{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,18]],"date-time":"2026-02-18T22:52:15Z","timestamp":1771455135240,"version":"3.50.1"},"reference-count":54,"publisher":"Oxford University Press (OUP)","issue":"4","license":[{"start":{"date-parts":[[2020,1,27]],"date-time":"2020-01-27T00:00:00Z","timestamp":1580083200000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"funder":[{"DOI":"10.13039\/100000133","name":"U.S. Agency for Healthcare Research and Quality","doi-asserted-by":"crossref","award":["#1R01HS022894"],"award-info":[{"award-number":["#1R01HS022894"]}],"id":[{"id":"10.13039\/100000133","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,4,1]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:sec><jats:title>Objective<\/jats:title><jats:p>Although patient-peer support technologies have demonstrated effectiveness in a variety of health contexts\u2014including diabetes, weight loss, and cancer\u2014less is known about how hospitalized patients can benefit from this support. We investigated the nature of peer support in the hospital and the impact this support had on patients\u2019 hospital stays.<\/jats:p><\/jats:sec><jats:sec><jats:title>Materials and Methods<\/jats:title><jats:p>We created a technology, resembling an online health community, in which patients could exchange advice about their hospitalization. We deployed it at 1 pediatric hospital and 1 adult hospital. With 30 participants, we conducted bedside interviews, observed how they used the technology during their hospitalization, and completed follow-up phone interviews.<\/jats:p><\/jats:sec><jats:sec><jats:title>Results<\/jats:title><jats:p>Participants shared advice about several topics, including adjusting to the hospital and building relationships with providers. Contrary to concerns that such a system would primarily serve as a place for patients to \u201ccomplain,\u201d sentiment analysis showed that 23 of 36 (64%) of the shared advice reflected positive sentiment. Patients also reported positive impacts to their quality, safety, and hospital experience due to the inpatient peer support community.<\/jats:p><\/jats:sec><jats:sec><jats:title>Discussion<\/jats:title><jats:p>Participants benefited from peer support that transcended diagnoses and individual health conditions. The shared experience of being in the hospital was sufficient to yield valuable and practical peer support. Participants who did not contribute their own advice still experienced benefits from reading their peers\u2019 advice.<\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusions<\/jats:title><jats:p>Our study demonstrated the positive nature of peer advice exchanged, and the benefits of this advice on patients\u2019 hospital stays. Inpatient peer support technologies could be an additional resource for patients to engage in their care.<\/jats:p><\/jats:sec>","DOI":"10.1093\/jamia\/ocz212","type":"journal-article","created":{"date-parts":[[2019,12,4]],"date-time":"2019-12-04T20:14:05Z","timestamp":1575490445000},"page":"549-557","source":"Crossref","is-referenced-by-count":16,"title":["Use and impact of an online community for hospital patients"],"prefix":"10.1093","volume":"27","author":[{"given":"Shefali","family":"Haldar","sequence":"first","affiliation":[{"name":"Division of Biomedical and Health Informatics, University of Washington, Seattle, Washington, USA"}]},{"given":"Sonali R","family":"Mishra","sequence":"additional","affiliation":[{"name":"Information School, University of Washington, Seattle, Washington, USA"}]},{"given":"Yoojung","family":"Kim","sequence":"additional","affiliation":[{"name":"Graduate School of Convergence Science and Technology, Seoul National University, Seoul, South Korea"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4932-7314","authenticated-orcid":false,"given":"Andrea","family":"Hartzler","sequence":"additional","affiliation":[{"name":"Division of Biomedical and Health Informatics, University of Washington, Seattle, Washington, USA"}]},{"given":"Ari H","family":"Pollack","sequence":"additional","affiliation":[{"name":"Division of Nephrology, Seattle Children\u2019s Hospital, Seattle, Washington, USA"}]},{"given":"Wanda","family":"Pratt","sequence":"additional","affiliation":[{"name":"Information School, University of Washington, Seattle, Washington, USA"}]}],"member":"286","published-online":{"date-parts":[[2020,1,27]]},"reference":[{"issue":"4","key":"2020110613105774700_ocz212-B1","doi-asserted-by":"crossref","first-page":"15","DOI":"10.3928\/00989134-20170313-05","article-title":"Nurse, patient, and care partner perceptions of a personalized safety plan screensaver","volume":"43","author":"Duckworth","year":"2017","journal-title":"J Gerontol Nurs"},{"key":"2020110613105774700_ocz212-B2","doi-asserted-by":"crossref","first-page":"2123","DOI":"10.1145\/1753326.1753650","article-title":"Designing patient-centric information displays for hospitals","author":"Wilcox","year":"2010","journal-title":"Proc SIGCHI Conf Hum Factor Comput Syst"},{"key":"2020110613105774700_ocz212-B3","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1093\/jamia\/ocw070","article-title":"Using an inpatient portal to engage families in pediatric hospital care","volume":"24","author":"Kelly","year":"2016","journal-title":"J Am Med Informatics Assoc"},{"key":"2020110613105774700_ocz212-B4","first-page":"370\u20139","article-title":"Implementation of acute care patient portals: recommendations on utility and use from six early adopters","volume":"25","author":"Grossman","year":"2017","journal-title":"J Am Med Informatics Assoc"},{"issue":"1","key":"2020110613105774700_ocz212-B5","doi-asserted-by":"crossref","first-page":"80","DOI":"10.1093\/jamia\/ocv093","article-title":"A web-based, patient-centered toolkit to engage patients and caregivers in the acute care setting: a preliminary evaluation","volume":"23","author":"Dalal","year":"2016","journal-title":"J Am Med Inform Assoc"},{"key":"2020110613105774700_ocz212-B6","doi-asserted-by":"crossref","first-page":"1626\u201333","DOI":"10.1093\/jamia\/ocy125","article-title":"A randomized controlled trial to improve engagement of hospitalized patients with their patient portals","volume":"25","author":"Greysen","year":"2018","journal-title":"J Am Med Informatics Assoc"},{"issue":"3","key":"2020110613105774700_ocz212-B7","doi-asserted-by":"crossref","first-page":"e62.","DOI":"10.2196\/jmir.1728","article-title":"Managing the personal side of health: how patient expertise differs from the expertise of clinicians","volume":"13","author":"Hartzler","year":"2011","journal-title":"J Med Internet Res"},{"issue":"1","key":"2020110613105774700_ocz212-B8","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1016\/j.pec.2013.02.002","article-title":"The experience and impact of chronic disease peer support interventions: a qualitative synthesis","volume":"92","author":"Embuldeniya","year":"2013","journal-title":"Patient Educ Couns"},{"issue":"1","key":"2020110613105774700_ocz212-B9","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1016\/j.pec.2008.07.044","article-title":"Participation in online patient support groups endorses patients\u2019 empowerment","volume":"74","author":"van Uden-Kraan","year":"2009","journal-title":"Patient Educ Couns"},{"issue":"3","key":"2020110613105774700_ocz212-B10","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1002\/pon.837","article-title":"Online interaction. 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