{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,14]],"date-time":"2026-04-14T08:33:10Z","timestamp":1776155590443,"version":"3.50.1"},"reference-count":19,"publisher":"Oxford University Press (OUP)","issue":"6","license":[{"start":{"date-parts":[[2020,5,17]],"date-time":"2020-05-17T00:00:00Z","timestamp":1589673600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/academic.oup.com\/journals\/pages\/open_access\/funder_policies\/chorus\/standard_publication_model"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,6,1]]},"abstract":"<jats:title>Abstract<\/jats:title>\n               <jats:p>The novel coronavirus disease-19 (COVID-19) pandemic has altered our economy, society, and healthcare system. While this crisis has presented the U.S. healthcare delivery system with unprecedented challenges, the pandemic has catalyzed rapid adoption of telehealth, or the entire spectrum of activities used to deliver care at a distance. Using examples reported by U.S. healthcare organizations, including ours, we describe the role that telehealth has played in transforming healthcare delivery during the 3 phases of the U.S. COVID-19 pandemic: (1) stay-at-home outpatient care, (2) initial COVID-19 hospital surge, and (3) postpandemic recovery. Within each of these 3 phases, we examine how people, process, and technology work together to support a successful telehealth transformation. Whether healthcare enterprises are ready or not, the new reality is that virtual care has arrived.<\/jats:p>","DOI":"10.1093\/jamia\/ocaa067","type":"journal-article","created":{"date-parts":[[2020,4,17]],"date-time":"2020-04-17T19:11:19Z","timestamp":1587150679000},"page":"957-962","source":"Crossref","is-referenced-by-count":1325,"title":["Telehealth transformation: COVID-19 and the rise of virtual care"],"prefix":"10.1093","volume":"27","author":[{"given":"Jedrek","family":"Wosik","sequence":"first","affiliation":[{"name":"Division of Cardiology, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"}]},{"given":"Marat","family":"Fudim","sequence":"additional","affiliation":[{"name":"Division of Cardiology, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"}]},{"given":"Blake","family":"Cameron","sequence":"additional","affiliation":[{"name":"Division of Nephrology, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"}]},{"given":"Ziad F","family":"Gellad","sequence":"additional","affiliation":[{"name":"Division of Gastroenterology, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"},{"name":"Center for Health Services Research in Primary Care, Durham VA Medical Center, Durham, North Carolina, USA"}]},{"given":"Alex","family":"Cho","sequence":"additional","affiliation":[{"name":"Division of General Internal Medicine, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"}]},{"given":"Donna","family":"Phinney","sequence":"additional","affiliation":[{"name":"Duke Network Services, Duke University Health System, Durham, North Carolina, USA"}]},{"given":"Simon","family":"Curtis","sequence":"additional","affiliation":[{"name":"Private Diagnostic Clinic, Duke Health Access Center, Durham, North Carolina, USA"}]},{"given":"Matthew","family":"Roman","sequence":"additional","affiliation":[{"name":"Duke Network Services, Duke University Health System, Durham, North Carolina, USA"},{"name":"Duke Health Technology Solutions, Durham, North Carolina, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7251-5842","authenticated-orcid":false,"given":"Eric G","family":"Poon","sequence":"additional","affiliation":[{"name":"Division of General Internal Medicine, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"},{"name":"Duke Network Services, Duke University Health System, Durham, North Carolina, USA"}]},{"given":"Jeffrey","family":"Ferranti","sequence":"additional","affiliation":[{"name":"Duke Network Services, Duke University Health System, Durham, North Carolina, USA"},{"name":"Duke Health Technology Solutions, Durham, North Carolina, USA"},{"name":"Department of Pediatrics, Duke University School of Medicine, Durham, North Carolina, USA"}]},{"given":"Jason N","family":"Katz","sequence":"additional","affiliation":[{"name":"Division of Cardiology, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"}]},{"given":"James","family":"Tcheng","sequence":"additional","affiliation":[{"name":"Division of Cardiology, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA"}]}],"member":"286","published-online":{"date-parts":[[2020,5,17]]},"reference":[{"key":"2020110613073799400_ocaa067-B1","author":"Augenstein","year":"2020"},{"key":"2020110613073799400_ocaa067-B2","author":"Galewitz","year":"2020"},{"key":"2020110613073799400_ocaa067-B3","doi-asserted-by":"crossref","DOI":"10.1056\/NEJMp2003539","article-title":"Virtually perfect? 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