{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T18:17:25Z","timestamp":1790619445882,"version":"4.1.0"},"reference-count":39,"publisher":"Oxford University Press (OUP)","issue":"3","license":[{"start":{"date-parts":[[2020,6,1]],"date-time":"2020-06-01T00:00:00Z","timestamp":1590969600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/academic.oup.com\/journals\/pages\/open_access\/funder_policies\/chorus\/standard_publication_model"}],"funder":[{"DOI":"10.13039\/100001162","name":"Healthcare Foundation of New Jersey","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100001162","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100006808","name":"University of North Carolina","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100006808","id-type":"DOI","asserted-by":"publisher"}]},{"name":"Michigan Peer Support Core"},{"name":"Michigan Center for Diabetes Translational Research","award":["P30 DK092926"],"award-info":[{"award-number":["P30 DK092926"]}]},{"DOI":"10.13039\/100000002","name":"National Institutes of Health","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100000002","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,8,7]]},"abstract":"<jats:title>Abstract<\/jats:title>\n               <jats:p>Beyond demonstrated effectiveness, research needs to identify how peer support can be implemented in real-world settings. Telephone peer support offers one approach to this. The purpose of this study is to evaluate telephone peer support provided by trained peer staff for high-risk groups, implemented according to key tasks or functions of the Reciprocal Peer Support model (RPS) providing both standardization and adaptability. The methods used in the study include the review of contact data for years 2015\u20132016 from telephone peer support services of Rutgers Health University Behavioral Health Care, serving veterans, police, mothers of children with special needs, and child protection workers; structured interviews with peer supporters and clients; and audit of case notes. Across 2015\u20132016, peer supporters made 64,786 contacts with a total of 5,616 callers. Adaptability was apparent in 22% of callers\u2019 relationships lasting \u22641 month and 43% \u22651 year, voicemails valued as communicating presence, 92% of callers receiving support with psychosocial issues, 65% with concrete problems, such as medical or other services, 88% receiving social support, and 88% either resolving an issue (e.g., finding employment) or making documented progress (e.g., getting professional treatment, insurance, or children\u2019s services). With the balance of standardization and adaptability provided by the RPS, telephone peer support can address diverse needs and provide diverse contact patterns, assistance, support, and benefits.<\/jats:p>","DOI":"10.1093\/tbm\/ibaa047","type":"journal-article","created":{"date-parts":[[2020,6,16]],"date-time":"2020-06-16T10:53:33Z","timestamp":1592304813000},"page":"506-515","source":"Crossref","is-referenced-by-count":16,"title":["Standardization and adaptability for dissemination of telephone peer support for high-risk groups: general evaluation and lessons learned"],"prefix":"10.1093","volume":"10","author":[{"given":"Megan","family":"Evans","sequence":"first","affiliation":[{"name":"Peers for Progress and Department of Health Behavior, Gillings School of Global Public Health, University of North Carolina-Chapel Hill, Chapel Hill, NC, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Patrick Y","family":"Tang","sequence":"additional","affiliation":[{"name":"Peers for Progress and Department of Health Behavior, Gillings School of Global Public Health, University of North Carolina-Chapel Hill, Chapel Hill, NC, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nivedita","family":"Bhushan","sequence":"additional","affiliation":[{"name":"Peers for Progress and Department of Health Behavior, Gillings School of Global Public Health, University of North Carolina-Chapel Hill, Chapel Hill, NC, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0234-7465","authenticated-orcid":false,"given":"Edwin B","family":"Fisher","sequence":"additional","affiliation":[{"name":"Peers for Progress and Department of Health Behavior, Gillings School of Global Public Health, University of North Carolina-Chapel Hill, Chapel Hill, NC, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Dawn","family":"Dreyer Valovcin","sequence":"additional","affiliation":[{"name":"Rutgers University Behavioral Health Care National Call Center for Peer Support, Rutgers University, Piscataway, NJ, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Cherie","family":"Castellano","sequence":"additional","affiliation":[{"name":"Rutgers University Behavioral Health Care National Call Center for Peer Support, Rutgers University, Piscataway, NJ, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"286","published-online":{"date-parts":[[2020,6,16]]},"reference":[{"issue":"9","key":"2020110419211848700_CIT0001","doi-asserted-by":"crossref","first-page":"792","DOI":"10.1097\/MLR.0b013e3181e35b51","article-title":"Outcomes and costs of community health worker interventions: A systematic review","volume":"48","author":"Viswanathan","year":"2010","journal-title":"Med Care."},{"issue":"1","key":"2020110419211848700_CIT0002","doi-asserted-by":"crossref","first-page":"399","DOI":"10.1146\/annurev-publhealth-032013-182354","article-title":"Community health workers in low-, middle-, and high-income countries: An overview of their history, recent evolution, and current effectiveness","volume":"35","author":"Perry","year":"2014","journal-title":"Annu Rev Public Health."},{"issue":"3","key":"2020110419211848700_CIT0003","doi-asserted-by":"crossref","first-page":"204","DOI":"10.1037\/prj0000205","article-title":"Promoting health and wellness through peer-delivered services: Three innovative state examples","volume":"39","author":"Swarbrick","year":"2016","journal-title":"Psychiatr Rehabil J."},{"issue":"3","key":"2020110419211848700_CIT0004","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1071\/AH13005","article-title":"Do people with existing chronic conditions benefit from telephone coaching? 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