{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,27]],"date-time":"2026-02-27T16:25:15Z","timestamp":1772209515399,"version":"3.50.1"},"reference-count":79,"publisher":"Informa UK Limited","issue":"9","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["The Service Industries Journal"],"published-print":{"date-parts":[[2010,8]]},"DOI":"10.1080\/02642060802621486","type":"journal-article","created":{"date-parts":[[2010,3,25]],"date-time":"2010-03-25T02:47:02Z","timestamp":1269485222000},"page":"1419-1437","source":"Crossref","is-referenced-by-count":69,"title":["Emotional intelligence and caring behaviour in nursing"],"prefix":"10.1080","volume":"30","author":[{"given":"Arm\u00e9nio","family":"Rego","sequence":"first","affiliation":[{"name":"Universidade de Aveiro","place":["Portugal"]}]},{"given":"Lucinda","family":"Godinho","sequence":"additional","affiliation":[{"name":"Universidade de Aveiro","place":["Portugal"]}]},{"given":"Anne","family":"McQueen","sequence":"additional","affiliation":[{"name":"Nursing Studies, School of Health in Social Science, The University of Edinburgh","place":["UK"]}]},{"given":"Miguel P.","family":"Cunha","sequence":"additional","affiliation":[{"name":"Universidade Nova de Lisboa","place":["Portugal"]}]}],"member":"301","published-online":{"date-parts":[[2010,3,24]]},"reference":[{"key":"e_1_3_2_2_1","doi-asserted-by":"publisher","DOI":"10.3200\/MONO.130.2.117-145"},{"key":"e_1_3_2_3_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.90.1.94"},{"key":"e_1_3_2_4_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1440-0979.2004.0328.x"},{"key":"e_1_3_2_5_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2702.2006.01749.x"},{"key":"e_1_3_2_6_1","doi-asserted-by":"publisher","DOI":"10.1097\/00019514-200504000-00007"},{"key":"e_1_3_2_7_1","doi-asserted-by":"publisher","DOI":"10.1097\/00019514-200401000-00004"},{"key":"e_1_3_2_8_1","doi-asserted-by":"publisher","DOI":"10.1108\/09604520310466789"},{"key":"e_1_3_2_9_1","volume-title":"Bar-On emotional quotient inventory: Technical manual","author":"Bar-On R.","year":"1997","unstructured":"Bar-On , R. 1997 . Bar-On emotional quotient inventory: Technical manual , New York : Multi-Health Systems ."},{"key":"e_1_3_2_10_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1745-7599.2000.tb00153.x"},{"key":"e_1_3_2_11_1","doi-asserted-by":"publisher","DOI":"10.1177\/0894318405280401"},{"issue":"5","key":"e_1_3_2_12_1","first-page":"49","article-title":"Putting your emotions to work","volume":"21","author":"Bushell S.","year":"1998","unstructured":"Bushell , S. 1998 . Putting your emotions to work . Journal for Quality and Participation , 21 ( 5 ) : 49 \u2013 53 .","journal-title":"Journal for Quality and Participation"},{"key":"e_1_3_2_13_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.0966-0429.2001.00261.x"},{"key":"e_1_3_2_14_1","volume-title":"Statistical power analysis for the behavioural sciences","author":"Cohen J.","year":"1988","unstructured":"Cohen , J. 1988 . Statistical power analysis for the behavioural sciences , New York : Academic Press ."},{"key":"e_1_3_2_15_1","doi-asserted-by":"publisher","DOI":"10.1177\/001316447403400105"},{"issue":"12","key":"e_1_3_2_16_1","first-page":"31","article-title":"Applying emotional intelligence in the workplace","volume":"51","author":"Cooper R. K.","year":"1997","unstructured":"Cooper , R. K. 1997 . Applying emotional intelligence in the workplace . Training and Development , 51 ( 12 ) : 31 \u2013 38 .","journal-title":"Training and