{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,19]],"date-time":"2026-03-19T12:13:13Z","timestamp":1773922393960,"version":"3.50.1"},"reference-count":42,"publisher":"Emerald","issue":"9","license":[{"start":{"date-parts":[[2004,12,1]],"date-time":"2004-12-01T00:00:00Z","timestamp":1101859200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004,12,1]]},"abstract":"<jats:p>This study examines motivational factors influencing one's intention to continue using WWW applications. Social cognitive theory is adapted and integrated with expectancy disconfirmation theory and empirical findings from prior studies about continued use of information systems. Research hypotheses derived from this model are empirically validated using the responses to a survey on WWW usage, collected from 235 users. Results suggest that users\u2019 continuance intention is determined by their satisfaction with prior use, internet self\u2010efficacy, and outcome expectations. Outcome expectation, in turn, is influenced by their satisfaction with prior use and prior perceived confirmation. This study draws attention to the substantial differences between acceptance and continuance. Implications for practice and further research are considered.<\/jats:p>","DOI":"10.1108\/02635570410567757","type":"journal-article","created":{"date-parts":[[2004,11,15]],"date-time":"2004-11-15T19:18:09Z","timestamp":1100546289000},"page":"766-775","source":"Crossref","is-referenced-by-count":142,"title":["Determinants of continued use of the WWW: an integration of two theoretical models"],"prefix":"10.1108","volume":"104","author":[{"given":"Meng H.","family":"Hsu","sequence":"first","affiliation":[]},{"given":"Chao M.","family":"Chiu","sequence":"additional","affiliation":[]},{"given":"Teresa L.","family":"Ju","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031820212628100_b1","doi-asserted-by":"crossref","unstructured":"Anderson, E.W. and Sullivan, M.W. (1993), \u201cThe antecedents and consequences of customer satisfaction for firms\u201d, Marketing Science, Vol. 12 No. 2, pp. 125\u201043.","DOI":"10.1287\/mksc.12.2.125"},{"key":"key2022031820212628100_b2","unstructured":"Bandura, A. (1986), Social Foundations of Thought and Action: A Social Cognitive Theory, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022031820212628100_b3","doi-asserted-by":"crossref","unstructured":"Bandura, A. (1989), \u201cRegulation of cognitive process through perceived self\u2010efficacy\u201d, Developmental Psychology, Vol. 25 No. 5, pp. 729\u201035.","DOI":"10.1037\/0012-1649.25.5.729"},{"key":"key2022031820212628100_b4","unstructured":"Bandura, A. (1997), Self\u2010Efficacy: The Exercise of Control, Freeman, New York, NY."},{"key":"key2022031820212628100_b5","doi-asserted-by":"crossref","unstructured":"Bentler, P.M. and Bonnett, D.G. (1980), \u201cSignificance tests and goodness of fit in the analysis of covariance structures\u201d, Psychological Bulletin, Vol. 88 No. 3, pp. 588\u2010606.","DOI":"10.1037\/0033-2909.88.3.588"},{"key":"key2022031820212628100_b6","doi-asserted-by":"crossref","unstructured":"Bettman, J.R. and Sujan, M. (1987), \u201cEffects of framing on evaluations of comparable and non\u2010comparable alternatives by expert and novice consumers\u201d, Journal of Consumer Research, Vol. 14 No. 2, pp. 141\u201054.","DOI":"10.1086\/209102"},{"key":"key2022031820212628100_b7","doi-asserted-by":"crossref","unstructured":"Bhattacherjee, A. (2001), \u201cUnderstanding information systems continuance: an expectation\u2010confirmation model\u201d, MIS Quarterly, Vol. 25 No. 3, pp. 351\u201070.","DOI":"10.2307\/3250921"},{"key":"key2022031820212628100_b8","doi-asserted-by":"crossref","unstructured":"Cheung, W. (1998), \u201cThe