{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,21]],"date-time":"2026-03-21T04:09:12Z","timestamp":1774066152827,"version":"3.50.1"},"reference-count":89,"publisher":"Informa UK Limited","issue":"11-12","license":[{"start":{"date-parts":[[2023,3,29]],"date-time":"2023-03-29T00:00:00Z","timestamp":1680048000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Total Quality Management &amp; Business Excellence"],"published-print":{"date-parts":[[2023,8,18]]},"DOI":"10.1080\/14783363.2023.2191844","type":"journal-article","created":{"date-parts":[[2023,3,29]],"date-time":"2023-03-29T11:19:51Z","timestamp":1680088791000},"page":"1598-1628","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":22,"title":["Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability"],"prefix":"10.1080","volume":"34","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9460-7553","authenticated-orcid":false,"given":"Andr\u00e9 M.","family":"Carvalho","sequence":"first","affiliation":[{"name":"Engineering Design and Advanced Manufacturing, MIT Portugal Program, Guimar\u00e3es, Portugal"},{"name":"Department of Production and Systems Engineering, University of Minho, Braga, Portugal"},{"name":"Sociotechnical Systems Research Center, Massachusetts Institute of Technology, Cambridge, MA, USA"},{"name":"NOVA University of Lisbon, Lisboa, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0879-1084","authenticated-orcid":false,"given":"Paulo","family":"Sampaio","sequence":"additional","affiliation":[{"name":"Department of Production and Systems Engineering, University of Minho, Braga, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1124-1312","authenticated-orcid":false,"given":"Eric","family":"Rebentisch","sequence":"additional","affiliation":[{"name":"Sociotechnical Systems Research Center, Massachusetts Institute of Technology, Cambridge, MA, USA"}]},{"given":"Hugh","family":"McManus","sequence":"additional","affiliation":[{"name":"Department of Mechanical and Industrial Engineering, Northeastern University, Boston, MA, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7223-1532","authenticated-orcid":false,"given":"Jo\u00e3o \u00c1lvaro","family":"Carvalho","sequence":"additional","affiliation":[{"name":"Department of Information Systems, University of Minho, Guimar\u00e3es, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4465-4597","authenticated-orcid":false,"given":"Pedro","family":"Saraiva","sequence":"additional","affiliation":[{"name":"NOVA University of Lisbon, Lisboa, Portugal"},{"name":"Chemical Engineering Department, University of Coimbra, Coimbra, Portugal"}]}],"member":"301","published-online":{"date-parts":[[2023,3,29]]},"reference":[{"key":"CIT0001","doi-asserted-by":"publisher","DOI":"10.1108\/17542730810898412"},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1080\/10686967.2003.11919052"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1080\/14697017.2011.568949"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1016\/j.rcim.2004.05.008"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.2307\/258317"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.1145\/1541880.1541883"},{"key":"CIT0007","doi-asserted-by":"publisher","DOI":"10.2307\/30040711"},{"issue":"8","key":"CIT0008","first-page":"28","volume":"46","author":"Bertels T.","year":"2013","journal-title":"Quality Progress"},{"key":"CIT0009","doi-asserted-by":"publisher","DOI":"10.1080\/13675560802395160"},{"key":"CIT0010","volume-title":"Industry 5.0 - towards a sustainable, human-centric and resilient European industry","author":"Breque M.","year":"2021"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2012.704264"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1097\/JFN.0000000000000049"},{"key":"CIT0013","unstructured":"Carroll, J. M., Dawson, L. L. & Swatman, P. A. (1998). Using case studies to build theory: Structure and rigour. Proceedings of 9th Australasian Conference on Information Systems."