{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T17:15:26Z","timestamp":1771866926622,"version":"3.50.1"},"reference-count":47,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2008,3,14]],"date-time":"2008-03-14T00:00:00Z","timestamp":1205452800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,3,14]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This paper aims to compare and evaluate competitive priorities between manufacturers and service providers. A concern over the trends of moving manufacturing\/production units overseas, while maintaining essential service operations at the companies' headquarters, encouraged senior administrators of the Federation of Thai Industries (FTI) to suggest the study. This study was part of an effort to support FTI members facing separate locations between manufacturing and services operations, and to help evaluate its initiatives' usefulness towards these members.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The survey, developed by Takala, was modified to gather the opinions from top executives of 75 manufacturers and service providers. This survey consisted of six criteria or competitive priorities with a total of 31 dimensions. The basic statistical techniques such as Cronbach's <jats:italic>\u03b1<\/jats:italic> were applied.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The paper finds that in general, top executives from manufacturing and service operations shared and agreed that delivery\/service provision and quality represented their future competitive priorities.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The selection of these two competitive priorities was generally consistent with several previous studies. These findings supported past and current initiatives by the FTI as well as its policy on working together with key public agencies\/organizations towards an achievement of excellent quality. Top executives, facing a challenge on separate operations \u2013 manufacturing plant in one location while maintaining service operations at another location, could synchronize and coordinate their future efforts such as strategies and plans around delivery\/service provision, and quality.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The knowledge on competitive priorities could potentially help companies, regardless of operational types, to further formulate operational strategies, and later develop action plans. This knowledge could also serve as feedback (e.g. usefulness and effectiveness) and a milestone for the FTI's support and initiatives for its members.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570810847572","type":"journal-article","created":{"date-parts":[[2008,4,5]],"date-time":"2008-04-05T07:17:26Z","timestamp":1207379846000},"page":"191-207","source":"Crossref","is-referenced-by-count":23,"title":["Future competitiveness: viewpoints from manufacturers and service providers"],"prefix":"10.1108","volume":"108","author":[{"given":"Kongkiti","family":"Phusavat","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rapee","family":"Kanchana","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031620442224500_b1","doi-asserted-by":"crossref","unstructured":"Acur, N., Gersten, F., Sun, H. and Frick, J. (2003), \u201cThe formalisation of manufacturing strategy and its manufacturing strategy and its influence on the relationship between competitive objectives, improvement goals, and action plans\u201d, International Journal of Operations & Production Management, Vol. 23 No. 10, pp. 1114\u201041.","DOI":"10.1108\/01443570310496599"},{"key":"key2022031620442224500_b2","doi-asserted-by":"crossref","unstructured":"Aranda, D.A. (2003), \u201cService operations strategy, flexibility and performance in engineering consulting firms\u201d, International Journal of Operations & Production Management, Vol. 23 No. 11, pp. 1401\u201021.","DOI":"10.1108\/01443570310501907"},{"key":"key2022031620442224500_b3","doi-asserted-by":"crossref","unstructured":"Avella, L., Fernandez, E. and Vazquez, C.J. (1998), \u201cTaxonomy of the manufacturing strategies of large Spanish industrial companies\u201d, International Journal of Production Research, Vol. 36 No. 11, pp. 3113\u201034.","DOI":"10.1080\/002075498192328"},{"key":"key2022031620442224500_b4","unstructured":"Blanchard, B. (2004), System Engineering and Management, Wiley, Singapore."