use of the World Wide Web for commercial purposes\u201d, Industrial Management & Data Systems, Vol. 98 No. 4, pp. 172\u20107.","DOI":"10.1108\/02635579810219345"},{"key":"key2022031820212628100_b9","doi-asserted-by":"crossref","unstructured":"Compeau, D.R. and Higgins, C.A. (1995a), \u201cApplication of social cognitive theory to training for computer skills\u201d, Information Systems Research, Vol. 6 No. 2, pp. 118\u201043.","DOI":"10.1287\/isre.6.2.118"},{"key":"key2022031820212628100_b10","doi-asserted-by":"crossref","unstructured":"Compeau, D.R. and Higgins, C.A. (1995b), \u201cComputer self\u2010efficacy: development of a measure and initial test\u201d, MIS Quarterly, Vol. 19 No. 2, pp. 189\u2010211.","DOI":"10.2307\/249688"},{"key":"key2022031820212628100_b11","doi-asserted-by":"crossref","unstructured":"Compeau, D.R. and Higgins, C.A. (1999), \u201cSocial cognitive theory and individual reactions to computing technology: a longitudinal study\u201d, MIS Quarterly, Vol. 23 No. 2, pp. 145\u201058.","DOI":"10.2307\/249749"},{"key":"key2022031820212628100_b12","doi-asserted-by":"crossref","unstructured":"Davis, F., Bagozzi, R.P. and Warshaw, P.R. (1989), \u201cUser acceptance of computer technology: a comparison of two theoretical models\u201d, Management Science, Vol. 35 No. 8, pp. 982\u20101003.","DOI":"10.1287\/mnsc.35.8.982"},{"key":"key2022031820212628100_b14","doi-asserted-by":"crossref","unstructured":"Eastin, M.A. (2002), \u201cDiffusion of e\u2010commerce: an analysis of the adoption of four e\u2010commerce activities\u201d, Telematics and Informatics, Vol. 19 No. 3, pp. 251\u201067.","DOI":"10.1016\/S0736-5853(01)00005-3"},{"key":"key2022031820212628100_b15","doi-asserted-by":"crossref","unstructured":"Eastin, M.A. and LaRose, R.L. (2000), \u201cInternet self\u2010efficacy and the psychology of the digital divide\u201d, Journal of Computer Mediated Communication, Vol. 6 No. 1, available at: www.ascusc.org\/ jcmc\/vol6\/issue1\/eastin.html.","DOI":"10.1111\/j.1083-6101.2000.tb00110.x"},{"key":"key2022031820212628100_b16","doi-asserted-by":"crossref","unstructured":"Fazio, R.H. and Zanna, M.P. (1981), \u201cDirect experience and attitude\u2010behavior consistency\u201d, in Berkowitz, l. (Ed.), Advances in Experimental Social Psychology, Vol. 14, Academic Press, New York, NY, pp. 161\u2010202.","DOI":"10.1016\/S0065-2601(08)60372-X"},{"key":"key2022031820212628100_b17","doi-asserted-by":"crossref","unstructured":"Fornell, A. and Larcker, D.F. (1981), \u201cEvaluating structural equation models with unobservable and measurement error\u201d, Journal of Marketing Research, Vol. 18 No. 1, pp. 39\u201050.","DOI":"10.1177\/002224378101800104"},{"key":"key2022031820212628100_b20","unstructured":"GVU WWW Survey (1998), available at: www.gvu.gatech.edu\/user_surveys\/ survey\u20101998\u201010."},{"key":"key2022031820212628100_b22","doi-asserted-by":"crossref","unstructured":"Hong, I.B. (1999), \u201cInformation technology to support any\u2010time, any\u2010place team meetings in Korean organizations\u201d, Industrial Management & Data Systems, Vol. 99 No. 1, pp. 18\u201024.","DOI":"10.1108\/02635579910247145"},{"key":"key2022031820212628100_b23","doi-asserted-by":"crossref","unstructured":"Hsu, M.H. and Chiu, C.M. (2004), \u201cInternet self\u2010efficacy and electronic service acceptance\u201d, Decision Support Systems, forthcoming.","DOI":"10.1016\/j.dss.2003.08.001"},{"key":"key2022031820212628100_b24","doi-asserted-by":"crossref","unstructured":"Hsu, M.H. and Kuo, F.Y. (2003), \u201cAn investigation of volitional control in information ethics\u201d, Behavior and Information Technology, Vol. 22 No. 1, pp. 