{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,31]],"date-time":"2026-01-31T17:07:55Z","timestamp":1769879275478,"version":"3.49.0"},"reference-count":44,"publisher":"Oxford University Press (OUP)","issue":"4","license":[{"start":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T00:00:00Z","timestamp":1687996800000},"content-version":"vor","delay-in-days":17,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"State University of New York System"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,6,12]]},"abstract":"<jats:title>Abstract<\/jats:title>\n               <jats:p>This study focuses on work-life interrelationships for community health workers (CHWs) during the COVID-19 pandemic. CHWs serve as liaisons between marginalized communities and health and human service organizations to facilitate access to services. Required physical distancing transformed their work from embodied, face-to-face interaction to almost wholly mediated by communication technologies. Interviews were conducted with 52 participants to identify CHWs\u2019 adaptive strategies for communication, consequences of their adaptations for their experience of work and work-life interrelationships, and their communicative management of negative unintended consequences. Communicative practices that were emergent from participant accounts are examined through the lenses of four mutually informing research frameworks: the impact of technologically mediated remote work on work-life interrelationships, technological capital and differentiated digital inequalities, the text work\/body work continuum, and gendered emotional work. Implications for the future of community-based care workers and for other workers with respect to communication, technology, and managing work-life boundaries are examined.<\/jats:p>","DOI":"10.1093\/jcmc\/zmad009","type":"journal-article","created":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T14:08:27Z","timestamp":1688047707000},"source":"Crossref","is-referenced-by-count":4,"title":["Community health workers and the communicative transformation of work-life interrelationships during the COVID-19 pandemic"],"prefix":"10.1093","volume":"28","author":[{"given":"Annis G","family":"Golden","sequence":"first","affiliation":[{"name":"Department of Communication, University at Albany, State University of New York , Albany, NY 12222, USA"}]},{"given":"Jane","family":"Jorgenson","sequence":"additional","affiliation":[{"name":"Department of Communication, University of South Florida , Tampa, FL 33620, USA"}]},{"given":"Amy","family":"Williams","sequence":"additional","affiliation":[{"name":"Department of Communication, University at Albany, State University of New York , Albany, NY 12222, USA"}]}],"member":"286","published-online":{"date-parts":[[2023,6,29]]},"reference":[{"key":"2023062914013481500_zmad009-B1","author":"American Public Health Association","year":"2021"},{"key":"2023062914013481500_zmad009-B2","doi-asserted-by":"crossref","DOI":"10.1177\/0734371X221108501","article-title":"The emotional toll of the Covid-19 crisis on local government workers","author":"Barboza-Wilkes","year":"2022","journal-title":"Review of Public Personnel Administration"},{"issue":"8","key":"2023062914013481500_zmad009-B500","doi-asserted-by":"crossref","first-page":"1123","DOI":"10.2105\/AJPH.2020.305784","article-title":"Broadband internet access is a social determinant of health!","volume":"110","year":"2020","journal-title":"American Journal of Public Health"},{"key":"2023062914013481500_zmad009-B3","author":"Bureau of Labor Statistics","year":"2022"},{"key":"2023062914013481500_zmad009-B4","first-page":"245","volume-title":"Reframing difference in organizational communication studies: Research, pedagogy, practice","author":"Buzzanell","year":"2010"},{"issue":"1","key":"2023062914013481500_zmad009-B5","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1080\/0960085X.2020.1829512","article-title":"Adjusting to epidemic-induced telework: Empirical insights from teleworkers in France","volume":"30","author":"Carillo","year":"2021","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"2023062914013481500_zmad009-B6","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1080\/00909882.2018.1437279","article-title":"Technological capital: An alternative to the digital divide","volume":"46","author":"Carlson","year":"2018","journal-title":"Journal of Applied Communication Research"},{"key":"2023062914013481500_zmad009-B7","volume-title":"Constructing grounded theory: A practical guide through qualitative analysis","author":"Charmaz","year":"2006"},{"issue":"2","key":"2023062914013481500_zmad009-B8","doi-asserted-by":"crossref","first-page":"708","DOI":"10.1177\/0049124118799377","article-title":"Flexible coding of in-depth interviews: A twenty-first-century approach","volume":"50","author":"Deterding","year":"2018","journal-title":"Sociological Methods & Research"},{"key":"2023062914013481500_zmad009-B10","author":"DiMaggio","year":"2001"},{"key":"2023062914013481500_zmad009-B11","volume-title":"The reluctant farmer: An exploration of work, social class, and