{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,19]],"date-time":"2026-03-19T03:21:59Z","timestamp":1773890519741,"version":"3.50.1"},"reference-count":32,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2005,4,1]],"date-time":"2005-04-01T00:00:00Z","timestamp":1112313600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2005,4,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>To explore the organisational issues involved in implementing an enterprise resource Planning (ERP) system as the main approach to change management within a large global organisation, from a management perspective.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>A case based research approach is used which includes participant observation and semi structured interviews with all of the case management team.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The findings indicate that ERP should be incorporated within a wider change programme, with changes to people management and cultural practices, in addition to process change. Much more consideration should be given to organisational change issues prior to design and implementation of ERP.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The study is limited to that of a management perspective.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The findings can be used to guide management teams in designing and implementing ERP as part of a wider approach to organisational change.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper contributes to the need for ERP studies that go beyond technical implementation issues and which address associated complex change management.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570510590110","type":"journal-article","created":{"date-parts":[[2005,4,5]],"date-time":"2005-04-05T09:19:44Z","timestamp":1112692784000},"page":"280-290","source":"Crossref","is-referenced-by-count":80,"title":["Enterprise resource planning and organisational innovation: a management perspective"],"prefix":"10.1108","volume":"105","author":[{"given":"Rodney","family":"McAdam","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alan","family":"Galloway","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031620403256700_b1","doi-asserted-by":"crossref","unstructured":"Ash, C. and Burn, J. (2003), \u201cA strategic framework for the management of ERP enabled e\u2010business change\u201d, European Journal of Operational Research, Vol. 146 No. 2, pp. 374\u201094.","DOI":"10.1016\/S0377-2217(02)00556-8"},{"key":"key2022031620403256700_b2","doi-asserted-by":"crossref","unstructured":"Beretta, S. (2002), \u201cUnleashing the integration potential of ERP systems\u201d, Business Process Management Journal, Vol. 8 No. 3, pp. 254\u201077.","DOI":"10.1108\/14637150210428961"},{"key":"key2022031620403256700_b3","doi-asserted-by":"crossref","unstructured":"Clemmons, S. and Simon, J. (2001), \u201cControl and coordination in global ERP configuration\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 205\u201015.","DOI":"10.1108\/14637150110392665"},{"key":"key2022031620403256700_b4","unstructured":"Curran, B. and Keller, D. (1998), SAP R\/3 Business Blueprint \u2013 Understanding the Business Process Reference Model, Prentice\u2010Hall, London."},{"key":"key2022031620403256700_b5","unstructured":"Davenport, T.H. (1999), \u201cPutting the enterprise into the enterprise system\u201d, Harvard Business Review, pp. 159\u201085."},{"key":"key2022031620403256700_b6","unstructured":"Easterby\u2010Smith, M., Thorpe, R. and Lowe, A. (1993), Management Research: An Introduction, Sage Publications, London."},{"key":"key2022031620403256700_b7","doi-asserted-by":"crossref","unstructured":"Grossman, T. and Walsh, J. (2004), \u201cAvoiding the pitfalls of ERP system implementation\u201d, Information Systems Information, Vol. 21 No. 2, pp. 38\u201043.","DOI":"10.1201\/1078\/44118.21.2.20040301\/80420.6"},{"key":"key2022031620403256700_b8","doi-asserted-by":"crossref","unstructured":"Gupta (2000), \u201cEnterprise resource planning: the emerging organisational value systems\u201d, Industrial Management & Data Systems, Vol. 100 No. 3, pp. 114\u201019.","DOI":"10.1108\/02635570010286131"},{"key":"key2022031620403256700_b9","unstructured":"Hamel, G. (2000), Leading the Revolution, Harvard Business School Press, New York, NY."},{"key":"key2022031620403256700_b10","unstructured":"Henry, J. (1997), Creative Management, Sage, London."},{"key":"key2022031620403256700_b11","doi-asserted-by":"crossref","unstructured":"Ho, C., Wu, W. and Tai, Y. (2004), \u201cStrategies for the adaptation of ERP systems\u201d, Industrial management & Data Systems, Vol. 104 No. 3, pp. 234\u201051.","DOI":"10.1108\/02635570410525780"},{"key":"key2022031620403256700_b12","doi-asserted-by":"crossref","unstructured":"Huang, C. (2002), \u201cDistributed manufacturing execution systems: a workflow perspective\u201d, Journal of Intelligent Manufacturing, Vol. 13 No. 6, pp. 485\u201099.","DOI":"10.1023\/A:1021097912698"},{"key":"key2022031620403256700_b13","doi-asserted-by":"crossref","unstructured":"Huang, M., Wang, J., Yu, J. and Chiu, C. (2004), \u201cValue\u2010added E.R.P information into information goods: an economic analysis\u201d, Industrial Management & Data Systems, Vol. 104 No. 8, pp. 689\u201097.","DOI":"10.1108\/02635570410561681"},{"key":"key2022031620403256700_b14","unstructured":"Huang, A., Yen, D., Chou, D. and Xu, Y. (2003), \u201cCorporate applications integration: challenges, opportunities, and implementation strategies\u201d, Journal of Business and Management, Vol. 9 No. 2, pp. 137\u201045."