Development"},{"key":"e_1_3_2_17_1","doi-asserted-by":"publisher","DOI":"10.1097\/01974520-200110000-00004"},{"key":"e_1_3_2_18_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1440-1800.2000.00065.x"},{"key":"e_1_3_2_19_1","doi-asserted-by":"publisher","DOI":"10.1097\/00005110-199912000-00007"},{"key":"e_1_3_2_20_1","doi-asserted-by":"publisher","DOI":"10.1177\/089801019901700105"},{"key":"e_1_3_2_21_1","doi-asserted-by":"publisher","DOI":"10.1108\/01437730710835470"},{"key":"e_1_3_2_22_1","doi-asserted-by":"publisher","DOI":"10.1108\/02683940310484017"},{"key":"e_1_3_2_23_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0020-7489(03)00060-9"},{"key":"e_1_3_2_24_1","doi-asserted-by":"publisher","DOI":"10.1097\/00004010-200610000-00001"},{"key":"e_1_3_2_25_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1475-6773.2006.00572.x"},{"key":"e_1_3_2_26_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1440-1800.2004.00198.x"},{"key":"e_1_3_2_27_1","doi-asserted-by":"publisher","DOI":"10.1108\/13620430510615300"},{"key":"e_1_3_2_28_1","doi-asserted-by":"publisher","DOI":"10.1097\/00019514-200410000-00005"},{"key":"e_1_3_2_29_1","doi-asserted-by":"publisher","DOI":"10.1177\/089801010101900102"},{"key":"e_1_3_2_30_1","doi-asserted-by":"publisher","DOI":"10.1097\/00004010-200407000-00011"},{"key":"e_1_3_2_31_1","volume-title":"Working with emotional intelligence","author":"Goleman D.","year":"1998","unstructured":"Goleman , D. 1998 . Working with emotional intelligence , London : Bloomsbury ."},{"key":"e_1_3_2_32_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1745-7599.2004.tb00451.x"},{"key":"e_1_3_2_33_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2648.1998.t01-1-00577.x"},{"key":"e_1_3_2_34_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1440-1800.2001.00097.x"},{"key":"e_1_3_2_35_1","doi-asserted-by":"publisher","DOI":"10.1108\/02683940410537972"},{"key":"e_1_3_2_36_1","doi-asserted-by":"publisher","DOI":"10.1177\/089801019201000403"},{"key":"e_1_3_2_37_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2850.2007.01243.x"},{"key":"e_1_3_2_38_1","doi-asserted-by":"publisher","DOI":"10.1097\/00004010-199810000-00004"},{"key":"e_1_3_2_39_1","doi-asserted-by":"publisher","DOI":"10.1080\/00218499.1995.12466493"},{"issue":"1","key":"e_1_3_2_40_1","first-page":"59","article-title":"The emotional side of leadership: The nurse manager's challenge","volume":"14","author":"Kerfoot K.","year":"1996","unstructured":"Kerfoot , K. 1996 . The emotional side of leadership: The nurse manager's challenge . Nursing Economics , 14 ( 1 ) : 59 \u2013 62 .","journal-title":"Nursing Economics"},{"key":"e_1_3_2_41_1","doi-asserted-by":"publisher","DOI":"10.1108\/08876040510625945"},{"key":"e_1_3_2_42_1","doi-asserted-by":"publisher","DOI":"10.1108\/01437730610666028"},{"key":"e_1_3_2_43_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2648.2007.04509.x"},{"key":"e_1_3_2_44_1","doi-asserted-by":"publisher","DOI":"10.2307\/41166353"},{"key":"e_1_3_2_45_1","doi-asserted-by":"publisher","DOI":"10.1097\/01.HMR.0000267789.17309.18"},{"key":"e_1_3_2_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.profnurs.2006.12.004"},{"issue":"6","key":"e_1_3_2_47_1","first-page":"46","article-title":"Important nurse caring behaviors perceived by patients with cancer","volume":"11","author":"Larson P.","year":"1984","unstructured":"Larson , P. 1984 . Important nurse caring behaviors perceived by patients with cancer . Oncology Nursing Forum , 11 ( 6 ) : 46 \u2013 50 .","journal-title":"Oncology Nursing Forum"},{"key":"e_1_3_2_48_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijnurstu.2004.09.018"},{"key":"e_1_3_2_49_1","volume-title":"Psychological capital","author":"Luthans F.","year":"2007","unstructured":"Luthans , F. , Youssef , C. M. and Avolio , B. J. 2007 . Psychological capital , UK : Oxford University Press ."},{"key":"e_1_3_2_50_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2648.1996.tb01031.x"},{"key":"e_1_3_2_51_1","first-page":"320","volume-title":"The handbook of emotional intelligence theory, development, assessment, and application at home, school, and in the workplace","author":"Mayer J.","year":"2000","unstructured":"Mayer , J. , Caruso , D. and Salovey , P. 2000 . \u201c Selecting a measure of emotional intelligence: The case for ability scales \u201d . In The handbook of emotional intelligence theory, development, assessment, and application at home, school, and in the workplace , Edited by: Bar-On , R. and Parker , J. 320 \u2013 342 . San Francisco : Jossey-Bass ."