},{"key":"key2022031620442224500_b5","doi-asserted-by":"crossref","unstructured":"Boyer, K. and Lewis, M. (2002), \u201cCompetitive priorities: investigating the need for trade\u2010offs in operations strategy\u201d, Production and Operations Management, Vol. 11 No. 1, pp. 9\u201020.","DOI":"10.1111\/j.1937-5956.2002.tb00181.x"},{"key":"key2022031620442224500_b6","doi-asserted-by":"crossref","unstructured":"Butler, T.W. and Leong, G.K. (2000), \u201cThe impact of operations competitive priorities on hospital performance\u201d, Health Care Management Science, Vol. 3, pp. 227\u201035.","DOI":"10.1023\/A:1019057811167"},{"key":"key2022031620442224500_b7","doi-asserted-by":"crossref","unstructured":"Chan, J. (2005), \u201cCompetitive strategies and manufacturing logistics: an empirical study of Hong Kong manufacturers\u201d, International Journal of Physical Distribution & Logistics Management, Vol. 36 No. 1, pp. 20\u201043.","DOI":"10.1108\/09600030510577412"},{"key":"key2022031620442224500_b8","doi-asserted-by":"crossref","unstructured":"Chen, W. (1999), \u201cThe manufacturing strategy and competitive priority of SMEs in Taiwan: a case study\u201d, Asia Pacific Journal of Management, Vol. 16, pp. 331\u201049.","DOI":"10.1023\/A:1015408114144"},{"key":"key2022031620442224500_b9","doi-asserted-by":"crossref","unstructured":"Christiansen, T., Berry, W., Bruun, P. and Ward, P. (2003), \u201cA mapping of competitive priorities, manufacturing priorities, manufacturing practices, and operational performance in groups of Danish manufacturing companies\u201d, International Journal Operations & Production Management, Vol. 23 No. 10, pp. 1163\u201083.","DOI":"10.1108\/01443570310496616"},{"key":"key2022031620442224500_b10","doi-asserted-by":"crossref","unstructured":"Dangayach, G. and Deshmukh, S. (2006), \u201cAn exploratory study of manufacturing strategy practices of machinery manufacturing companies in India\u201d, Omega, Vol. 34 No. 3, pp. 254\u201073.","DOI":"10.1016\/j.omega.2004.10.009"},{"key":"key2022031620442224500_b11","doi-asserted-by":"crossref","unstructured":"De Meyer, A., Nakane, J., Miller, J. and Ferdows, K. (1989), \u201cFlexibility: the next competitive battle the manufacturing futures survey\u201d, Strategic Management Journal, Vol. 10, pp. 135\u201044.","DOI":"10.1002\/smj.4250100204"},{"key":"key2022031620442224500_b12","doi-asserted-by":"crossref","unstructured":"Enderwick, P. (1990), \u201cThe international competitiveness of Japanese service industries: a cause for concern\u201d, California Management Review, Vol. 32, pp. 22\u201037.","DOI":"10.2307\/41166626"},{"key":"key2022031620442224500_b13","doi-asserted-by":"crossref","unstructured":"Faisal, F., Banwet, D. and Shankar, R. (2007), \u201cSupply chain risk management in SMEs: analysing the barriers\u201d, International Journal of Management and Enterprise Development, Vol. 4 No. 5, pp. 588\u2010607.","DOI":"10.1504\/IJMED.2007.013460"},{"key":"key2022031620442224500_b14","doi-asserted-by":"crossref","unstructured":"Ferdows, K. and de Meyer, A. (1990), \u201cLasting improvements in manufacturing performance: in search of a new theory\u201d, Journal of Operations Management, Vol. 9 No. 2, pp. 168\u201083.","DOI":"10.1016\/0272-6963(90)90094-T"},{"key":"key2022031620442224500_b15","doi-asserted-by":"crossref","unstructured":"Frohlich, M. and Dixon, J. (2001), \u201cA taxonomy of manufacturing strategies revisited\u201d, Journal of Operations Management, Vol. 19 No. 5, pp. 541\u201058.","DOI":"10.1016\/S0272-6963(01)00063-8"},{"key":"key2022031620442224500_b16","doi-asserted-by":"crossref","unstructured":"Garcia\u2010Morales, V., LLorens\u2010Montes, F. and Verdu\u2010Jover, A. (2006), \u201cOrganisational learning categories: their influence on organizational performance\u201d, International Journal of Innovation and Learning, Vol. 3 No. 5, pp. 518\u201036.","DOI":"10.1504\/IJIL.2006.010487"},{"key":"key2022031620442224500_b17","unstructured":"Hayes, R. and Wheelwright, S. (1984), Restoring our Competitive Edge: Competing through Manufacturing, Wiley, New York, NY."},{"key":"key2022031620442224500_b18","unstructured":"Hoehn, W. (2003), \u201cManaging organizational performance: linking the balanced scored to a process improvement technique\u201d, Proceeding of the 4th Annual International Symposium in Industrial Engineering on the Performance\u2010based Management, Kasetsart University, Bangkok, pp. 1\u201012."},{"key":"key2022031620442224500_b19","doi-asserted-by":"crossref","unstructured":"Hsu, J. and Turoff, M. (2007), \u201cFocusing computer training to user needs: the impacts of online and offline training on learning\u201d, International Journal of Innovation and Learning, Vol. 4 No. 5, pp. 530\u201046.","DOI":"10.1504\/IJIL.2007.012962"},{"key":"key2022031620442224500_b20","doi-asserted-by":"crossref","unstructured":"Johnston, R. (1988), \u201cService industries \u2013 improving competitive performance\u201d, The Service Industrials Journal, Vol. 8 No. 2, pp. 202\u201011.","DOI":"10.1080\/02642068800000030"},{"key":"key2022031620442224500_b21","unstructured":"Kasikorn Research Centre (2006), \u201cThai service sector: adjustment and liberalization\u201d, available at: www.kasikornresearch.com\/kr\/eng\/econ_analysis.jsp (accessed April 4, 2007)."