the production of food","author":"Dougherty","year":"2011"},{"issue":"6","key":"2023062914013481500_zmad009-B12","doi-asserted-by":"crossref","first-page":"805","DOI":"10.1177\/1524839919855391","article-title":"Use of mobile health (mHealth) technologies and interventions among community health workers globally: A scoping review","volume":"20","author":"Early","year":"2019","journal-title":"Health Promotion Practice"},{"key":"2023062914013481500_zmad009-B13","doi-asserted-by":"crossref","first-page":"136","DOI":"10.4018\/978-1-7998-9840-5.ch008","volume-title":"Handbook of research on challenges for human resource management in the COVID-19 era","author":"Eversole","year":"2022"},{"issue":"1","key":"2023062914013481500_zmad009-B14","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1177\/0018726709351064","article-title":"Technology-assisted supplemental work and work-to-family conflict: The role of instrumentality beliefs, organizational expectations and time management","volume":"63","author":"Fenner","year":"2010","journal-title":"Human Relations"},{"key":"2023062914013481500_zmad009-B15","author":"Goubert","year":"2021"},{"issue":"1","key":"2023062914013481500_zmad009-B16","doi-asserted-by":"crossref","first-page":"92","DOI":"10.1111\/j.1475-682X.2009.00317.x","article-title":"Digital na(t)ives? Variation in internet skills and uses among members of the \u201cnet generation","volume":"80","author":"Hargittai","year":"2010","journal-title":"Sociological Inquiry"},{"key":"2023062914013481500_zmad009-B1700","volume-title":"The managed heart","author":"Hoschshild","year":"1983"},{"key":"2023062914013481500_zmad009-B17","first-page":"13","volume-title":"Work stress and social support","author":"House","year":"1981"},{"issue":"4","key":"2023062914013481500_zmad009-B18","doi-asserted-by":"crossref","first-page":"1826","DOI":"10.3390\/ijerph18041826","article-title":"Six key advantages and disadvantages of working from home in Europe during COVID-19","volume":"18","author":"Ipsen","year":"2021","journal-title":"International Journal of Environmental Research and Public Health"},{"issue":"4","key":"2023062914013481500_zmad009-B19","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1201\/1078.10580530\/45520.22.4.20050901\/90026.2","article-title":"Managing the paradoxes of mobile technology","volume":"22","author":"Jarvenpaa","year":"2005","journal-title":"Information Systems Management"},{"issue":"10","key":"2023062914013481500_zmad009-B20","doi-asserted-by":"crossref","first-page":"1480","DOI":"10.2105\/AJPH.2022.306965","article-title":"Hourly wages and turnover of community health workers according to U.S. state certification policy and Medicaid reimbursement 2010-2021","volume":"12","author":"Jones","year":"2022","journal-title":"American Journal of Public Health"},{"issue":"2","key":"2023062914013481500_zmad009-B21","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1177\/0961463X20987721","article-title":"Chronemic urgency in everyday digital communication","volume":"30","author":"Kalman","year":"2021","journal-title":"Time & Society"},{"issue":"2","key":"2023062914013481500_zmad009-B22","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1080\/15267430701221537","article-title":"Family-to-work spillover stress: Coping communicatively in the workplace","volume":"7","author":"Krouse","year":"2007","journal-title":"Journal of Family Communication"},{"issue":"5","key":"2023062914013481500_zmad009-B23","doi-asserted-by":"crossref","first-page":"1249","DOI":"10.1111\/hsc.13153","article-title":"Balancing roles and blurring boundaries: Community health workers\u2019 experiences of navigating the crossroads between personal and professional life in rural South Africa","volume":"29","author":"Laurenzi","year":"2020","journal-title":"Health and Social Care"},{"key":"2023062914013481500_zmad009-B24","doi-asserted-by":"crossref","first-page":"67","DOI":"10.4135\/9781483329055.n8","volume-title":"Communication as: Perspectives on theory","author":"Marvin","year":"2006"},{"issue":"3","key":"2023062914013481500_zmad009-B26","doi-asserted-by":"crossref","first-page":"268","DOI":"10.1097\/JAC.0000000000000351","article-title":"Insights on COVID-19 from community health worker state leaders","volume":"43","author":"Mayfield-Johnson","year":"2020","journal-title":"Journal of Ambulatory Care Management"},{"issue":"1","key":"2023062914013481500_zmad009-B27","doi-asserted-by":"crossref","first-page":"26","DOI":"10.1177\/1523422320973426","article-title":"Reshaping HRD in light of the COVID-19 pandemic: An ethics of care approach","volume":"23","author":"McGuire","year":"2021","journal-title":"Advances in Developing Human Resources"},{"issue":"2","key":"2023062914013481500_zmad009-B28","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1177\/009365095022002001","article-title":"Empathy and burnout in human service work: An extension of a communication model","volume":"22","author":"Miller","year":"1995","journal-title":"Communication Research"},{"key":"2023062914013481500_zmad009-B29","first-page":"408","volume-title":"Routledge handbook of applied