53\u201062.","DOI":"10.1080\/01449290301781"},{"key":"key2022031820212628100_b25","doi-asserted-by":"crossref","unstructured":"Hung, S.Y. and Liang, T.P. (2001), \u201cEffect of computer self\u2010efficacy on the use of executive support systems\u201d, Industrial Management & Data Systems, Vol. 101 No. 5, pp. 227\u201037.","DOI":"10.1108\/02635570110394626"},{"key":"key2022031820212628100_b26","doi-asserted-by":"crossref","unstructured":"Johnson, R.D. and Marakas, G.M. (2000), \u201cThe role of behavioral modeling in computer skills acquisition: toward refinement of the model\u201d, Information Systems Research, Vol. 11 No. 4, pp. 402\u201017.","DOI":"10.1287\/isre.11.4.402.11869"},{"key":"key2022031820212628100_b27","doi-asserted-by":"crossref","unstructured":"Joo, Y.J., Bong, M. and Choi, H.J. (2000), \u201cSelf\u2010efficacy for self\u2010regulated learning, academic self\u2010efficacy, and internet self\u2010efficacy in web\u2010based instruction\u201d, Educational Technology Research and Development, Vol. 48 No. 2, pp. 5\u201017.","DOI":"10.1007\/BF02313398"},{"key":"key2022031820212628100_b28","doi-asserted-by":"crossref","unstructured":"Kettinger, W.J. and Lee, C.C. (1994), \u201cPerceived service quality and user satisfaction with the information services function\u201d, Decision Science, Vol. 25 No. 5, pp. 737\u201066.","DOI":"10.1111\/j.1540-5915.1994.tb01868.x"},{"key":"key2022031820212628100_b29","doi-asserted-by":"crossref","unstructured":"Kettinger, W.J. and Lee, C.C. (1997), \u201cPragmatic perspectives on the measurement of information systems service quality\u201d, MIS Quarterly, Vol. 21 No. 2, pp. 223\u201039.","DOI":"10.2307\/249421"},{"key":"key2022031820212628100_b30","doi-asserted-by":"crossref","unstructured":"Kuo, F.Y. and Hsu, M.H. (2001), \u201cDevelopment and validation of ethical computer self\u2010efficacy measure: the case of softlifting\u201d, Journal of Business Ethics, Vol. 32 No. 4, pp. 299\u2010315.","DOI":"10.1023\/A:1010715504824"},{"key":"key2022031820212628100_b31","doi-asserted-by":"crossref","unstructured":"Kuo, F.Y., Chu, T.H., Hsu, M.H. and Hsie, H.S. (2004), \u201cAn investigation of effort\u2010accuracy tradeoff and the impact of self\u2010efficacy on web searching behaviors\u201d, Decision Support Systems, forthcoming.","DOI":"10.1016\/S0167-9236(03)00032-0"},{"key":"key2022031820212628100_b32","doi-asserted-by":"crossref","unstructured":"Liu, S.P., Tucker, D., Koh, C.E. and Kappelman, L. (2003), \u201cStandard user interface in e\u2010commerce sites\u201d, Industrial Management & Data Systems, Vol. 103 No. 8, pp. 600\u201010.","DOI":"10.1108\/02635570310497648"},{"key":"key2022031820212628100_b34","doi-asserted-by":"crossref","unstructured":"McKinney, V., Yoon, K. and Zahedi, F.M. (2002), \u201cThe measurement of web\u2010customer satisfaction: an expectation and disconfirmation approach\u201d, Information System Research, Vol. 13 No. 3, pp. 296\u2010315.","DOI":"10.1287\/isre.13.3.296.76"},{"key":"key2022031820212628100_b33","doi-asserted-by":"crossref","unstructured":"Marakas, G.M., Yi, M.Y. and Johnson, R.D. (1998), \u201cThe multilevel and multifaceted character of computer self\u2010efficacy: toward clarification of the construct and an integrative framework for research\u201d, Information System Research, Vol. 9 No. 2, pp. 126\u201063.","DOI":"10.1287\/isre.9.2.126"},{"key":"key2022031820212628100_b35","doi-asserted-by":"crossref","unstructured":"Oliver, R.L. (1980), \u201cA cognitive model for the antecedents and consequences of satisfaction\u201d, Journal of Marketing Research, Vol. 17 No. 3, pp. 460\u20109.","DOI":"10.1177\/002224378001700405"},{"key":"key2022031820212628100_b36","unstructured":"Oliver, T.A. and Shapiro, F. (1993), \u201cSelf\u2010efficacy and computers\u201d, Journal of Computer\u2010Based Interactions, Vol. 20 No. 3, pp. 81\u20105."