{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,16]],"date-time":"2026-01-16T01:42:11Z","timestamp":1768527731790,"version":"3.49.0"},"reference-count":14,"publisher":"Emerald","issue":"9","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2003,12,1]]},"abstract":"<jats:p>As a result of the dot-com collapse and the slowdown in the economy, the flood of venture capital dollars for e-commerce has evaporated. E-commerce companies have been enforced to review their business performance. E-commerce efficiency has been touted to be a critical component that can assist a company in its strategies to become successful. This study proposes a model for evaluating e-commerce efficiency using data envelopment analysis (DEA) approach. The model includes not only financial and operational measures, but also e-commerce specific measures. An illustrative example demonstrates that the DEA model can not only effectively reflect the relative efficiency of e-commerce firms but also identify their potential efficiency problems. Management can, therefore, take the right remedial actions.<\/jats:p>","DOI":"10.1108\/02635570310506124","type":"journal-article","created":{"date-parts":[[2003,12,7]],"date-time":"2003-12-07T03:35:18Z","timestamp":1070768118000},"page":"703-710","source":"Crossref","is-referenced-by-count":53,"title":["Measuring e-commerce efficiency: a data envelopment analysis (DEA) approach"],"prefix":"10.1108","volume":"103","author":[{"given":"H. Joseph","family":"Wen","sequence":"first","affiliation":[{"name":"Department of Applied Computer Science, College of Applied Science and Technology, Illinois State University, Normal, Illinois, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Billy","family":"Lim","sequence":"additional","affiliation":[{"name":"Department of Applied Computer Science, College of Applied Science and Technology, Illinois State University, Normal, Illinois, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"H.","family":"Lisa Huang","sequence":"additional","affiliation":[{"name":"School of Management, New Jersey Institute of Technology, Newark, New Jersey, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"2025072819500758200_B1","doi-asserted-by":"crossref","unstructured":"Chakravarthy, B.S.\n           (1986), \u201cMeasuring strategic performance\u201d, Strategic Management Journal, Vol. 7, pp. 437-58.","DOI":"10.1002\/smj.4250070505"},{"key":"2025072819500758200_B2","doi-asserted-by":"crossref","unstructured":"Charnes, A.\n           and Cooper, W.W. 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