation to reflexive sociology","author":"Bourdieu P.","year":"1992","unstructured":"Bourdieu, P., & Wacquant, L.C.D. (1992). Invitation to reflexive sociology. University of Chicago Press."},{"key":"e_1_3_5_19_1","doi-asserted-by":"publisher","DOI":"10.1037\/a0018854"},{"key":"e_1_3_5_20_1","doi-asserted-by":"publisher","DOI":"10.1108\/BL-02-2019-0069"},{"key":"e_1_3_5_21_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2012.12.003"},{"key":"e_1_3_5_22_1","doi-asserted-by":"publisher","DOI":"10.2307\/4131471"},{"key":"e_1_3_5_23_1","doi-asserted-by":"publisher","DOI":"10.1080\/00213624.2000.11506242"},{"key":"e_1_3_5_24_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-019-00696-0"},{"key":"e_1_3_5_25_1","doi-asserted-by":"publisher","DOI":"10.5465\/amj.2007.24160888"},{"key":"e_1_3_5_26_1","unstructured":"Ellmer M. & Reichel A. (2018). Crowdwork from an HRM perspective\u2014Integrating organizational performance and employee welfare (University of Salzburg: Working Paper S. 1\u201327) [Working Paper HRM Group]."},{"key":"e_1_3_5_27_1","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12041"},{"key":"e_1_3_5_28_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.infoandorg.2018.02.005"},{"key":"e_1_3_5_29_1","doi-asserted-by":"publisher","DOI":"10.4324\/9781315619361-27"},{"key":"e_1_3_5_30_1","doi-asserted-by":"publisher","DOI":"10.1080\/12460125.2020.1870065"},{"key":"e_1_3_5_31_1","volume-title":"Discovery of grounded theory: Strategies for qualitative research","author":"Glaser B.G.","year":"1967","unstructured":"Glaser, B.G., & Strauss, A.L. (1967). Discovery of grounded theory: Strategies for qualitative research. Routledge."},{"key":"e_1_3_5_32_1","doi-asserted-by":"publisher","DOI":"10.3166\/jds.10.99-117"},{"key":"e_1_3_5_33_1","volume-title":"Handbook of Qualitative Research","author":"Huberman A.","year":"1994","unstructured":"Huberman, A., & Miles, M. (1994). Data management and analysis methods. In N. Denzin & Y. Lincoln (Eds.), Handbook of Qualitative Research (pp. S. 428\u2013444). Sage Publications."},{"key":"e_1_3_5_34_1","doi-asserted-by":"publisher","DOI":"10.1108\/978-1-78973-077-720191005"},{"key":"e_1_3_5_35_1","unstructured":"IDC (Hrsg.). (2020). IDC Forecasts Strong 12.3% Growth for AI Market in 2020 Amidst Challenging Circumstances: Bd. IDC . https:\/\/www.idc.com\/getdoc.jsp?containerId=prUS46757920"},{"key":"e_1_3_5_36_1","doi-asserted-by":"publisher","DOI":"10.2307\/2392366"},{"key":"e_1_3_5_37_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2013.09.001"},{"key":"e_1_3_5_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.knosys.2011.01.004"},{"key":"e_1_3_5_39_1","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12357"},{"key":"e_1_3_5_40_1","doi-asserted-by":"publisher","DOI":"10.2307\/25148692"},{"key":"e_1_3_5_41_1","doi-asserted-by":"publisher","DOI":"10.5465\/amj.2009.43669902"},{"key":"e_1_3_5_42_1","unstructured":"Li D. Tong T.W. & Xiao Y. (2021). Is China emerging as the global leader in AI. Harvard Business Review . https:\/\/hbr.org\/2021\/02\/is-china-emerging-as-the-global-leader-in-ai"},{"key":"e_1_3_5_43_1","doi-asserted-by":"publisher","DOI":"10.1016\/0147-1767(85)90062-8"},{"key":"e_1_3_5_44_1","doi-asserted-by":"publisher","DOI":"10.1177\/105649269653008"},{"key":"e_1_3_5_45_1","doi-asserted-by":"publisher","DOI":"10.1177\/1350508419890078"},{"key":"e_1_3_5_46_1","unstructured":"Manyika J. & Sneader K. (2018). AI automation and the future of work: Ten things to solve for . McKinsey Global Institute. https:\/\/www.mckinsey.com\/featured-insights\/future-of-work\/ai-automation-and-the-future-of-work-ten-things-to-solve-for"},{"key":"e_1_3_5_47_1","doi-asserted-by":"publisher","DOI":"10.1145\/358141.358148"},{"key":"e_1_3_5_48_1","unstructured":"McKinsey & Company. (2020). The state of AI in 2020 . https:\/\/www.mckinsey.com\/business-functions\/mckinsey-analytics\/our-insights\/global-survey-the-state-of-ai-in-2020"},{"key":"e_1_3_5_49_1","unstructured":"Milmo D. (2022). TechScape: How China became an AI superpower ready to take on the United States . The Guardian. https:\/\/www.theguardian.com\/technology\/2021\/dec\/08\/techscape-china-ai-united-states"},{"key":"e_1_3_5_50_1","doi-asserted-by":"publisher","DOI":"10.2307\/20721418"},{"key":"e_1_3_5_51_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.11.4.404.14600"},{"key":"e_1_3_5_52_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.13.3.249.2776"},{"key":"e_1_3_5_53_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.intmar.2012.05.001"},{"key":"e_1_3_5_54_1","doi-asserted-by":"publisher","DOI":"10.5465\/amd.2019.0002"},{"key":"e_1_3_5_55_1","doi-asserted-by":"publisher","DOI":"10.1080\/12460125.2020.1819094"},{"key":"e_1_3_5_56_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0963-8687(00)00043-3"},{"key":"e_1_3_5_57_1","doi-asserted-by":"publisher","DOI":"10.5465\/amj.2007.24160882"},{"key":"e_1_3_5_58_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2016.03.008"},{"key":"e_1_3_5_59_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00663"},{"key":"e_1_3_5_60_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2013.09.002"},{"key":"e_1_3_5_61_1","doi-asserted-by":"publisher","DOI":"10.5465\/amd.2018.0084"},{"key":"e_1_3_5_62_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.artint.2006.10.011"},{"key":"e_1_3_5_63_1","volume-title":"Case study research: Design and methods","author":"Yin R.K","year":"2009","unstructured":"Yin, R.K. (2009). Case study research: Design and methods. Sage. (Bd. 5)"},{"key":"e_1_3_5_64_1","doi-asserted-by":"publisher","DOI":"10.1057\/jit.2015.5"}],"container-title":["Journal of Decision Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/12460125.2022.2066051","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,10,27]],"date-time":"2023-10-27T12:53:10Z","timestamp":1698411190000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/12460125.2022.2066051"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,4,26]]},"references-count":63,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2023,7,26]]}},"alternative-id":["10.1080\/12460125.2022.2066051"],"URL":"https:\/\/doi.org\/10.1080\/12460125.2022.2066051","relation":{},"ISSN":["1246-0125","2116-7052"],"issn-type":[{"value":"1246-0125","type":"print"},{"value":"2116-7052","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,4,26]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tjds20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tjds20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2021-09-30","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2022-04-11","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2022-04-26","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}