{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,14]],"date-time":"2026-03-14T11:09:31Z","timestamp":1773486571535,"version":"3.50.1"},"reference-count":10,"publisher":"Oxford University Press (OUP)","issue":"4","license":[{"start":{"date-parts":[[2024,1,29]],"date-time":"2024-01-29T00:00:00Z","timestamp":1706486400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/academic.oup.com\/pages\/standard-publication-reuse-rights"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024,4,3]]},"abstract":"Abstract<\/jats:title>\n \n Objectives<\/jats:title>\n Effective communication amongst healthcare workers simultaneously promotes optimal patient outcomes when present and is deleterious to outcomes when absent. The advent of electronic health record (EHR)-embedded secure instantaneous messaging systems has provided a new conduit for provider communication. This manuscript describes the experience of one academic medical center with deployment of one such system (Secure Chat).<\/jats:p>\n <\/jats:sec>\n \n Methods<\/jats:title>\n Data were collected on Secure Chat message volume from June 2017 to April 2023. Significant perideployment events were reviewed chronologically.<\/jats:p>\n <\/jats:sec>\n \n Results<\/jats:title>\n After the first coronavirus disease 2019 lockdown in March 2020, messaging use increased by over 25\u200a000 messages per month, with 1.2 million messages sent monthly by April 2023. Comparative features of current communication modalities in healthcare were summarized, highlighting the many advantages of Secure Chat.<\/jats:p>\n <\/jats:sec>\n \n Conclusions<\/jats:title>\n While EHR-embedded secure instantaneous messaging systems represent a novel and potentially valuable communication medium in healthcare, generally agreed-upon best practices for their implementation are, as of yet, undetermined.<\/jats:p>\n <\/jats:sec>","DOI":"10.1093\/jamia\/ocad253","type":"journal-article","created":{"date-parts":[[2024,1,30]],"date-time":"2024-01-30T05:56:02Z","timestamp":1706594162000},"page":"997-1000","source":"Crossref","is-referenced-by-count":9,"title":["Implementation of an electronic health record-integrated instant messaging system in an academic health system"],"prefix":"10.1093","volume":"31","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5835-0631","authenticated-orcid":false,"given":"Brian","family":"Kwan","sequence":"first","affiliation":[{"name":"Department of Emergency Medicine, University of California San Diego School of Medicine , San Diego, CA, United States"},{"name":"Department of Biomedical Informatics, University of California San Diego Health , San Diego, CA, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"John F","family":"Bell","sequence":"additional","affiliation":[{"name":"Department of Biomedical Informatics, University of California San Diego Health , San Diego, CA, United States"},{"name":"Division of Hospital Medicine, Department of Internal Medicine, University of California San Diego School of Medicine , San Diego, CA, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christopher A","family":"Longhurst","sequence":"additional","affiliation":[{"name":"Department of Biomedical Informatics, University of California San Diego Health , San Diego, CA, United States"},{"name":"Department of Pediatrics, University of California San Diego School of Medicine , San Diego, CA, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3847-3634","authenticated-orcid":false,"given":"Nicole H","family":"Goldhaber","sequence":"additional","affiliation":[{"name":"Department of Biomedical Informatics, University of California San Diego Health , San Diego, CA, United States"},{"name":"Department of Surgery, University of California San Diego School of Medicine , San Diego, CA, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Brian","family":"Clay","sequence":"additional","affiliation":[{"name":"Department of Biomedical Informatics, University of California San Diego Health , San Diego, CA, United States"},{"name":"Division of Hospital Medicine, Department of Internal Medicine, University of California San Diego School of Medicine , San Diego, CA, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"286","published-online":{"date-parts":[[2024,1,29]]},"reference":[{"key":"2024040320015462600_ocad253-B1","first-page":"180","volume-title":"To Err is Human: Building a Safer Health System","author":"Kohn","year":"2000"},{"key":"2024040320015462600_ocad253-B2","year":"2023"},{"issue":"4","key":"2024040320015462600_ocad253-B3","doi-asserted-by":"crossref","first-page":"561","DOI":"10.1016\/j.amjsurg.2005.06.037","article-title":"Alphanumeric paging in an academic hospital setting","volume":"191","author":"Nguyen","year":"2006","journal-title":"Am J Surg"},{"issue":"2","key":"2024040320015462600_ocad253-B4","first-page":"72","article-title":"Improved physician work flow after integrating sign-out notes into the electronic medical 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