},{"key":"CIT0014","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000374"},{"key":"CIT0015","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2017.1374833"},{"key":"CIT0016","doi-asserted-by":"publisher","DOI":"10.1108\/IJQRM-07-2020-0248"},{"key":"CIT0017","unstructured":"Carvalho, A. M., Sampaio, P., Rebentisch, E. & Oehmen, J. (2020). Technology and quality management: A review of concepts and opportunities in the digital transformation. International Conference on Quality Engineering and Management, Braga, Portugal."},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1016\/j.promfg.2017.09.109"},{"key":"CIT0019","doi-asserted-by":"publisher","DOI":"10.1080\/0958519032000157320"},{"key":"CIT0020","volume-title":"Relationships between leader characteristics, planned change and organizational culture in a dynamic manufacturing environment","author":"Chodkowski M.","year":"1999"},{"issue":"3","key":"CIT0021","first-page":"8","volume":"57","author":"Conforto E. C.","year":"2016","journal-title":"MIT Sloan Management Review"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1002\/pmj.21410"},{"key":"CIT0023","doi-asserted-by":"publisher","DOI":"10.1108\/17566690910945840"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.1108\/17511340710819606"},{"key":"CIT0025","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2003.10.023"},{"key":"CIT0026","volume-title":"Corporate cultures: The rites and rituals of organizational life","author":"Deal T.","year":"1982"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1016\/j.jss.2016.06.013"},{"key":"CIT0028","doi-asserted-by":"publisher","DOI":"10.1016\/S0148-2963(98)00058-7"},{"key":"CIT0029","doi-asserted-by":"publisher","DOI":"10.2307\/41166447"},{"key":"CIT0030","doi-asserted-by":"publisher","DOI":"10.1016\/j.lrp.2009.07.006"},{"key":"CIT0031","author":"European Commission","year":"2012","journal-title":"Small and medium-sized enterprises (SMEs)"},{"key":"CIT0032","unstructured":"European Foundation for Quality Management. (2018). What is excellence? http:\/\/www.efqm.org\/efqm-model\/what-is-excellence"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.1080\/14783360903553115"},{"key":"CIT0034","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2018.1486544"},{"key":"CIT0035","doi-asserted-by":"publisher","DOI":"10.2307\/3556628"},{"key":"CIT0036","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.70.4.037"},{"key":"CIT0037","volume-title":"Operational excellence\u202f: Innovative Ans\u00e4tze und best practices in der produzierenden Industrie","author":"Gleich R.","year":"2008"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.1108\/13598541211246594"},{"key":"CIT0039","doi-asserted-by":"publisher","DOI":"10.1016\/S0925-5273(98)00222-9"},{"key":"CIT0040","doi-asserted-by":"publisher","DOI":"10.1080\/14783360600750485"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1108\/09544780410532936"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1509\/jmkr.37.4.449.18786"},{"key":"CIT0043","doi-asserted-by":"publisher","DOI":"10.1016\/j.procir.2014.01.062"},{"key":"CIT0044","doi-asserted-by":"publisher","DOI":"10.1016\/0024-6301(92)90307-N"},{"key":"CIT0045","doi-asserted-by":"publisher","DOI":"10.1080\/0954412988325"},{"key":"CIT0046","doi-asserted-by":"publisher","DOI":"10.1002\/9781118890622"},{"key":"CIT0047","unstructured":"Lee, G., Delone, W. H. & Espinosa, J. A. (2010). The main and interaction effects of process rigor, process standardization, and process agility on system performance in distributed is development: An ambidexterity perspective. ICIS 2010 Proceedings - Thirty First International Conference on Information Systems."},{"key":"CIT0048","doi-asserted-by":"publisher","DOI":"10.1080\/14767330701234002"},{"key":"CIT0049","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2004.11.013"},{"key":"CIT0050","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2014.07.012"},{"key":"CIT0051","first-page":"1","author":"Longhurst R.","year":"2010","journal-title":"Journal of Chemical Information and Modeling"},{"key":"CIT0052","doi-asserted-by":"publisher","DOI":"10.2478\/nybj-2014-0013"},{"key":"CIT0053","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2011.631336"},{"key":"CIT0054","doi-asserted-by":"publisher","DOI":"10.1080\/09537287.2018.1451004"},{"key":"CIT0055","doi-asserted-by":"publisher","DOI":"10.1108\/02656711111172531"},{"key":"CIT0056","doi-asserted-by":"publisher","DOI":"10.1057\/jibs.1992.23"},{"key":"CIT0057","doi-asserted-by":"publisher","DOI":"10.1108\/03090569810197390"},{"key":"CIT0058","author":"Moriarty