{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T03:33:52Z","timestamp":1777433632523,"version":"3.51.4"},"reference-count":28,"publisher":"Emerald","issue":"9","license":[{"start":{"date-parts":[[2007,11,6]],"date-time":"2007-11-06T00:00:00Z","timestamp":1194307200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,11,6]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This paper seeks to identify and explore critical challenges for the process industry in information technology (IT) infrastructure integration and adaptation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>An exploratory case study was conducted at a paper mill and their main IT\u2010vendor. Using a qualitative approach eight semi\u2010structured interviews were carried out with representatives from both organizations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The paper identifies four critical challenges in the integration and adaptation of IT\u2010infrastructure in the process industry: integration as an ongoing process; maintaining stability in the installed base; locking the right stuff in; and balancing user value, continuity of production and compatibility.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Given the centrality of IT infrastructure in today's process industries, the importance of dealing with these challenges must be emphasized. The four challenges identified in this study are of such a complexity that they can only lend themselves to the evolutionary strategy. Such a strategy is in concert with the sensibility towards risk found in the paper industry.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper contributes by building on and expanding IT\u2010infrastructure literature, as a result of exploring IT\u2010adaptation challenges in process industry organizations. The findings also provide managers with a valuable insight into recognizing and handling these challenges.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570710833965","type":"journal-article","created":{"date-parts":[[2007,11,3]],"date-time":"2007-11-03T07:59:35Z","timestamp":1194076775000},"page":"1276-1289","source":"Crossref","is-referenced-by-count":10,"title":["IT\u2010adaptation challenges in the process industry: an exploratory case study"],"prefix":"10.1108","volume":"107","author":[{"given":"Lars","family":"R\u00f6nnb\u00e4ck","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jonny","family":"Holmstr\u00f6m","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ole","family":"Hanseth","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021520303903600_b1","unstructured":"Angell, I.O. and Ilharco, F.M. 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