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In particular, an integrated bill of material and routeing data structure is used to effectively organise production data in response to product specifications of customer orders. It facilitates the creation of production jobs with varying routeings and material requirements. A  job\u2010oriented finite capacity scheduling system is used to effectively accommodate specific needs of individual customer orders. It allows for realistic setting of delivery dates and negotiation of order changes. Key features of the approach presented show its effectiveness in planning multi\u2010item customer orders and multi\u2010level products.<\/jats:p>","DOI":"10.1108\/02635570010328693","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:52:34Z","timestamp":1027882354000},"page":"180-187","source":"Crossref","is-referenced-by-count":19,"title":["A customer\u2010focused planning approach to  make\u2010to\u2010order production"],"prefix":"10.1108","volume":"100","author":[{"given":"Chung\u2010Hsing","family":"Yeh","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022032120381017200_B1","doi-asserted-by":"crossref","unstructured":"Agrawal, A., Harhalakis, G., Minis, I. and Nagi, R. 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