{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,30]],"date-time":"2026-01-30T22:13:34Z","timestamp":1769811214533,"version":"3.49.0"},"reference-count":29,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2004,9,1]],"date-time":"2004-09-01T00:00:00Z","timestamp":1093996800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004,9,1]]},"abstract":"<jats:p>In this study, a Malcolm Baldrige National Quality Award (MBNQA) criteria\u2010based survey was used to assess the quality status of organizations that employ quality professionals. The objective was to focus on the relationship between leadership (LS), information and analysis, human resource planning, process quality, and customer focus. The result was the development of an MBNQA\u2010based model that demonstrated the relationship between executive LS and the MBNQA factors.<\/jats:p>","DOI":"10.1108\/02635570410550223","type":"journal-article","created":{"date-parts":[[2004,9,29]],"date-time":"2004-09-29T15:20:53Z","timestamp":1096471253000},"page":"558-566","source":"Crossref","is-referenced-by-count":21,"title":["Malcolm Baldrige National Quality Award leadership model"],"prefix":"10.1108","volume":"104","author":[{"given":"Victor","family":"Prybutok","sequence":"first","affiliation":[]},{"given":"Robert","family":"Cutshall","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022012419505341800_b1","doi-asserted-by":"crossref","unstructured":"Bell, R. and Keys, B. (1998), \u201cA conversation with Curt W. Reimann on the background and future of the Baldrige Award\u201d, Organizational Dynamics, Vol. 26 No. 4, pp. 51\u201061.","DOI":"10.1016\/S0090-2616(98)90005-5"},{"key":"key2022012419505341800_b2","unstructured":"Bemowski, K. (1995), \u201c1994 Baldrige Award recipients share their expertise\u201d, Quality Progress, Vol. 28 No. 2, pp. 35\u201040."},{"key":"key2022012419505341800_b3","unstructured":"Bemowski, K. and Stratton, C. (1995), \u201cHow do people use the Baldrige Award criteria\u201d, Quality Progress, Vol. 28 No. 5, pp. 43\u20107."},{"key":"key2022012419505341800_b4","doi-asserted-by":"crossref","unstructured":"Black, S.A. and Porter, L.J. (1996), \u201cIdentification of the critical factors of TQM\u201d, Decision Sciences, Vol. 27 No. 1, pp. 1\u201021.","DOI":"10.1111\/j.1540-5915.1996.tb00841.x"},{"key":"key2022012419505341800_b5","unstructured":"Case, K.E. and Bigelow, J.S. (1992), \u201cInside the Baldrige Award guidelines category 6: quality and operational results\u201d, Quality Progress, Vol. 25 No. 11, pp. 47\u201052."},{"key":"key2022012419505341800_b6","doi-asserted-by":"crossref","unstructured":"Churchill, G.A. (1979), \u201cA paradigm for developing better measures of marketing constructs\u201d, Journal of Marketing Research, Vol. 16, pp. 64\u201073.","DOI":"10.1177\/002224377901600110"},{"key":"key2022012419505341800_b7","unstructured":"Decarlo, N.J. and Sterett, W.K. (1990), \u201cHistory of the Malcolm Baldrige National Quality Award\u201d, Quality Progress, Vol. 23 No. 3, pp. 30\u20102."},{"key":"key2022012419505341800_b8","unstructured":"Desatnick, R.L. (1992), \u201cInside the Baldrige Award guidelines category 7: customer focus and satisfaction\u201d, Quality Progress, Vol. 25 No. 12, pp. 69\u201074."},{"key":"key2022012419505341800_b9","doi-asserted-by":"crossref","unstructured":"Forza, C. (1995), \u201cQuality information systems and quality management: a reference model and associated measures for empirical research\u201d, Industrial Management & Data Systems, Vol. 95 No. 2, pp. 6\u201014.","DOI":"10.1108\/02635579510082502"},{"key":"key2022012419505341800_b10","unstructured":"Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1995), Multivariate Data Analysis, 4th ed., Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022012419505341800_b11","unstructured":"Heaphy, M.S. (1992), \u201cInside the Baldrige Award guidelines category 5: management of process quality\u201d, Quality Progress, Vol. 25 No. 10, pp. 74\u20109."},{"key":"key2022012419505341800_b12","unstructured":"Leifield, N. (1992), \u201cInside the Baldrige Award guidelines category 4: human resource development and management\u201d, Quality Progress, Vol. 25 No. 9, pp. 51\u20105."},{"key":"key2022012419505341800_b13","unstructured":"Marquardt, I. (1992), \u201cInside the Baldrige Award guidelines category 3: strategic quality planning\u201d, Quality Progress, Vol. 25 No. 8, pp. 93\u20106."