{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,13]],"date-time":"2026-03-13T18:10:56Z","timestamp":1773425456985,"version":"3.50.1"},"reference-count":36,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2007,4,3]],"date-time":"2007-04-03T00:00:00Z","timestamp":1175558400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,4,3]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This paper aims to illustrate the use of data envelopment analysis (DEA) in measuring internal supply chain performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Two DEA models were developed \u2013 the technical efficiency model and the cost efficiency model. The models are further enhanced with scenario analysis to derive more meaningful business insights for managers in making resources planning decisions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The information obtained from the DEA models helps managers to identify the inefficient operations and take the right remedial actions for continuous improvement. More importantly, the opportunity cost (forgone profit) calculated serves as a good reference to managers to make efficient decisions on resource allocations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>Results are based on the deterministic data set. Future enhancement of the study would be to look into the possibility of modeling DEA in a stochastic supply chain environment (non\u2010deterministic) due to the fact that supply chain operates in a dynamic environment.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The proposed DEA\u2010based approach provides useful managerial implications in the measurement of supply chain efficiency. The study proves the usefulness of DEA as a decision\u2010making tool in supply chain.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper provides useful insights into the use of DEA as a modeling tool to aid managerial decision making in measuring supply chain efficiency.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570710734271","type":"journal-article","created":{"date-parts":[[2007,3,15]],"date-time":"2007-03-15T10:22:43Z","timestamp":1173954163000},"page":"361-381","source":"Crossref","is-referenced-by-count":135,"title":["Supply chain performance measurement system using DEA modeling"],"prefix":"10.1108","volume":"107","author":[{"given":"Wai","family":"Peng Wong","sequence":"first","affiliation":[]},{"given":"Kuan","family":"Yew Wong","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022020120104811500_b1","unstructured":"Ali, A.I. and Seiford, L.M. (1993), \u201cThe mathematical programming approach to efficiency analysis\u201d, in Fried, H.O., Lovell, C.A.K. and Schmidt, S.S. (Eds), The Measurement of Productive Efficiency, Oxford University Press, New York, NY, pp. 120\u201059."},{"key":"key2022020120104811500_b2","doi-asserted-by":"crossref","unstructured":"Athanassopoulos, A.D. and Ballantine, J.A. (1995), \u201cRatio and frontier analysis for assessing corporate performance: evidence from the grocery industry in the UK\u201d, Journal of the Operational Research Society, Vol. 46 No. 4, pp. 427\u201040.","DOI":"10.1057\/jors.1995.62"},{"key":"key2022020120104811500_b3","doi-asserted-by":"crossref","unstructured":"Baccarini, D., Salm, G. and Love, P. (2004), \u201cManagement of risks in information technology projects\u201d, Industrial Management & Data Systems, Vol. 104 No. 4, pp. 286\u201095.","DOI":"10.1108\/02635570410530702"},{"key":"key2022020120104811500_b4","doi-asserted-by":"crossref","unstructured":"Banker, R.D., Charnes, A. and Cooper, W.W. (1984), \u201cSome models for estimating technical and scale inefficiencies in data envelopment analysis\u201d, Management Science, Vol. 30 No. 9, pp. 1078\u201092.","DOI":"10.1287\/mnsc.30.9.1078"},{"key":"key2022020120104811500_b5","unstructured":"Barr, R.S. and Seiford, L.M. (1994), \u201cBenchmarking with data envelopment analysis\u201d, paper presented at the ORSA\/TIMS Joint National Meeting, Detroit, MI, 23 October."