{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,21]],"date-time":"2026-04-21T02:42:32Z","timestamp":1776739352063,"version":"3.51.2"},"reference-count":82,"publisher":"Informa UK Limited","issue":"2","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Journal of Hospitality Marketing & Management"],"published-print":{"date-parts":[[2018,2,17]]},"DOI":"10.1080\/19368623.2017.1337540","type":"journal-article","created":{"date-parts":[[2017,8,1]],"date-time":"2017-08-01T11:06:04Z","timestamp":1501585564000},"page":"127-150","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":59,"title":["Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews"],"prefix":"10.1080","volume":"27","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5753-2188","authenticated-orcid":false,"given":"Teresa","family":"Fernandes","sequence":"first","affiliation":[{"name":"Faculty of Economics, University of Porto, Porto, Portugal"}]},{"given":"Filipa","family":"Fernandes","sequence":"additional","affiliation":[{"name":"Faculty of Economics, University of Porto, Porto, Portugal"}]}],"member":"301","published-online":{"date-parts":[[2017,8]]},"reference":[{"key":"CIT0001","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-28231-2_27"},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.15556\/IJSIM.01.03.002"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-14343-9_5"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1080\/15256480.2014.925722"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2015.983631"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.1177\/0047287509355324"},{"key":"CIT0007","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2013.750971"},{"key":"CIT0008","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2008.01.005"},{"key":"CIT0009"},{"issue":"1","key":"CIT0010","first-page":"37","volume":"10","author":"Carballo-Cruz F.","year":"2014","journal-title":"Tourism and Management Studies"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1509\/jmkr.43.3.345"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1080\/19368620903235"},{"key":"CIT0013","volume-title":"Theoretical developments in marketing","author":"Day R.","year":"1980"},{"key":"CIT0014","volume-title":"Consumer and industrial buying behaviour","author":"Day R.","year":"1977"},{"key":"CIT0015","doi-asserted-by":"publisher","DOI":"10.1080\/10941660500135969"},{"key":"CIT0016","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-7091-1142-0_39"},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.1080\/19368620903024959"},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1108\/17579881211248817"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2015.05.007"},{"key":"CIT0021","doi-asserted-by":"publisher","DOI":"10.1177\/0047287513481274"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1080\/10507050801978240"},{"key":"CIT0023","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-211-77280-5_4"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.1177\/1096348007299923"},{"key":"CIT0025","doi-asserted-by":"publisher","DOI":"10.1002\/dir.10073"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1108\/09596110310482209"},{"key":"CIT0027","volume-title":"Exit, voice and loyalty: Response to decline in firms, organizations and states","author":"Hirschman A.","year":"1970"},{"key":"CIT0028","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2010.508002"},{"key":"CIT0029","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2013.751276"},{"key":"CIT0030","doi-asserted-by":"publisher","DOI":"10.1177\/1096348010388663"},{"issue":"3","key":"CIT0031","first-page":"4","volume":"57","author":"Jacoby J.","year":"1981","journal-title":"Journal of Retailing"},{"key":"CIT0032","doi-asserted-by":"publisher","DOI":"10.1080\/10507050801978265"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.1177\/1096348002026002002"},{"key":"CIT0034","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2013.751237"},{"key":"CIT0035","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2009.09.003"},{"key":"CIT0036","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2014.05.004"},{"key":"CIT0037","doi-asserted-by":"publisher","DOI":"10.1080\/10548400903539773"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2014.896762"},{"key":"CIT0039","doi-asserted-by":"publisher","DOI":"10.1108\/09596111011066635"},{"key":"CIT0040","doi-asserted-by":"publisher","DOI":"10.1086\/209256"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.119.2.179"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1300\/J073v14n01_05"},{"key":"CIT0043","doi-asserted-by":"publisher","DOI":"10.1300\/J073v20n01_06"},{"key":"CIT0044","doi-asserted-by":"publisher","DOI":"10.1300\/J073v17n02_13"},{"key":"CIT0045","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2011.611739"},{"key":"CIT0046","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2013.750919"},{"key":"CIT0047","doi-asserted-by":"publisher","DOI":"10.1177\/1938965512464513"},{"issue":"1","key":"CIT0048","first-page":"59","volume":"10","author":"Limberger