{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,19]],"date-time":"2026-02-19T03:35:27Z","timestamp":1771472127785,"version":"3.50.1"},"reference-count":42,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2008,5,23]],"date-time":"2008-05-23T00:00:00Z","timestamp":1211500800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,5,23]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>Using the extended task\u2010technology fit (TTF) model, this paper attempts to determine whether task\u2010technology fit, perceived resistance, user resistance and usage influence managers' performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The study was conducted on 150 middle managers from various organisations in Malaysia's port industry.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The structural equation modelling results reveal that task\u2010technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and <jats:italic>vice versa<\/jats:italic>.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This study is one of the first to address intranet usage in the port industry, and introduces two importance factors (i.e. perceived resistance and user resistance) that influence managers' task performance.<\/jats:p><\/jats:sec>","DOI":"10.1108\/00012530810879114","type":"journal-article","created":{"date-parts":[[2008,5,24]],"date-time":"2008-05-24T07:08:15Z","timestamp":1211612895000},"page":"242-264","source":"Crossref","is-referenced-by-count":16,"title":["Perceived resistance, user resistance and managers' performance in the Malaysian port industry"],"prefix":"10.1108","volume":"60","author":[{"given":"Mohd","family":"Daud Norzaidi","sequence":"first","affiliation":[]},{"given":"Siong","family":"Choy Chong","sequence":"additional","affiliation":[]},{"given":"Mohamed","family":"Intan Salwani","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022012819434420500_b1","doi-asserted-by":"crossref","unstructured":"Ajzen, I. 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