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The new feature of this agile quality enhancement system is characterized with the incorporation of the quality mining engine through the capabilities of the online analytical processing, case\u2010based reasoning, fuzzy logic and artificial neural networks, achieving the optimization of the performance of organizations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>In this paper, the detailed architecture and the components included in the proposed system are described with a case study to validate its feasibility of application in actual environment.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The proposed system is to enhance customer satisfaction by automating problem solving procedures in all business processes.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570510590174","type":"journal-article","created":{"date-parts":[[2005,4,5]],"date-time":"2005-04-05T09:19:44Z","timestamp":1112692784000},"page":"384-406","source":"Crossref","is-referenced-by-count":25,"title":["An intelligent forward quality enhancement system to achieve product customization"],"prefix":"10.1108","volume":"105","author":[{"given":"G.T.S.","family":"Ho","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"H.C.W.","family":"Lau","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"C.K.M","family":"Lee","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"A.W.H.","family":"Ip","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012520044938500_b1","doi-asserted-by":"crossref","unstructured":"Bergmann, R., Althoff, K\u2010D., Breem, S., Goker, M., Manago, M. and Traphoner, R. 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