},{"key":"key2022020120104811500_b6","doi-asserted-by":"crossref","unstructured":"Bell, R.A. and Morey, R.C. (1995), \u201cIncreasing the efficiency of corporate travel management through macro benchmarking\u201d, Journal of Travel Research, Vol. 33 No. 3, pp. 11\u201020.","DOI":"10.1177\/004728759503300303"},{"key":"key2022020120104811500_b7","doi-asserted-by":"crossref","unstructured":"Chan, A., Kwok, W. and Duffy, V. (2004), \u201cUsing AHP for determining priority in a safety management system\u201d, Industrial Management & Data Systems, Vol. 104 No. 5, pp. 430\u201045.","DOI":"10.1108\/02635570410537516"},{"key":"key2022020120104811500_b8","doi-asserted-by":"crossref","unstructured":"Charnes, A. and Cooper, W.W. (1978), \u201cMeasuring the efficiency of decision making units\u201d, European Journal of Operational Research, Vol. 2 No. 6, pp. 429\u201044.","DOI":"10.1016\/0377-2217(78)90138-8"},{"key":"key2022020120104811500_b9","doi-asserted-by":"crossref","unstructured":"Charnes, A., Cooper, W.W., Lewin, A.Y. and Seiford, L.M. (1994), Data Envelopment Analysis: Theory, Methodology and Applications, Kluwer Academic Publishers, Boston, MA.","DOI":"10.1007\/978-94-011-0637-5"},{"key":"key2022020120104811500_b10","doi-asserted-by":"crossref","unstructured":"Chou, T., Hsu, L., Yeh, Y. and Ho, C. (2005), \u201cTowards a framework of the performance evaluation of SMUs' industry portals\u201d, Industrial Management & Data Systems, Vol. 105 No. 4, pp. 527\u201044.","DOI":"10.1108\/02635570510592406"},{"key":"key2022020120104811500_b11","unstructured":"Christopher, M. (1998), Logistics and Supply Chain Management, Pitman Publishing, London."},{"key":"key2022020120104811500_b12","unstructured":"Collier, D.A. and Storbeck, J.E. (1993), \u201cA data envelopment approach to benchmarking in the telecommunications industry\u201d, working paper, Ohio State Faculty of Management Science, Ohio State University, Columbus, OH."},{"key":"key2022020120104811500_b13","doi-asserted-by":"crossref","unstructured":"Dey, P. and Ogunlana, S. (2004), \u201cSelection and application of risk management tools and techniques for build\u2010operate\u2010transfer projects\u201d, Industrial Management & Data Systems, Vol. 104 No. 4, pp. 334\u201046.","DOI":"10.1108\/02635570410530748"},{"key":"key2022020120104811500_b14","doi-asserted-by":"crossref","unstructured":"Farrell, M.J. (1957), \u201cThe measurement of productive efficiency\u201d, Journal of the Royal Statistical Society, Vol. 120 No. 3, pp. 253\u201090.","DOI":"10.2307\/2343100"},{"key":"key2022020120104811500_b15","doi-asserted-by":"crossref","unstructured":"Ferrier, G. and Lovell, C.A.K. (1990), \u201cMeasuring cost efficiency in banking: econometric and linear programming evidence\u201d, Journal of Econometrics, Vol. 46 No. 1, pp. 229\u201045.","DOI":"10.1016\/0304-4076(90)90057-Z"},{"key":"key2022020120104811500_b16","doi-asserted-by":"crossref","unstructured":"Helo, P. (2005), \u201cManaging agility and productivity in the electronics industry\u201d, Industrial Management & Data Systems, Vol. 104 No. 7, pp. 567\u201077.","DOI":"10.1108\/02635570410550232"},{"key":"key2022020120104811500_b17","doi-asserted-by":"crossref","unstructured":"Humphreys, P., Huang, G. and Cadden, T. (2005), \u201cA web\u2010based supplier evaluation tool for the product development process\u201d, Industrial Management & Data Systems, Vol. 105 No. 2, pp. 147\u201063.","DOI":"10.1108\/02635570510583299"},{"key":"key2022020120104811500_b18","unstructured":"Lovell, C.A.K. (1993), \u201cProduction frontiers and productive efficiency\u201d, in Fried, H.O., Lovell, C.A.K. and Schmidt, S.S. (Eds), The Measurement of Productive Efficiency, Oxford University Press, New York, NY, pp. 3\u201067."},{"key":"key2022020120104811500_b19","doi-asserted-by":"crossref","unstructured":"Rao, M.P. (2006), \u201cA performance measurement system using a profit\u2010linked multi\u2010factor measurement model\u201d, Industrial Management & Data Systems, Vol. 106 No. 3, pp. 362\u201079.","DOI":"10.1108\/02635570610653506"},{"key":"key2022020120104811500_b20","doi-asserted-by":"crossref","unstructured":"Rickards, R. (2003), \u201cSetting benchmarks and evaluating balanced scorecards with data envelopment analysis\u201d, Benchmarking: An International Journal, Vol. 10 No. 3, pp. 226\u201045.","DOI":"10.1108\/14635770310477762"},{"key":"key2022020120104811500_b21","doi-asserted-by":"crossref","unstructured":"Ross, D.F. (1998), Competing through Supply Chain Management, Kluwer Academic Publishers, Boston, MA.","DOI":"10.1007\/978-1-4757-4816-1"},{"key":"key2022020120104811500_b22","doi-asserted-by":"crossref","unstructured":"Sarkis, J. (2000), \u201cA comparative analysis of DEA as a discrete alternative multiple criteria decision tool\u201d, European Journal of Operational Research, Vol. 123 No. 3, pp. 543\u201057.","DOI":"10.1016\/S0377-2217(99)00099-5"},{"key":"key2022020120104811500_b23","unstructured":"Sarkis, J. and Talluri, S. (1996), \u201cEfficiency valuation and internal benchmarking for business process improvement\u201d, Journal of Engineering Valuation and Cost Analysis, Vol. 1 No. 1, pp. 43\u201054."