{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,16]],"date-time":"2026-02-16T17:15:31Z","timestamp":1771262131871,"version":"3.50.1"},"reference-count":108,"publisher":"Oxford University Press (OUP)","issue":"5","license":[{"start":{"date-parts":[[2024,5,31]],"date-time":"2024-05-31T00:00:00Z","timestamp":1717113600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/academic.oup.com\/pages\/standard-publication-reuse-rights"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024,8,15]]},"abstract":"<jats:title>Abstract<\/jats:title>\n               <jats:p>The application and use cases for conversational agents (CAs) are versatile. Smart speakers such as Alexa and Google Home are used in smart home environments, digital agents are integrated into car systems and chatbots are increasingly used in customer service processes. However, human\u2013computer interaction researchers identify and investigate a wide-ranging variety of aspects impeding the usage of CAs by end-users. In general, impediments differ depending on use case contexts, user group characteristics and the CA\u2019s technological infrastructure. Hence, it is difficult and often ambiguous for designers and developers to generate an appropriate awareness about aspects impeding CA usage. We address this problem, by conducting a systematic review of 65 publications surveying impeding aspects of the usage of CAs.<\/jats:p>","DOI":"10.1093\/iwc\/iwae018","type":"journal-article","created":{"date-parts":[[2024,5,31]],"date-time":"2024-05-31T21:49:54Z","timestamp":1717192194000},"page":"293-312","source":"Crossref","is-referenced-by-count":3,"title":["What I Don\u2019t Like about You?: A Systematic Review of Impeding Aspects for the Usage of Conversational Agents"],"prefix":"10.1093","volume":"36","author":[{"given":"Darius","family":"Hennekeuser","sequence":"first","affiliation":[{"name":"University of Applied Sciences Bonn-Rhein-Sieg , Department of Business Administration, Grantham-Allee 20, 53757 Sankt Augustin, Germany"}]},{"given":"Daryoush","family":"Vaziri","sequence":"additional","affiliation":[{"name":"University of Applied Sciences Bonn-Rhein-Sieg , Department of Business Administration, Grantham-Allee 20, 53757 Sankt Augustin, Germany"}]},{"given":"David","family":"Golchinfar","sequence":"additional","affiliation":[{"name":"University of Applied Sciences Bonn-Rhein-Sieg , Department of Business Administration, Grantham-Allee 20, 53757 Sankt Augustin, Germany"}]},{"given":"Gunnar","family":"Stevens","sequence":"additional","affiliation":[{"name":"University of Siegen , Department of IT-Security, Adolf-Reichwein-Stra\u00dfe 2a, 57076 Siegen, Germany"}]}],"member":"286","published-online":{"date-parts":[[2024,5,31]]},"reference":[{"key":"2024081513411845000_ref1","volume-title":"Proceedings of the 2021 CHI conference on human factors in computing systems","author":"Abdi","year":"2021"},{"key":"2024081513411845000_ref2","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1145\/3234695.3236344","volume-title":"Proceedings of the 20th international ACM SIGACCESS conference on computers and accessibility","author":"Abdolrahmani","year":"2018"},{"key":"2024081513411845000_ref3","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1145\/3368426","article-title":"Blind leading the sighted: drawing design insights from blind users towards more productivity-oriented voice interfaces","volume":"12","author":"Abdolrahmani","year":"2020","journal-title":"ACM Trans. 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