},{"key":"e_1_3_2_52_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2702.2000.00424.x"},{"key":"e_1_3_2_53_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2648.2004.03069.x"},{"key":"e_1_3_2_54_1","doi-asserted-by":"publisher","DOI":"10.1097\/01261775-200607000-00012"},{"key":"e_1_3_2_55_1","doi-asserted-by":"publisher","DOI":"10.1108\/eb028956"},{"key":"e_1_3_2_56_1","doi-asserted-by":"publisher","DOI":"10.1097\/00004010-200701000-00002"},{"key":"e_1_3_2_57_1","doi-asserted-by":"publisher","DOI":"10.17575\/rpsicol.v19i1\/2.401"},{"key":"e_1_3_2_58_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-8691.2007.00435.x"},{"issue":"2","key":"e_1_3_2_59_1","first-page":"30","article-title":"Noncaring and caring in the clinical setting: Patients' descriptions","volume":"8","author":"Riemen D. J.","year":"1986","unstructured":"Riemen , D. J. 1986 . Noncaring and caring in the clinical setting: Patients' descriptions . Topics in Nursing , 8 ( 2 ) : 30 \u2013 36 .","journal-title":"Topics in Nursing"},{"key":"e_1_3_2_60_1","doi-asserted-by":"publisher","DOI":"10.1002\/job.429"},{"key":"e_1_3_2_61_1","doi-asserted-by":"publisher","DOI":"10.1097\/00019514-200407000-00005"},{"key":"e_1_3_2_62_1","doi-asserted-by":"publisher","DOI":"10.2753\/MTP1069-6679140202"},{"key":"e_1_3_2_63_1","doi-asserted-by":"publisher","DOI":"10.2190\/DUGG-P24E-52WK-6CDG"},{"issue":"2","key":"e_1_3_2_64_1","first-page":"55","article-title":"Role of emotional intelligence in organisational learning: An empirical study","volume":"29","author":"Singh K. S.","year":"2007","unstructured":"Singh , K. S. 2007 . Role of emotional intelligence in organisational learning: An empirical study . Singapore Management Review , 29 ( 2 ) : 55 \u2013 74 .","journal-title":"Singapore Management Review"},{"key":"e_1_3_2_65_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1369-6513.1998.00004.x"},{"key":"e_1_3_2_66_1","doi-asserted-by":"publisher","DOI":"10.1002\/smi.979"},{"key":"e_1_3_2_67_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1475-6773.2005.00473.x"},{"key":"e_1_3_2_68_1","doi-asserted-by":"publisher","DOI":"10.1177\/0146167204272860"},{"key":"e_1_3_2_69_1","doi-asserted-by":"publisher","DOI":"10.1108\/02683940410526082"},{"key":"e_1_3_2_70_1","doi-asserted-by":"publisher","DOI":"10.1108\/09564239310041661"},{"key":"e_1_3_2_71_1","doi-asserted-by":"publisher","DOI":"10.1097\/00006247-200310000-00010"},{"key":"e_1_3_2_72_1","doi-asserted-by":"publisher","DOI":"10.1097\/00006247-199309000-00008"},{"key":"e_1_3_2_73_1","doi-asserted-by":"publisher","DOI":"10.1097\/00005650-198804000-00008"},{"key":"e_1_3_2_74_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1447-0349.2007.00456.x"},{"key":"e_1_3_2_75_1","doi-asserted-by":"publisher","DOI":"10.1097\/00004010-200307000-00002"},{"key":"e_1_3_2_76_1","doi-asserted-by":"publisher","DOI":"10.1097\/00001786-199706000-00007"},{"issue":"4","key":"e_1_3_2_77_1","first-page":"99","article-title":"Relationship between nurse caring and patient satisfaction","volume":"7","author":"Wolf Z. R.","year":"1998","unstructured":"Wolf , Z. R. , Colahan , M. , Costello , A. , Warwick , F. , Ambrose , M. S. and Giardino , E. R. 1998 . Relationship between nurse caring and patient satisfaction . Medical Surgery Nursing , 7 ( 4 ) : 99 \u2013 106 .","journal-title":"Medical Surgery Nursing"},{"key":"e_1_3_2_78_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1547-5069.1994.tb00927.x"},{"key":"e_1_3_2_79_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1048-9843(02)00099-1"},{"key":"e_1_3_2_80_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.orgdyn.2004.09.002"}],"container-title":["The Service Industries Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/02642060802621486","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T16:41:19Z","timestamp":1768927279000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/02642060802621486"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,3,24]]},"references-count":79,"journal-issue":{"issue":"9","published-print":{"date-parts":[[2010,8]]}},"alternative-id":["10.1080\/02642060802621486"],"URL":"https:\/\/doi.org\/10.1080\/02642060802621486","relation":{},"ISSN":["0264-2069","1743-9507"],"issn-type":[{"value":"0264-2069","type":"print"},{"value":"1743-9507","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,3,24]]}}}