{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T23:59:57Z","timestamp":1777507197351,"version":"3.51.4"},"reference-count":48,"publisher":"Oxford University Press (OUP)","issue":"4","license":[{"start":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T00:00:00Z","timestamp":1687996800000},"content-version":"vor","delay-in-days":17,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/100000001","name":"National Science Foundation","doi-asserted-by":"publisher","award":["SES-2051896"],"award-info":[{"award-number":["SES-2051896"]}],"id":[{"id":"10.13039\/100000001","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100000001","name":"National Science Foundation","doi-asserted-by":"publisher","award":["SES-1922266"],"award-info":[{"award-number":["SES-1922266"]}],"id":[{"id":"10.13039\/100000001","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,6,12]]},"abstract":"<jats:title>Abstract<\/jats:title>\n               <jats:p>Remote and hybrid workers know fewer of their colleagues and have fewer strong workplace relationships. If strong relationships support knowledge sharing, workers will have a harder time getting knowledge they need. Prior research shows that digital communication technologies increase workers\u2019 network-level knowledge of \u201cwho knows what\u201d and \u201cwho knows who.\u201d Yet, knowledge seekers may be hesitant to ask for knowledge, particularly when they have concerns that their relationship with a knowledge source is too distant. We conduct a dyad-level study of 141 instances of knowledge seeking among employees of a South American telecommunications company employing a hybrid work arrangement and using an enterprise social media called Chatter. We find that specific uses of the technology help develop what we call \u201crelational confidence,\u201d or the confidence that one has a close enough relationship to a colleague to ask and get needed knowledge. With greater relational confidence, knowledge sharing is more successful.<\/jats:p>","DOI":"10.1093\/jcmc\/zmad020","type":"journal-article","created":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T14:09:02Z","timestamp":1688047742000},"source":"Crossref","is-referenced-by-count":28,"title":["Building relational confidence in remote and hybrid work arrangements: novel ways to use digital technologies to foster knowledge sharing"],"prefix":"10.1093","volume":"28","author":[{"given":"Samantha M","family":"Keppler","sequence":"first","affiliation":[{"name":"Technology and Operations, University of Michigan , Ann Arbor, MI, USA"}]},{"given":"Paul M","family":"Leonardi","sequence":"additional","affiliation":[{"name":"Department of Technology Management, University of California , Santa Barbara, Santa Barbara, CA, 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