P.","year":"2014","journal-title":"Tourism & Management Studies"},{"key":"CIT0049"},{"key":"CIT0050","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2007.05.011"},{"key":"CIT0051","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2011.08.003"},{"key":"CIT0052","doi-asserted-by":"publisher","DOI":"10.1177\/1094670503257043"},{"key":"CIT0053","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-7091-0503-0_40"},{"key":"CIT0054","doi-asserted-by":"publisher","DOI":"10.1086\/678904"},{"key":"CIT0055","doi-asserted-by":"publisher","DOI":"10.1108\/03090560710821224"},{"key":"CIT0056","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2010.508007"},{"key":"CIT0057","doi-asserted-by":"publisher","DOI":"10.2307\/3172601"},{"key":"CIT0058","volume-title":"Global online travel overview","author":"Phocuswright","year":"2014","edition":"3"},{"key":"CIT0059","doi-asserted-by":"publisher","DOI":"10.1108\/EJM-07-2012-0400"},{"key":"CIT0060","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2011.645187"},{"key":"CIT0061","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2011.08.006"},{"key":"CIT0062"},{"key":"CIT0063","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2014.933154"},{"key":"CIT0064","doi-asserted-by":"publisher","DOI":"10.1002\/dir.20090"},{"key":"CIT0065","doi-asserted-by":"publisher","DOI":"10.2307\/1251688"},{"key":"CIT0066","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000000621"},{"key":"CIT0067","doi-asserted-by":"publisher","DOI":"10.1177\/1096348014538052"},{"key":"CIT0068","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2010.508010"},{"key":"CIT0069","doi-asserted-by":"publisher","DOI":"10.1177\/1096348006297292"},{"key":"CIT0070","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2010.508009"},{"key":"CIT0071","doi-asserted-by":"publisher","DOI":"10.1080\/10941660500309697"},{"key":"CIT0072","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2014.07.002"},{"key":"CIT0075","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2013.01.043"},{"key":"CIT0076","doi-asserted-by":"publisher","DOI":"10.1177\/1938965512449317"},{"key":"CIT0077","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2009.02.016"},{"key":"CIT0078"},{"key":"CIT0079","doi-asserted-by":"publisher","DOI":"10.1108\/IJCHM-06-2015-0290"},{"key":"CIT0080","doi-asserted-by":"publisher","DOI":"10.1016\/ijhm.2008.06.11"},{"key":"CIT0081","doi-asserted-by":"publisher","DOI":"10.3727\/109830508788403114"},{"key":"CIT0082","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-211-93971-0_4"},{"key":"CIT0083","doi-asserted-by":"publisher","DOI":"10.3727\/109830510X12887971002701"},{"key":"CIT0084","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2010.05.002"},{"key":"CIT0085","doi-asserted-by":"publisher","DOI":"10.1080\/19368620903170240"}],"container-title":["Journal of Hospitality Marketing & Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/19368623.2017.1337540","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,2,6]],"date-time":"2018-02-06T11:16:53Z","timestamp":1517915813000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/19368623.2017.1337540"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,8]]},"references-count":82,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2017,8]]},"published-print":{"date-parts":[[2018,2,17]]}},"alternative-id":["10.1080\/19368623.2017.1337540"],"URL":"https:\/\/doi.org\/10.1080\/19368623.2017.1337540","relation":{},"ISSN":["1936-8623","1936-8631"],"issn-type":[{"value":"1936-8623","type":"print"},{"value":"1936-8631","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,8]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=whmm20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=whmm20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"}]}}