communication research","author":"Miller","year":"2009"},{"issue":"3","key":"2023062914013481500_zmad009-B30","doi-asserted-by":"crossref","first-page":"231","DOI":"10.1177\/0893318906293589","article-title":"\u201cLet me tell you about my job\u201d: Exploring the terrain of emotion in the workplace","volume":"20","author":"Miller","year":"2007","journal-title":"Management Communication Quarterly"},{"key":"2023062914013481500_zmad009-B31","doi-asserted-by":"crossref","first-page":"164","DOI":"10.1111\/j.1468-2885.1998.tb00216.x","article-title":"On masculinity - organizing men: Power, discourse, and the social construction of masculinity(s) in the workplace","volume":"8","author":"Mumby","year":"1998","journal-title":"Communication Theory"},{"key":"2023062914013481500_zmad009-B32","author":"New York Health Foundation","year":"2022"},{"issue":"3","key":"2023062914013481500_zmad009-B33","doi-asserted-by":"crossref","first-page":"274","DOI":"10.1080\/00335638409383697","article-title":"Interpretive themes in relational communication","volume":"70","author":"Owen","year":"1984","journal-title":"Quarterly Journal of Speech"},{"issue":"1","key":"2023062914013481500_zmad009-B34","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1080\/08934215.2021.1993947","article-title":"The toll of technology while working from home during COVID-19","volume":"35","author":"Pennington","year":"2022","journal-title":"Communication Reports"},{"issue":"19","key":"2023062914013481500_zmad009-B35","doi-asserted-by":"crossref","first-page":"e108","DOI":"10.1056\/NEJMp2022641","article-title":"Community health workers and covid-19\u2014Addressing social determinants of health in times of crisis and beyond","volume":"383","author":"Peretz","year":"2020","journal-title":"New England Journal of Medicine"},{"issue":"1","key":"2023062914013481500_zmad009-B36","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1177\/0018726713484182","article-title":"Knowing work: Cultivating a practice-based epistemology of knowledge in organization studies","volume":"67","author":"Rennstam","year":"2013","journal-title":"Human Relations"},{"issue":"4","key":"2023062914013481500_zmad009-B37","doi-asserted-by":"crossref","first-page":"825","DOI":"10.1111\/ijmr.12165","article-title":"Voluntary work-related technology use during non-work time: A narrative synthesis of empirical research and research agenda","volume":"20","author":"Schlachter","year":"2018","journal-title":"International Journal of Management Reviews"},{"key":"2023062914013481500_zmad009-B38","volume-title":"CTSI project helping to bridge digital divide","author":"Schobert","year":"2022"},{"issue":"4","key":"2023062914013481500_zmad009-B39","doi-asserted-by":"crossref","first-page":"517","DOI":"10.1016\/j.pop.2022.04.002","article-title":"The state of telehealth before and after the Covid-19 pandemic","volume":"49","author":"Shaver","year":"2022","journal-title":"Primary Care"},{"issue":"2","key":"2023062914013481500_zmad009-B40","doi-asserted-by":"crossref","first-page":"163","DOI":"10.1080\/13678868.2022.2047380","article-title":"Remote work and work-life balance: Lessons learned from the COVID-19 pandemic and suggestions for HRD practitioners","volume":"25","author":"Shirmohammadi","year":"2022","journal-title":"Human Resource Development"},{"key":"2023062914013481500_zmad009-B41","doi-asserted-by":"crossref","first-page":"152300","DOI":"10.1016\/j.comppsych.2022.152300","article-title":"An intervention package for supporting the mental well-being of community health workers in low, and middle-income countries during the COVID-19 pandemic","volume":"115","author":"Yakubu","year":"2022","journal-title":"Comprehensive Psychiatry"},{"key":"2023062914013481500_zmad009-B42","author":"Yardi","year":"2010"},{"key":"2023062914013481500_zmad009-B43","volume-title":"Making the connection: The role of community health workers in health homes","author":"Zahn","year":"2012"},{"key":"2023062914013481500_zmad009-B44","author":"Zanin","year":"2021"}],"container-title":["Journal of Computer-Mediated Communication"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/academic.oup.com\/jcmc\/article-pdf\/28\/4\/zmad009\/50739551\/zmad009.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/academic.oup.com\/jcmc\/article-pdf\/28\/4\/zmad009\/50739551\/zmad009.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T14:09:00Z","timestamp":1688047740000},"score":1,"resource":{"primary":{"URL":"https:\/\/academic.oup.com\/jcmc\/article\/doi\/10.1093\/jcmc\/zmad009\/7210227"}},"subtitle":[],"editor":[{"given":"Nancy","family":"Baym","sequence":"additional","affiliation":[]},{"given":"Nicole","family":"Ellison","sequence":"additional","affiliation":[]}],"short-title":[],"issued":{"date-parts":[[2023,6,12]]},"references-count":44,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2023,6,12]]}},"URL":"https:\/\/doi.org\/10.1093\/jcmc\/zmad009","relation":{},"ISSN":["1083-6101"],"issn-type":[{"value":"1083-6101","type":"electronic"}],"subject":[],"published-other":{"date-parts":[[2023,7,1]]},"published":{"date-parts":[[2023,6,12]]},"article-number":"zmad009"}}