{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:08:14Z","timestamp":1754154494178,"version":"3.41.2"},"reference-count":37,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2002,2,1]],"date-time":"2002-02-01T00:00:00Z","timestamp":1012521600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2002,2,1]]},"abstract":"<jats:p>Begins by reviewing relevant literature to identify some of the features that are said to appear exclusively in e\u2010mails. Also highlights the main issues in the debate between those who embrace the new style of writing generated by e\u2010mail, and those who feel it is detrimental to communication. A total of 300 examples of e\u2010mails were obtained from a wide range of donors. Features counted included emoticons, acronyms and creative spelling. The lengths of texts and of sentences within them were amongst other calculations made. The data was grouped according to purpose: social, business personal and business impersonal. Users of e\u2010mail appear to be generally unconcerned with formalities. Although the sample of e\u2010mail texts was lucid, writers often dispense with traditions when opening their e\u2010mail, and their closings are informal. Social e\u2010mails involved the most creative sort of communication. Argues that the increased informality and lack of consistency of e\u2010mail texts is because e\u2010mail is a new medium where no clear guidelines exist. A standard for e\u2010mail communication might usefully be established, but such a standard should remain flexible.<\/jats:p>","DOI":"10.1108\/00012530210697482","type":"journal-article","created":{"date-parts":[[2007,4,13]],"date-time":"2007-04-13T09:42:08Z","timestamp":1176457328000},"page":"8-22","source":"Crossref","is-referenced-by-count":13,"title":["Style used in electronic mail"],"prefix":"10.1108","volume":"54","author":[{"given":"Rebecca","family":"Mallon","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Charles","family":"Oppenheim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012320431559400_B1","unstructured":"About.com (2001), \u201cAbout: e\u2010mail: netiquette\u201d, available at: www.e\u2010mail.about.com\/internet\/e\u2010mail\/cs\/netiquette\/ (accessed 14 May)."},{"key":"key2022012320431559400_B2","doi-asserted-by":"crossref","unstructured":"Adams, A. (1996), \u201cLanguage awareness and information technology\u201d, Curriculum and Teaching, Vol. 11  No. 2, pp. 69\u201076.","DOI":"10.7459\/ct\/11.2.09"},{"key":"key2022012320431559400_B3","doi-asserted-by":"crossref","unstructured":"Baron, N.S. (1998a), \u201cLetters by phone or speech by other means: the linguistics of e\u2010mail\u201d, Language and Communication, Vol. 18, pp. 133\u201070.","DOI":"10.1016\/S0271-5309(98)00005-6"},{"key":"key2022012320431559400_B4","unstructured":"Baron, N.S. (1998b), \u201cWriting in the age of e\u2010mail: the impact of ideology versus technology\u201d, Visible Language, Vol. 32 No. 1, pp. 35\u201053."},{"key":"key2022012320431559400_B5","doi-asserted-by":"crossref","unstructured":"Blake, N.F. and Moorhead, J. (1993), Introduction to English Language, Macmillan Press, Basingstoke.","DOI":"10.1007\/978-1-349-22869-0"},{"key":"key2022012320431559400_B6","unstructured":"Crystal, D. 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