},{"key":"key2022031820212628100_b37","doi-asserted-by":"crossref","unstructured":"Petrick, J.F., Morais, D.D. and Norman, W.C. (2001), \u201cAn examination of the determinants of entertainment vacationers\u2019 intentions to revisit\u201d, Journal of Travel Research, Vol. 40 No. 1, pp. 41\u20108.","DOI":"10.1177\/004728750104000106"},{"key":"key2022031820212628100_b39","doi-asserted-by":"crossref","unstructured":"Salisbury, W.D., Pearson, R.A., Pearson, A.W. and Miller, D.W. (2001), \u201cPerceived security and World Wide Web purchase intention\u201d, Industrial Management & Data Systems, Vol. 101 No. 4, pp. 165\u201077.","DOI":"10.1108\/02635570110390071"},{"key":"key2022031820212628100_b40","doi-asserted-by":"crossref","unstructured":"Taylor, S. and Todd, P.A. (1995), \u201cUnderstanding information technology usage: a test of competing models\u201d, Information Systems Research, Vol. 6 No. 2, pp. 144\u201076.","DOI":"10.1287\/isre.6.2.144"},{"key":"key2022031820212628100_b41","doi-asserted-by":"crossref","unstructured":"Torkzadeh, G. and Van Dyke, T.P. (2001), \u201cDevelopment and validation of an internet self\u2010efficacy scale\u201d, Behavior and Information Technology, Vol. 20 No. 4, pp. 275\u201080.","DOI":"10.1080\/01449290110050293"},{"key":"key2022031820212628100_b42","doi-asserted-by":"crossref","unstructured":"Webster, J. and Martocchio, J. (1992), \u201cMicrocomputer playfulness: development of a measure with workplace implications\u201d, MIS Quarterly, Vol. 16 No. 2, pp. 201\u201026.","DOI":"10.2307\/249576"},{"key":"key2022031820212628100_frg1","doi-asserted-by":"crossref","unstructured":"DeLone, W.H. and McLean, E.R. (1992), \u201cInformation systems success: the quest for the dependent variable\u201d, Information Systems Research, Vol. 3 No. 1, pp. 60\u201095.","DOI":"10.1287\/isre.3.1.60"},{"key":"key2022031820212628100_frg2","doi-asserted-by":"crossref","unstructured":"Gist, M.E. and Mitchell, T.R. (1992), \u201cSelf\u2010efficacy: a theoretical analysis of its determinants and malleability\u201d, Academy of Management Review, Vol. 17 No. 2, pp. 183\u2010211.","DOI":"10.5465\/amr.1992.4279530"},{"key":"key2022031820212628100_frg3","doi-asserted-by":"crossref","unstructured":"Gist, M.E., Schworerer, C. and Rosen, B. (1989), \u201cEffects of alternative training methods on self\u2010efficacy and performance in computer software training\u201d, Journal of Applied Psychology, Vol. 74 No. 6, pp. 884\u201091.","DOI":"10.1037\/0021-9010.74.6.884"},{"key":"key2022031820212628100_frg4","doi-asserted-by":"crossref","unstructured":"Hill, T., Smith, N.D. and Mann, M.F. (1987), \u201cRole of efficacy expectations in predicting the decision to use advanced technologies: the case of computers\u201d, Journal of Applied Psychology, Vol. 72 No. 2, pp. 307\u201013.","DOI":"10.1037\/0021-9010.72.2.307"},{"key":"key2022031820212628100_frg5","unstructured":"Rogers, E.M. (1995), Diffusion of Innovations, The Free Press, New York, NY."}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570410567757","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570410567757\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570410567757\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:37:27Z","timestamp":1753400247000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/104\/9\/766-775\/175888"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004,12,1]]},"references-count":42,"journal-issue":{"issue":"9","published-print":{"date-parts":[[2004,12,1]]}},"alternative-id":["10.1108\/02635570410567757"],"URL":"https:\/\/doi.org\/10.1108\/02635570410567757","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2004,12,1]]}}}