},{"key":"key2022020120104811500_b24","doi-asserted-by":"crossref","unstructured":"Schefcyzk, M. (1993), \u201cIndustrial benchmarking: a case study of performance analysis techniques\u201d, International Journal of Production Economics, Vol. 32 No. 1, pp. 1\u201011.","DOI":"10.1016\/0925-5273(93)90003-4"},{"key":"key2022020120104811500_b26","doi-asserted-by":"crossref","unstructured":"Seiford, L.M. (1996), \u201cData envelopment analysis: the evolution of the state of the art (1978\u20101995)\u201d, Journal of Productivity Analysis, Vol. 7 No. 2, pp. 99\u2010138.","DOI":"10.1007\/BF00157037"},{"key":"key2022020120104811500_b25","doi-asserted-by":"crossref","unstructured":"Seiford, L.M. and Thrall, R.M. (1990), \u201cRecent developments in DEA: the mathematical approach to frontier analysis\u201d, Journal of Econometrics, Vol. 46 No. 1, pp. 7\u201038.","DOI":"10.1016\/0304-4076(90)90045-U"},{"key":"key2022020120104811500_b27","doi-asserted-by":"crossref","unstructured":"Seydel, J. (2006), \u201cData envelopment analysis for decision support\u201d, Industrial Management & Data Systems, Vol. 106 No. 1, pp. 81\u201095.","DOI":"10.1108\/02635570610641004"},{"key":"key2022020120104811500_b28","doi-asserted-by":"crossref","unstructured":"Sherman, H.D. and Ladino, G. (1995), \u201cManaging bank productivity using data envelopment analysis (DEA)\u201d, Interfaces, Vol. 25 No. 2, pp. 60\u201073.","DOI":"10.1287\/inte.25.2.60"},{"key":"key2022020120104811500_b29","unstructured":"Simchi\u2010Levi, D., Kaminsky, P. and Simchi\u2010Levi, E. (2003), Designing and Managing the Supply Chain \u2013 Concepts, Strategies and Case Studies, McGraw\u2010Hill Publishing, New York, NY."},{"key":"key2022020120104811500_b30","doi-asserted-by":"crossref","unstructured":"Stevens, J. (1989), \u201cIntegrating the supply chain\u201d, International Journal of Physical Distribution & Materials Management, Vol. 19 No. 8, pp. 3\u20108.","DOI":"10.1108\/EUM0000000000329"},{"key":"key2022020120104811500_b31","doi-asserted-by":"crossref","unstructured":"Stewart, G. (1997), \u201cSupply\u2010chain operations reference model (SCOR): the first cross\u2010industry framework for integrated supply chain management\u201d, Logistics Information Management, Vol. 10 No. 2, pp. 62\u20107.","DOI":"10.1108\/09576059710815716"},{"key":"key2022020120104811500_b32","doi-asserted-by":"crossref","unstructured":"Takala, J., Suwansaranyum, U. and Phusavat, K. (2006), \u201cA proposed white\u2010collar workforce performance measurement framework\u201d, Industrial Management & Data Systems, Vol. 106 No. 5, pp. 644\u201062.","DOI":"10.1108\/02635570610666421"},{"key":"key2022020120104811500_b33","doi-asserted-by":"crossref","unstructured":"Wagner, W.P., Chung, Q.B. and Baratz, T. (2002), \u201cImplementing corporate intranets: lessons learned from two high\u2010tech firms\u201d, Industrial Management & Data Systems, Vol. 102 No. 3, pp. 140\u20105.","DOI":"10.1108\/02635570210421327"},{"key":"key2022020120104811500_b34","unstructured":"Wong, W.P. and Wong, K.Y. (2006), \u201cA review on benchmarking of supply chain performance measures\u201d, Benchmarking: An International Journal, Vol. 15 No. 1."},{"key":"key2022020120104811500_b35","doi-asserted-by":"crossref","unstructured":"Yee, C. and Tan, K. (2004), \u201cA process and tool for supply network analysis\u201d, Industrial Management & Data Systems, Vol. 104 No. 4, pp. 355\u201063.","DOI":"10.1108\/02635570410530766"},{"key":"key2022020120104811500_b36","doi-asserted-by":"crossref","unstructured":"Zhu, J. (2000), \u201cMulti\u2010factor performance measure model with an application to Fortune 500 companies\u201d, European Journal of Operational Research, Vol. 123 No. 1, pp. 105\u201024.","DOI":"10.1016\/S0377-2217(99)00096-X"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570710734271","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570710734271\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570710734271\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:37:51Z","timestamp":1753400271000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/107\/3\/361-381\/187636"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,4,3]]},"references-count":36,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2007,4,3]]}},"alternative-id":["10.1108\/02635570710734271"],"URL":"https:\/\/doi.org\/10.1108\/02635570710734271","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2007,4,3]]}}}