{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,20]],"date-time":"2025-10-20T15:52:53Z","timestamp":1760975573704,"version":"3.41.2"},"reference-count":26,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2007,10,23]],"date-time":"2007-10-23T00:00:00Z","timestamp":1193097600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,10,23]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to discuss the results of a customer knowledge study commissioned by the Parliamentary Documentation Centre (PDC) of the European Parliament in order to elicit a better understanding of the views and needs of its actual and potential client base.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The study consisted of in\u2010depth, face\u2010to\u2010face interviews with 72 clients and 11 staff (83 individuals) in Brussels in February 2004. The paper explores the significance of information in the parliamentary context and summarises the activities which respondents described as being information\u2010dependent. The paper also highlights the evolutionary nature of information need during the course of the legislative process.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The information\u2010seeking behaviour and skills of the PDC clients are discussed, as are the criteria by which they assess information quality. The study revealed that users were frequently uncritical and pragmatic in use of the most readily available information, sacrificing quality in favour of ease of access.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper presents results from a uniquely complex information environment \u2013 the European Union. Users tended to be complacent about their information\u2010seeking skills and reluctant to engage in skills enhancement activities.<\/jats:p><\/jats:sec>","DOI":"10.1108\/00220410710836420","type":"journal-article","created":{"date-parts":[[2007,11,3]],"date-time":"2007-11-03T08:02:15Z","timestamp":1194076935000},"page":"920-934","source":"Crossref","is-referenced-by-count":10,"title":["The information needs and information\u2010seeking behaviour of the users of the European Parliamentary Documentation Centre"],"prefix":"10.1108","volume":"63","author":[{"given":"Rita","family":"Marcella","sequence":"first","affiliation":[]},{"given":"Graeme","family":"Baxter","sequence":"additional","affiliation":[]},{"given":"Sylvie","family":"Davies","sequence":"additional","affiliation":[]},{"given":"Dick","family":"Toornstra","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022030719565689500_b1","unstructured":"Bannenberg, N. (1994), \u201cBuilding member understanding and support for the parliamentary library\u201d, paper presented at the 60th IFLA General Conference, Havana, 21\u201027 August 1994, available at: www.ifla.org\/IV\/ifla60\/60\u2010bann.htm (accessed December 2006)."},{"key":"key2022030719565689500_b2","doi-asserted-by":"crossref","unstructured":"Bystr\u00f6m, K. (2002), \u201cInformation and information sources in tasks of varying complexity\u201d, Journal of the American Society for Information Science and Technology, No. 53, pp. 581\u201091.","DOI":"10.1002\/asi.10064"},{"key":"key2022030719565689500_b3","unstructured":"Case, D.O. (2005), \u201cPrinciple of least effort\u201d, in Fisher, K.E., Erdelez, S. and McKechnie, L.E.F. (Eds), Theories of Information Behavior, Information Today Inc., Medford, NJ, pp. 289\u201092."},{"key":"key2022030719565689500_b4","doi-asserted-by":"crossref","unstructured":"Chatman, E.A. 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