},{"key":"key2022031620403256700_b16","doi-asserted-by":"crossref","unstructured":"Kennerley, M. and Neely, A. (2001), \u201cEnterprise resource planning: analysing the impact\u201d, Integrated Manufacturing Systems Journal, Vol. 12 No. 2, pp. 103\u201013.","DOI":"10.1108\/09576060110384299"},{"key":"key2022031620403256700_b15","unstructured":"Keller, G. and Teufel, T. (1998), SAP R\/3 Process\u2010Oriented Implementation, Addison\u2010Wesley, Wokingham."},{"key":"key2022031620403256700_b17","doi-asserted-by":"crossref","unstructured":"Lars, F. (2004), \u201cArchitecture for integration of distributed ERP systems and e\u2010commerce systems\u201d, Industrial management & Data Systems, Vol. 104 No. 5, pp. 418\u201029.","DOI":"10.1108\/02635570410537507"},{"key":"key2022031620403256700_b18","unstructured":"Martin, M. (1998a), \u201cAn ERP strategy\u201d, Fortune, pp. 95\u20107."},{"key":"key2022031620403256700_b19","unstructured":"Martin, R. (1998b), Changing the Mind of the Corporation, Harvard Business School Press, NY."},{"key":"key2022031620403256700_b20","doi-asserted-by":"crossref","unstructured":"Nah, F., Lau, J. and Kuang, J. (2001), \u201cCritical factors for successful implementation of enterprise systems\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 285\u201097.","DOI":"10.1108\/14637150110392782"},{"key":"key2022031620403256700_b21","doi-asserted-by":"crossref","unstructured":"Okrent, M. and Vokurka, R. (2004), \u201cProcess mapping in successful ERP implementations\u201d, Industrial Management & Data Systems, Vol. 104 No. 8, pp. 637\u201043.","DOI":"10.1108\/02635570410561618"},{"key":"key2022031620403256700_b22","doi-asserted-by":"crossref","unstructured":"Osterle, H., Fleisch, E. and Alt, R. (2000), Business Networking, Springer, Berlin.","DOI":"10.1007\/978-3-642-98076-3"},{"key":"key2022031620403256700_b23","doi-asserted-by":"crossref","unstructured":"Rao, S. (2000), \u201cEnterprise resource planning: business needs and technologies\u201d, Industrial Management & Data Systems, pp. 81\u20108.","DOI":"10.1108\/02635570010286078"},{"key":"key2022031620403256700_b24","unstructured":"Remenyi, D., Williams, B., Money, A. and Swartz, E. (1998), Research in Business and Management, Sage, London."},{"key":"key2022031620403256700_b25","doi-asserted-by":"crossref","unstructured":"Sarkis, J. and Sundarraj, R.P. (2000), \u201cFactors for strategic evaluation of enterprise information technologies\u201d, International Journal of Physical Distribution & Logistics Management, Vol. 30, pp. 196\u2010220.","DOI":"10.1108\/09600030010325966"},{"key":"key2022031620403256700_b26","doi-asserted-by":"crossref","unstructured":"Skok, W. and Legge, M. (2002), \u201cEvaluating enterprise resource planning (ERP) systems using an interpretive approach\u201d, Knowledge and Process Management, Vol. 9 No. 2, pp. 72\u201080.","DOI":"10.1002\/kpm.138"},{"key":"key2022031620403256700_b27","unstructured":"Slooten, K. and Yap, L. (1999), \u201cImplementing ERP information systems using SAP\u201d, Proceedings of AMCIS."},{"key":"key2022031620403256700_b28","doi-asserted-by":"crossref","unstructured":"Stijn, E. and Wensley, A. (2001), \u201cOrganisational memory and the applications of process modelling in ERP systems\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 181\u20105.","DOI":"10.1108\/14637150110392647"},{"key":"key2022031620403256700_b29","doi-asserted-by":"crossref","unstructured":"Sumner, M. (1999), \u201cCritical success factors in enterprise wide information management systems projects\u201d, Proceedings of SIGCPR, New Orleans.","DOI":"10.1145\/299513.299722"},{"key":"key2022031620403256700_b30","doi-asserted-by":"crossref","unstructured":"Themistocleous, I., Irani, I. and O'Keefe, T. (2001), \u201cERP and application integration \u2013 an exploratory survey\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 195\u2010204.","DOI":"10.1108\/14637150110392656"},{"key":"key2022031620403256700_b31","doi-asserted-by":"crossref","unstructured":"Utecht, K., Hayes, R. and Okonkwo, P. (2004), \u201cEnterprise resource planning and the competitive advantage: the ease of integrating information between corporate headquarters in the united states and factories in Mexico\u201d, Competitiveness Review, Vol. 14 Nos. 1\/2, pp. 13\u201018.","DOI":"10.1108\/eb046464"},{"key":"key2022031620403256700_b32","unstructured":"Yin, R. (1994), \u201cApplication of case study research\u201d, Applied Social Research Methods Series, Sage Publications, San Francisco, CA."}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570510590110","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570510590110\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570510590110\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:37:30Z","timestamp":1753400250000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/105\/3\/280-290\/187516"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,4,1]]},"references-count":32,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2005,4,1]]}},"alternative-id":["10.1108\/02635570510590110"],"URL":"https:\/\/doi.org\/10.1108\/02635570510590110","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2005,4,1]]}}}