},{"key":"key2022012419505341800_b14","unstructured":"Omdahl, T. (1992), \u201cInside the Baldrige Award guidelines category 2: information and analysis\u201d, Quality Progress, Vol. 25 No. 7, pp. 41\u20106."},{"key":"key2022012419505341800_b15","doi-asserted-by":"crossref","unstructured":"Prybutok, V.R. and Spink, A. (1999), \u201cTransformation of a healthcare information system: a self\u2010assessment survey\u201d, IEEE Transactions on Engineering Management, Vol. 46 No. 3, pp. 299\u2010310.","DOI":"10.1109\/17.775282"},{"key":"key2022012419505341800_b16","unstructured":"Prybutok, V.R. and Stafford, M. (1997), \u201cUsing the Baldrige criteria for self\u2010assessment\u201d, Marketing Health Services, Vol. 17 No. 1, pp. 45\u20108."},{"key":"key2022012419505341800_b17","unstructured":"Reimann, C.W. (1989), \u201cThe Baldrige Award: leading the way in quality initiatives\u201d, Quality Progress, Vol. 22 No. 7, pp. 35\u20109."},{"key":"key2022012419505341800_b18","doi-asserted-by":"crossref","unstructured":"Scheuermann, L., Zhu, Z. and Scheuermann, S.B. (1997), \u201cTQM success efforts: use more quantitative or qualitative tools?\u201d, Industrial Management & Data Systems, Vol. 97 No. 7, pp. 264\u201070.","DOI":"10.1108\/02635579710191680"},{"key":"key2022012419505341800_b19","unstructured":"Stratton, B. (1992), \u201cA different look at the Baldrige Award\u201d, Quality Progress, Vol. 24 No. 2, pp. 17\u201020."},{"key":"key2022012419505341800_b20","unstructured":"Sullivan, R.L. (1992), \u201cInside the Baldrige Award guidelines category 1: leadership\u201d, Quality Progress, Vol. 25 No. 6, pp. 41\u20106."},{"key":"key2022012419505341800_b21","doi-asserted-by":"crossref","unstructured":"Tanner, J.R., Heady, R.B. and Zhu, Z. (1995), \u201cTQM payback experience in manufacturing firms\u201d, Industrial Management & Data Systems, Vol. 95 No. 9, pp. 3\u20108.","DOI":"10.1108\/02635579510097164"},{"key":"key2022012419505341800_b22","unstructured":"United States Department of Commerce (1998), \u201c1998 Malcolm Baldrige National Quality Award: criteria for performance excellence\u201d."},{"key":"key2022012419505341800_b23","doi-asserted-by":"crossref","unstructured":"Vokurka, R.J. (2001), \u201cUsing the Baldrige criteria for personal quality improvement\u201d, Industrial Management & Data Systems, Vol. 101 No. 7, pp. 363\u20109.","DOI":"10.1108\/EUM0000000005824"},{"key":"key2022012419505341800_b24","doi-asserted-by":"crossref","unstructured":"Wu, H., Wiebe, H.A. and Politi, J. (1997), \u201cSelf\u2010assessment of total quality management programs\u201d, Engineering Management Journal, Vol. 9 No. 1, pp. 25\u201031.","DOI":"10.1080\/10429247.1997.11414927"},{"key":"key2022012419505341800_frd1","unstructured":"DuPont, L.R. (1997), \u201cThe criteria: a looking glass to Americans' understanding of quality\u201d, Quality Progress, Vol. 30 No. 9, pp. 89\u201095."},{"key":"key2022012419505341800_frd2","unstructured":"Saco, R.M. (1997), \u201cThe criteria: a looking glass to Americans' understanding of quality\u201d, Quality Progress, Vol. 30 No. 11, pp. 89\u201096."},{"key":"key2022012419505341800_frd3","unstructured":"Schlange, T.G. (1991), \u201cQuality information systems\u201d, Proc. IMPRO91, Juran Inst., Wilton, CT."},{"key":"key2022012419505341800_frd4","doi-asserted-by":"crossref","unstructured":"Sengupta, K. and Zviran, M. (1997), \u201cMeasuring user satisfaction in an outsourcing environment\u201d, IEEE Transactions on Engineering Management, Vol. 44 No. 4, pp. 414\u201021.","DOI":"10.1109\/17.649871"},{"key":"key2022012419505341800_frd5","unstructured":"Society for Information Management (SIM) (1992), \u201cWorking groups on quality, quality assessment and planning tools for IS: for specifying the elements and levels of information systems quality\u201d, Society for Information Management, Chicago, IL."}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570410550223","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570410550223\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570410550223\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:37:24Z","timestamp":1753400244000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/104\/7\/558-566\/179791"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004,9,1]]},"references-count":29,"journal-issue":{"issue":"7","published-print":{"date-parts":[[2004,9,1]]}},"alternative-id":["10.1108\/02635570410550223"],"URL":"https:\/\/doi.org\/10.1108\/02635570410550223","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2004,9,1]]}}}