J.","year":"2011","journal-title":"Qualitative methods overview"},{"key":"CIT0059","doi-asserted-by":"publisher","DOI":"10.1080\/09537280500223921"},{"key":"CIT0060","volume-title":"Search of excellence: Lessons from America\u2019s best-run companies","author":"Peters T. J.","year":"1982"},{"key":"CIT0061","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2013.06.040"},{"key":"CIT0062","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2001.926577"},{"key":"CIT0063","unstructured":"Quinn, R. E. & McGrath, M. (1985). The transformation of organizational culture: A competing values perspective. Organizational Culture."},{"key":"CIT0064","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.14.5.558.16769"},{"key":"CIT0065","doi-asserted-by":"publisher","DOI":"10.1108\/02621710110410851"},{"key":"CIT0066","doi-asserted-by":"publisher","DOI":"10.18844\/prosoc.v4i10.3084"},{"key":"CIT0067","doi-asserted-by":"publisher","DOI":"10.33844\/ijol.2017.60454"},{"key":"CIT0068","first-page":"457","volume-title":"Strategica: Challenging the status quo in management and economics","author":"Saha N.","year":"2018"},{"key":"CIT0069","doi-asserted-by":"publisher","DOI":"10.1108\/TQM-12-2016-0109"},{"issue":"2","key":"CIT0070","first-page":"3","volume":"25","author":"Schein E. H.","year":"1984","journal-title":"Sloan Management Review"},{"key":"CIT0071","doi-asserted-by":"publisher","DOI":"10.1111\/j.1741-6248.1995.00221.x"},{"key":"CIT0072","unstructured":"Shingo Institute. (2016). Assessment criteria."},{"key":"CIT0073","doi-asserted-by":"publisher","DOI":"10.17645\/pag.v6i1.1183"},{"key":"CIT0074","doi-asserted-by":"publisher","DOI":"10.1080\/21693277.2019.1581674"},{"key":"CIT0075","unstructured":"Spayd, M. K. (2014). State of agile - barriers to further agile adoption."},{"key":"CIT0076","first-page":"59","volume-title":"Conducting online surveys","author":"Sue V.","year":"2011"},{"key":"CIT0077","doi-asserted-by":"publisher","DOI":"10.1108\/14637150010353911"},{"key":"CIT0078","doi-asserted-by":"publisher","DOI":"10.1108\/01443570110358495"},{"key":"CIT0079","doi-asserted-by":"publisher","DOI":"10.1108\/01443570710835633"},{"key":"CIT0080","doi-asserted-by":"publisher","DOI":"10.1109\/ISRE.1999.777980"},{"key":"CIT0081","doi-asserted-by":"publisher","DOI":"10.1109\/MC.2010.126"},{"key":"CIT0082","doi-asserted-by":"publisher","DOI":"10.1080\/00207540903354419"},{"key":"CIT0083","doi-asserted-by":"publisher","DOI":"10.1108\/02635579810219336"},{"key":"CIT0084","doi-asserted-by":"publisher","DOI":"10.5539\/ijbm.v11n4p121"},{"key":"CIT0085","unstructured":"Warne, J. L. (1987). Developing a quality orientation (pp. 11\u201313). Target."},{"key":"CIT0086","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-6486.2010.00979.x"},{"key":"CIT0087","volume-title":"Case study reserach: Design and methods","author":"Yin R. K.","year":"2003","edition":"3"},{"key":"CIT0088","first-page":"131","volume":"2","author":"Yu C. H.","year":"1977","journal-title":"Methods"},{"key":"CIT0089","doi-asserted-by":"publisher","DOI":"10.1108\/01443570010314818"}],"container-title":["Total Quality Management &amp; Business Excellence"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/14783363.2023.2191844","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,6,24]],"date-time":"2023-06-24T21:20:23Z","timestamp":1687641623000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/14783363.2023.2191844"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,3,29]]},"references-count":89,"journal-issue":{"issue":"11-12","published-print":{"date-parts":[[2023,8,18]]}},"alternative-id":["10.1080\/14783363.2023.2191844"],"URL":"https:\/\/doi.org\/10.1080\/14783363.2023.2191844","relation":{},"ISSN":["1478-3363","1478-3371"],"issn-type":[{"value":"1478-3363","type":"print"},{"value":"1478-3371","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,3,29]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ctqm20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=ctqm20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2023-03-29","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}