{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T12:46:49Z","timestamp":1772801209901,"version":"3.50.1"},"reference-count":28,"publisher":"Emerald","issue":"8","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004,10,1]]},"abstract":"<jats:p>This paper discusses the six core business processes and supporting technology that are impacted by an enterprise resource planning (ERP) implementation. It begins with a brief history of the evolution of ERP and the information systems technology that enabled its development. A discussion of project implementation team preparations is followed by a description of process mapping and its significance to the success of an ERP implementation. Highlights of \u201cAs-Is\u201d and \u201cTo-Be\u201d process mapping and change management conclude the paper.<\/jats:p>","DOI":"10.1108\/02635570410561618","type":"journal-article","created":{"date-parts":[[2006,7,17]],"date-time":"2006-07-17T19:49:19Z","timestamp":1153165759000},"page":"637-643","source":"Crossref","is-referenced-by-count":77,"title":["Process mapping in successful ERP implementations"],"prefix":"10.1108","volume":"104","author":[{"given":"Michael D.","family":"Okrent","sequence":"first","affiliation":[{"name":"Southern Connecticut State University, New Haven, Connecticut, USA"}]},{"given":"Robert J.","family":"Vokurka","sequence":"additional","affiliation":[{"name":"Texas A&M University \u2013 Corpus Christi, Texas, USA"}]}],"member":"140","reference":[{"key":"2025072819565853800_b1","unstructured":"Langenwalter, G.A.\n           (2000), Enterprise Resources Planning and beyond : Integrating your Entire Organization, St Lucie Press, Boca Raton, FL."},{"issue":"2","key":"2025072819565853800_b2","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1108\/02635570010286078","article-title":"Enterprise resource planning: business needs and technologies","volume":"100","author":"Rao","year":"2000","journal-title":"Industrial Management & Data Systems"},{"issue":"5","key":"2025072819565853800_b3","doi-asserted-by":"crossref","first-page":"26","DOI":"10.1108\/02635579610123316","article-title":"Windows of opportunity: timing and entry strategies","volume":"96","author":"Ridgman","year":"1996","journal-title":"Industrial Management & Data Systems"},{"issue":"1","key":"2025072819565853800_b4","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1108\/02635570110365970","article-title":"Managing dirty data in organizations using ERP: lessons from a case study","volume":"101","author":"Vosburg","year":"2001","journal-title":"Industrial Management & Data Systems"},{"issue":"1","key":"2025072819565853800_b5","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1108\/02635570210414668","article-title":"Data quality issues in implementing an ERP","volume":"102","author":"Xu","year":"2002","journal-title":"Industrial Management & Data Systems"},{"issue":"3","key":"2025072819565853800_b6","doi-asserted-by":"crossref","first-page":"146","DOI":"10.1108\/02635570210421336","article-title":"Business process re-engineering for flexibility and innovation in manufacturing","volume":"102","author":"Zhang","year":"2002","journal-title":"Industrial Management & Data Systems"},{"key":"2025072819565853800_frd1","unstructured":"Anon.\n           (2001), \u201cMaking the ERP commitment: What controllers now say about implementation time and costs\u201d, The Controller's Report, No. 05, pp. 1-3."},{"issue":"2","key":"2025072819565853800_frd2","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1108\/09544789910370680","article-title":"Large firms versus small firms \u2013 do they implement CI the same way?","volume":"11","author":"Chapman","year":"1999","journal-title":"The TQM Magazine"},{"key":"2025072819565853800_frd3","unstructured":"Jaffe, D.T.\n           and Scott, C.D. (1999), Getting your Organization to Change, Crisp Publications, Menlo Park, CA."},{"issue":"2","key":"2025072819565853800_frd4","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1108\/14691930210424752","article-title":"Human capital knowledge value added: a case study in infotech","volume":"3","author":"Kannan","year":"2002","journal-title":"Journal of Intellectual Capital"},{"key":"2025072819565853800_frd5","doi-asserted-by":"crossref","unstructured":"Kapp, K.M.\n          , Latham, W.F. and Ford-Latham, H. (2001), Integrated Learning for ERP Success: a Learning Requirements Planning Approach, St Lucie Press, Boca Raton, FL.","DOI":"10.1201\/9781420025545"},{"key":"2025072819565853800_frd6","unstructured":"Klement, R.\n           and Richardson, G. (1997), \u201cBusiness Process Mapping Techniques for ISO 9001 and 14001 Certifications\u201d, APICS International Conference Proceedings, pp. 242-8."},{"issue":"4","key":"2025072819565853800_frd7","first-page":"43","article-title":"Strategy and execution of ERP upgrades","volume":"15","author":"Kurt","year":"1999","journal-title":"Government Finance Review"},{"key":"2025072819565853800_frd8","unstructured":"McClure, M.\n           (2003), \u201cCombining ERP with CRM has meant more TLC for FWMurphy customers\u201d, 1to1 Magazine, March, p. 1."},{"issue":"2","key":"2025072819565853800_frd9","doi-asserted-by":"crossref","first-page":"302","DOI":"10.1016\/S0377-2217(02)00551-9","article-title":"Enterprise resource planning: managing the implementation process","volume":"146","author":"Mabert","year":"2003","journal-title":"European Journal of Operational Research"},{"key":"2025072819565853800_frd10","doi-asserted-by":"crossref","unstructured":"Millar, B.\n           (2002), \u201cERP meets CRM and \u2026 neither blinks\u201d, 1to1 Magazine, February, p. 1.","DOI":"10.1145\/763913.763912"},{"key":"2025072819565853800_frd11","unstructured":"Moore, G.A.\n           (2002), Crossing the Chasm, HarperBusiness, New York, NY."},{"key":"2025072819565853800_frd12","doi-asserted-by":"crossref","unstructured":"Nah, F.F-H.\n           (2002), Enterprise Resource Planning Solutions and Management, IRM Press, Hershey.","DOI":"10.4018\/978-1-930708-36-5"},{"key":"2025072819565853800_frd13","unstructured":"Orlicky, J.\n           (1975), Material Requirements Planning, McGraw-Hill, New York, NY."},{"key":"2025072819565853800_frd14","unstructured":"Plossl, G.W.\n           and Wight, O.W. (1967), Production and Inventory Control; Principles and Techniques, Prentice-Hall, Englewood Cliffs, NJ."},{"issue":"10","key":"2025072819565853800_frd15","first-page":"4","article-title":"ERP should pay more attention to customer business process","volume":"13","author":"Pollard","year":"1999","journal-title":"SunServer"},{"key":"2025072819565853800_frd16","unstructured":"Ptak, C.A.\n           and Schragenheim, E. 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