{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,14]],"date-time":"2026-02-14T04:06:45Z","timestamp":1771042005417,"version":"3.50.1"},"reference-count":11,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2000,4,1]],"date-time":"2000-04-01T00:00:00Z","timestamp":954547200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2000,4,1]]},"abstract":"<jats:p>Increased liberalization of international trade that resulted from negotiations at the Uruguay Roundtable of 1995 has brought pressure to bear on Sub\u2010Saharan African (SSA) industries to be more competitive both in price and quality to succeed even in their domestic markets. In addition, most African countries have adopted export promotion as a development strategy. Yet, Africa\u2019s export performance has remained very poor. This paper argues that obtaining ISO certification and implementing total quality management (TQM) in private and state\u2010owned organizations in SSA would strengthen their export capability, enhance their competitiveness and boost domestic demand for their products, thereby stimulating economic growth and development in the region. Further, it suggests that, for these quality improvement methods to be successfully implemented and sustained, the implementation process should be grounded on the unique social, cultural and economic conditions prevailing in SSA.<\/jats:p>","DOI":"10.1108\/02635570010286096","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:52:34Z","timestamp":1027882354000},"page":"119-124","source":"Crossref","is-referenced-by-count":7,"title":["Quality, competitiveness and development in  Sub\u2010Saharan Africa"],"prefix":"10.1108","volume":"100","author":[{"given":"Tigineh","family":"Mersha","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022022020214585700_B1","unstructured":"Austin, J.E. (1990), Managing in Developing Countries: Strategic Analysis and Operating Techniques, The Free Press, New York, NY."},{"key":"key2022022020214585700_B2","doi-asserted-by":"crossref","unstructured":"Dia, M. (1996), Africa\u2019s Management in the 1990s and Beyond: Reconciling Indigenous and Transplanted Institutions, The World Bank, Washington, DC.","DOI":"10.1596\/0-8213-3431-X"},{"key":"key2022022020214585700_B3","unstructured":"Garvin, D.A. (1987), \u201cCompeting on the eight dimensions of quality\u201d, Harvard Business Review, November\u2010December, pp. 101\u20109."},{"key":"key2022022020214585700_B4","unstructured":"Goal\/QPC (1998), \u201cBaldrige Award inspires management and organization excellence\u201d, Journal of Innovative Management, Vol. 3 No. 3, Spring."},{"key":"key2022022020214585700_B5","doi-asserted-by":"crossref","unstructured":"Hayes, M.H. (1994), \u201cISO 9000: the new strategic consideration\u201d, Business Horizons, May\u2010June, pp. 52\u201060.","DOI":"10.1016\/0007-6813(94)90006-X"},{"key":"key2022022020214585700_B6","unstructured":"Hofstede, G. (1991), Cultures and Organizations: Software of the Mind, McGraw\u2010Hill, London."},{"key":"key2022022020214585700_B7","unstructured":"Kessing, D.B. and Singer, A. (1991), \u201cDevelopment assistance gone wrong: failures in services to promote and support manufactured exports\u201d, The Role of Support Services in Expanding Manufactured Exports in Developing Countries, Economic Development Institute, The World Bank."},{"key":"key2022022020214585700_B8","unstructured":"Martin, W. and Winters, L.A. (1995), The Uruguay Round: Widening and Deepening the World Trading System, The World Bank, Washington, DC."},{"key":"key2022022020214585700_B9","doi-asserted-by":"crossref","unstructured":"Mersha, T. (1997), \u201c\u2018TQM implementation in LDCs: driving and restraining forces\u201d, International Journal of Operations & Production Management, Vol. 17 No. 2.","DOI":"10.1108\/01443579710158032"},{"key":"key2022022020214585700_B10","doi-asserted-by":"crossref","unstructured":"Nollet, J., Leenders, M.R. and Diorio, M.O. (1994), \u201cSupply challenges in Africa\u201d, International Journal of Purchasing and Materials Management, Vol. 30 No. 1, Winter.","DOI":"10.1111\/j.1745-493X.1994.tb00266.x"},{"key":"key2022022020214585700_B11","unstructured":"Sanders, D.A. and Scott, C.F. (1997), Passing Your ISO 9000\/QS\u20109000 Audit: A Step\u2010by\u2010Step Guide, St Lucie Press, Boca Raton, FL."}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570010286096","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570010286096\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570010286096\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:36:51Z","timestamp":1753400211000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/100\/3\/119-124\/185896"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2000,4,1]]},"references-count":11,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2000,4,1]]}},"alternative-id":["10.1108\/02635570010286096"],"URL":"https:\/\/doi.org\/10.1108\/02635570010286096","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2000,4,1]]}}}