{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:53:15Z","timestamp":1754157195935,"version":"3.41.2"},"reference-count":22,"publisher":"Emerald","issue":"9","license":[{"start":{"date-parts":[[2006,12,1]],"date-time":"2006-12-01T00:00:00Z","timestamp":1164931200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2006,12,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>To address two key problems facing the production department at the government pharmaceutical organization (GPO). They were a lack of productivity and performance measurement at the operational level, and a need to assess the functional readiness to undertake its own performance\u2010analysis work.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The decision was made to apply the multi\u2010factor productivity measurement model (MFPMM). This was due to its ability to link with existing data that had been generated by the accounting department, its explicit integration between productivity and financial performance (i.e. profitability) at the operational level, and its major features such as information on opportunity gain\/loss.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>For the GPO, it was quite clear that productivity improvement would represent the critical direction for the production department in the future. Based on its initial deployment at the Section 3 unit, the MFPMM was generally viewed as a suitable tool for measuring and providing necessary productivity\/performance information.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The database management needed to be improved in order to ensure timely provision of data into the MFPMM. Furthermore, better performance\u2010analysis capability by the staffs was required. In other words, both technical and managerial aspects must be recognized in order to ensure the MFPMM success and sustainability.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This study generated insightful information into operational performance at the GPO. It was clear that productivity represented the basis for formulating future policy initiatives.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570610712573","type":"journal-article","created":{"date-parts":[[2007,1,15]],"date-time":"2007-01-15T11:08:45Z","timestamp":1168859325000},"page":"1272-1287","source":"Crossref","is-referenced-by-count":17,"title":["Productivity\/performance measurement"],"prefix":"10.1108","volume":"106","author":[{"given":"Kongkiti","family":"Phusavat","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Watcharapon","family":"Photaranon","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022032019504947200_b1","unstructured":"Aneksitthisin, E. 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