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Recently, the development of Web offerings has moved beyond the commercial domain to government, both national and international. This paper examines the results of a quality survey of a Web site provided by the OECD. The site is examined before and after a major redesign process. The instrument, WebQual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e\u2010commerce and e\u2010government offerings. The metrics and findings demonstrate not only the strengths and weaknesses of the sites, but also the different impressions of users in member countries. These findings have implications for e\u2010government Web site offerings.<\/jats:p>","DOI":"10.1108\/02635570310477352","type":"journal-article","created":{"date-parts":[[2003,6,25]],"date-time":"2003-06-25T21:09:50Z","timestamp":1056575390000},"page":"297-309","source":"Crossref","is-referenced-by-count":123,"title":["Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange"],"prefix":"10.1108","volume":"103","author":[{"given":"Stuart J.","family":"Barnes","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Richard","family":"Vidgen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022020719443782800_B1","doi-asserted-by":"crossref","unstructured":"Bailey, J.E. and Pearson, S.W. 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