{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,2]],"date-time":"2025-12-02T03:09:47Z","timestamp":1764644987851,"version":"3.41.2"},"reference-count":11,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2004,12,1]],"date-time":"2004-12-01T00:00:00Z","timestamp":1101859200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004,12,1]]},"abstract":"<jats:p>In the case of health information the quality and authenticity of the digital information have always been a matter of major concern for health and information professionals. This paper seeks to explore these concerns from the consumers' perspective. It addresses issues around the consumers' trust of health information. An online questionnaire was used to gather the data. Over a period of three weeks more than 1,300 people responded to the online questionnaire produced by The British Life and Internet Project: 81 per cent or 997 of the respondents were from the UK. A major finding was that half the respondents believed only some or even none of the health information found on the web and 45 per cent said that they had found misleading health information. This was found to be truer for respondents who surfed around. Thus respondents who used five or more sites to inform them were more likely to have found misleading information. Finally, data are presented to show that data collected from another independent study, conducted on behalf of the Department of Health, come to many of the same conclusions.<\/jats:p>","DOI":"10.1108\/00012530410570417","type":"journal-article","created":{"date-parts":[[2004,12,7]],"date-time":"2004-12-07T01:20:34Z","timestamp":1102382434000},"page":"373-382","source":"Crossref","is-referenced-by-count":19,"title":["Consumer trust in health information on the web"],"prefix":"10.1108","volume":"56","author":[{"given":"Paul","family":"Huntington","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"David","family":"Nicholas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Barrie","family":"Gunter","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chris","family":"Russell","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Richard","family":"Withey","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Panayiota","family":"Polydoratou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012420441557800_b1","unstructured":"British Healthcare Internet Association (BHIA) (1996), \u201cQuality standards for medical publishing on the web\u201d, available at: www.bhia.org\/reference\/documents\/recommend_webquality.htm (accessed 14 January 2004)."},{"key":"key2022012420441557800_b2","unstructured":"Gale Group (2003), \u201cMost people do not seek health information online\u201d, Mental Health Weekly, Vol. 13 No. 1, 24 March."},{"key":"key2022012420441557800_b3","doi-asserted-by":"crossref","unstructured":"Griffiths, K.M. and Christensen, H. (2000), \u201cQuality of web\u2010based information on treatment of depression: cross\u2010sectional survey\u201d, British Medical Journal, Vol. 321 No. 7275, pp. 1511\u201015.","DOI":"10.1136\/bmj.321.7275.1511"},{"key":"key2022012420441557800_b4","unstructured":"Hosmer, D.W. and Lemeshow, S. (1989), Applied Logistic Regression, John Wiley & Sons, New York, NY."},{"key":"key2022012420441557800_b5","unstructured":"Huntington, P. and Nicholas, D. (2004), \u201cThe way the general public search for health information on the web\u201d, draft paper, City University, London."},{"key":"key2022012420441557800_b6","doi-asserted-by":"crossref","unstructured":"Impicciatore, P., Pandolfini, C., Casella, N. and Bonati, M. (1997), \u201cReliability of health information for the public on the World Wide Web: systematic survey of advice on managing fever in children at home\u201d, British Medical Journal, Vol. 14 No. 7098, pp. 1875\u20109.","DOI":"10.1136\/bmj.314.7098.1875"},{"key":"key2022012420441557800_b7","doi-asserted-by":"crossref","unstructured":"Kim, P., Eng, T., Deering, M. and Maxfield, A. (1999), \u201cPublished criteria for evaluating health related web sites: review\u201d, British Medical Journal, Vol. 318 No. 7184, pp. 647\u20109.","DOI":"10.1136\/bmj.318.7184.647"},{"key":"key2022012420441557800_b8","doi-asserted-by":"crossref","unstructured":"Nicholas, D., Huntington, P., Williams, P. and Dobrowolski, T. (2004), \u201cRe\u2010appraising information seeking behaviour in a digital environment: bouncers, checkers, returnees and the like\u201d, Journal of Documentation, Vol. 60 No. 1, pp. 24\u201039.","DOI":"10.1108\/00220410410516635"},{"key":"key2022012420441557800_b9","doi-asserted-by":"crossref","unstructured":"Nicholas, D., Huntington, P., Williams, P. and Gunter, B. (2002), First Steps towards Providing the Nation with Health Care Advice and Information via Their Television Sets: An Evaluation of Pilot Projects Exploring the Health Applications of Digital Interactive Television, Report to the Department of Health, City University, London, available at: www.soi.city.ac.uk\/organisation\/is\/research\/dhrg\/reports\/ditv\u2010final\u2010full.pdf.","DOI":"10.1108\/00012530310472633"},{"key":"key2022012420441557800_b10","doi-asserted-by":"crossref","unstructured":"Nicholas, D., Huntington, P., Gunter, B., Russell, C. and Withey, R. (2003), \u201cThe British and their use of the web for health information and advice: a survey\u201d, Aslib Proceedings, Vol. 55 No. 5\/6, pp. 261\u201076.","DOI":"10.1108\/00012530310498842"},{"key":"key2022012420441557800_b11","doi-asserted-by":"crossref","unstructured":"Williams, P., Nicholas, D., Huntington, P. and McClean, F. (2002), \u201cSurfing for health: user evaluation of a health information web site. 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