{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T15:24:03Z","timestamp":1770996243839,"version":"3.50.1"},"reference-count":40,"publisher":"Springer Science and Business Media LLC","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Tertiary Education and Management"],"published-print":{"date-parts":[[2010,6]]},"DOI":"10.1080\/13583881003775401","type":"journal-article","created":{"date-parts":[[2010,5,5]],"date-time":"2010-05-05T10:00:08Z","timestamp":1273053608000},"page":"145-158","source":"Crossref","is-referenced-by-count":24,"title":["On Performance in Higher Education: Towards performance governance"],"prefix":"10.1007","volume":"16","author":[{"given":"Cl\u00e1udia S.","family":"Sarrico","sequence":"first","affiliation":[]}],"member":"297","reference":[{"key":"CIT0001","doi-asserted-by":"crossref","DOI":"10.1007\/978-94-010-0072-7","volume-title":"The higher education managerial revolution","author":"Amaral A.","year":"2003"},{"key":"CIT0002","volume-title":"Improving higher education: Total quality care","author":"Barnett R.","year":"1992"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1023\/A:1004181331049"},{"key":"CIT0004","volume-title":"Managing performance: International comparisons","author":"Bouckaert G.","year":"2008"},{"key":"CIT0005","volume-title":"Improving service performance: A study of step\u2010change versus continuous improvement","author":"Brignall S. T. J.","year":"1999"},{"key":"CIT0006","volume-title":"The use of performance indicators in higher education: The challenge of the quality movement","author":"Cave M.","year":"1997","edition":"3"},{"key":"CIT0007","volume-title":"The use of performance indicators in higher education: A critical analysis of developing practice","author":"Cave M.","year":"1988"},{"key":"CIT0008","doi-asserted-by":"crossref","DOI":"10.1525\/9780520340725","volume-title":"The higher education system: Academic organisation in cross\u2010national perspectives","author":"Clark B. R.","year":"1983"},{"key":"CIT0009","volume-title":"Creating entrepreneurial universities: Organizational pathways of transformation","author":"Clark B. R.","year":"1998"},{"key":"CIT0010","first-page":"131","volume":"69","author":"Eccles R. G.","year":"1991","journal-title":"Harvard Business Review"},{"key":"CIT0011","volume-title":"The EFQM excellence model: Public and voluntary sector version","year":"2003"},{"key":"CIT0012","volume-title":"Performance measurement in service businesses","author":"Fitzgerald L.","year":"1991"},{"key":"CIT0013","volume-title":"Service management: Operations, strategy and information technology","author":"Fitzsimmons J. A.","year":"2000","edition":"3"},{"key":"CIT0014","doi-asserted-by":"publisher","DOI":"10.1108\/09564230510614013"},{"key":"CIT0015","volume-title":"Service management and marketing: A customer relationship management approach","author":"Gr\u00f6nroos C.","year":"2000","edition":"2"},{"key":"CIT0016","first-page":"238","volume-title":"Public services management","author":"Holloway J.","year":"1999"},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-9299.1991.tb00779.x"},{"key":"CIT0018","volume-title":"Service operations management","author":"Johnston R.","year":"2005","edition":"2"},{"key":"CIT0019","first-page":"71","volume":"70","author":"Kaplan R. S.","year":"1992","journal-title":"Harvard Business Review"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1023\/A:1027381906977"},{"key":"CIT0021","volume-title":"Honoring the trust: Quality and cost containment in higher education","author":"Massy W. F.","year":"2003"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1080\/14719031003616479"},{"key":"CIT0023","volume-title":"\u00c9tica, democracia e estado: Para uma nova cultura da administra\u00e7\u00e3o p\u00fablica [Ethics, democracy and state: For a new culture of public administration]","author":"Moreira J. M.","year":"2002"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.2307\/1502961"},{"key":"CIT0026","volume-title":"Balanced scorecard step\u2010by\u2010step for government and nonprofit agencies","author":"Niven P. R.","year":"2003"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1080\/14719030600853022"},{"key":"CIT0028","doi-asserted-by":"publisher","DOI":"10.1080\/14719030903495232"},{"key":"CIT0029","first-page":"1","volume-title":"The essential public manager","author":"Pollitt C.","year":"2003"},{"key":"CIT0030","volume-title":"Enhancement\u2010led institutional review handbook","year":"2008"},{"key":"CIT0032","volume-title":"Understanding governance","author":"Rhodes R. A. W.","year":"1997"},{"key":"CIT0033","volume-title":"Performance measurement in UK universities: Bringing in the stakeholders\u2019 perspectives using data envelopment analysis","author":"Sarrico C. S.","year":"1998"},{"key":"CIT0034","first-page":"789","volume":"51","author":"Sarrico C. S.","year":"2000","journal-title":"Journal of the Operational Research Society"},{"key":"CIT0035","doi-asserted-by":"publisher","DOI":"10.1111\/1468-2273.00215"},{"key":"CIT0036","volume-title":"Managing successful universities","author":"Shattock M.","year":"2003"},{"key":"CIT0037","volume-title":"Managing good governance in higher education","author":"Shattock M.","year":"2006"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.1177\/095207679901400302"},{"key":"CIT0039","volume-title":"Quality enhancement and assurance: A changing picture?","year":"2008"},{"key":"CIT0040","doi-asserted-by":"publisher","DOI":"10.1016\/S0952-8733(96)00029-3"},{"key":"CIT0041","volume-title":"The measures of success: Developing a balanced scorecard to measure performance","year":"1998"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1108\/09684889410071078"}],"container-title":["Tertiary Education and Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/13583881003775401","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,10,27]],"date-time":"2021-10-27T04:36:58Z","timestamp":1635309418000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/13583881003775401"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,6]]},"references-count":40,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2010,6]]}},"alternative-id":["10.1080\/13583881003775401"],"URL":"https:\/\/doi.org\/10.1080\/13583881003775401","relation":{},"ISSN":["1358-3883","1573-1936"],"issn-type":[{"value":"1358-3883","type":"print"},{"value":"1573-1936","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,6]]}}}