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Describes several tasks in the measurement, interpretation and evaluation phases and examines the appropriateness of an expert systems application. Finds that expert systems applications could be useful in interpretation and evaluation. Focuses on productivity analysis at the organizational\u2010level only. Opines that business managers with limited or no knowledge of productivity models may want to have expert systems applications developed to diagnose problems and take corrective actions in a timely manner. The paper could be useful to business practitioners as well as researchers. Contributions include a detailed description of productivity analysis and how and where expert systems applications could make a difference. Productivity management is critical for long\u2010term business survival.<\/jats:p>","DOI":"10.1108\/02635570410567766","type":"journal-article","created":{"date-parts":[[2004,11,15]],"date-time":"2004-11-15T19:18:09Z","timestamp":1100546289000},"page":"776-785","source":"Crossref","is-referenced-by-count":18,"title":["Expert systems applications for productivity analysis"],"prefix":"10.1108","volume":"104","author":[{"given":"Mohan P.","family":"Rao","sequence":"first","affiliation":[]},{"given":"David M.","family":"Miller","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022030819513491800_b1","unstructured":"Alavi, M. (2000), \u201cManaging organizational knowledge\u201d, in Zmud, W.R. (Ed.), Framing the Domains of IT Management: Projecting the Future, Chapter 2, Pinnaflex Educational Resources, Cincinnati, OH."},{"key":"key2022030819513491800_b2","doi-asserted-by":"crossref","unstructured":"Balachandra, R. 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