},{"key":"key2022031620442224500_b22","doi-asserted-by":"crossref","unstructured":"Kathuria, R. (2000), \u201cCompetitive priorities and managerial performance: a taxonomy of small manufacturers\u201d, Journal of Operations Management, Vol. 18 No. 6, pp. 627\u201041.","DOI":"10.1016\/S0272-6963(00)00042-5"},{"key":"key2022031620442224500_b23","doi-asserted-by":"crossref","unstructured":"Kazan, H., Ozer, G. and Cetin, A. (2006), \u201cThe effect of manufacturing strategies on financial performance\u201d, Measuring Business Excellence, Vol. 10 No. 1, pp. 14\u201026.","DOI":"10.1108\/13683040610652186"},{"key":"key2022031620442224500_b24","doi-asserted-by":"crossref","unstructured":"Kim, J. and Arnold, P. (1996), \u201cOperationalizing manufacturing strategy: an exploratory study of constructs and linkage\u201d, International Journal of Operations & Production Management, Vol. 16 No. 12, pp. 45\u201073.","DOI":"10.1108\/01443579610151751"},{"key":"key2022031620442224500_b25","doi-asserted-by":"crossref","unstructured":"Lau, R. (1999), \u201cCritical factors for achieving manufacturing flexibility\u201d, International Journal of Operations & Production Management, Vol. 19 No. 3, pp. 328\u201041.","DOI":"10.1108\/01443579910249741"},{"key":"key2022031620442224500_b26","doi-asserted-by":"crossref","unstructured":"Lee, C. (2002), \u201cManufacturing strategies and business practice between Korea and Japan: a comparative study of their development and perceptions in the electronics industry\u201d, International Journal of Commerce & Management, Vol. 12 No. 2, pp. 1\u201030.","DOI":"10.1108\/eb047441"},{"key":"key2022031620442224500_b27","doi-asserted-by":"crossref","unstructured":"Leong, G., Snyder, D. and Ward, P. (1990), \u201cResearch in the process and content of manufacturing strategy\u201d, Omega, Vol. 18 No. 2, pp. 109\u201022.","DOI":"10.1016\/0305-0483(90)90058-H"},{"key":"key2022031620442224500_b28","unstructured":"Manasserian, T. (2007), \u201cNew realities in global markets and Thailand's economy today\u201d, available at: http:\/\/webh01.ua.ac.be\/cas\/PDF\/CAS48.pdf (accessed April 2, 2007)."},{"key":"key2022031620442224500_b29","doi-asserted-by":"crossref","unstructured":"Melton, C., Chen, J. and Lin, B. (2006), \u201cOrganisational knowledge and learning: leveraging it to accelerate the creation of competitive advantages\u201d, International Journal of Innovation and Learning, Vol. 3 No. 3, pp. 254\u201066.","DOI":"10.1504\/IJIL.2006.009221"},{"key":"key2022031620442224500_b30","doi-asserted-by":"crossref","unstructured":"Miller, J. and Roth, A. (1994), \u201cA taxonomy of manufacturing strategies\u201d, Management Science, Vol. 40 No. 3, pp. 285\u2010304.","DOI":"10.1287\/mnsc.40.3.285"},{"key":"key2022031620442224500_b31","unstructured":"Neely, A. (1998), Measuring Business Performance \u2013 Why, What and How, Economist Books, London."},{"key":"key2022031620442224500_b32","unstructured":"Parasuraman, A., Zeithaml, V. and Berry, L. (1988), \u201cSERVQUAL: a multiple\u2010item scale for measuring consumer perceptions of service quality\u201d, Journal of Retailing, Vol. 64 No. 1, pp. 12\u201040."},{"key":"key2022031620442224500_b33","doi-asserted-by":"crossref","unstructured":"Phusavat, K. (2007), \u201cRoles of performance measurement in SMEs' management processes\u201d, International Journal of Management and Enterprise Development, Vol. 4 No. 4, pp. 441\u201058.","DOI":"10.1504\/IJMED.2007.013156"},{"key":"key2022031620442224500_b34","doi-asserted-by":"crossref","unstructured":"Phusavat, K., Kanchana, R. and Helo, P. (2007), \u201cSupplier management: past, present, and future perspectives\u201d, International Journal of Management and Enterprise Development, Vol. 4 No. 5, pp. 502\u201019.","DOI":"10.1504\/IJMED.2007.013455"},{"key":"key2022031620442224500_b35","doi-asserted-by":"crossref","unstructured":"Rao, P. (2004), \u201cGreening production: a South\u2010 East Asian experience\u201d, International Journal of Operations & Production Management, Vol. 24 No. 3, pp. 289\u2010320.","DOI":"10.1108\/01443570410519042"},{"key":"key2022031620442224500_b36","doi-asserted-by":"crossref","unstructured":"Reeves, C. and Bednar, D. (1994), \u201cDefining quality: alternatives and implications\u201d, Academy of Management Review, Vol. 19 No. 3, pp. 419\u201045.","DOI":"10.5465\/amr.1994.9412271805"},{"key":"key2022031620442224500_b37","doi-asserted-by":"crossref","unstructured":"Robb, D. and Xie, B. (2001), \u201cA survey of manufacturing strategies in China\u2010based enterprise\u201d, International Journal of Production Economics, Vol. 72 No. 2, pp. 181\u201099.","DOI":"10.1016\/S0925-5273(00)00147-X"},{"key":"key2022031620442224500_b38","unstructured":"Sink, D.S. (1985), Productivity Management: Planning, Measurement and Evaluation, Control and Improvement, Wiley, New York, NY."},{"key":"key2022031620442224500_b39","unstructured":"Sink, D. and Tuttle, T. (1989), Planning and Measurement in your Organization of the Future, IE Press, Norcross, GA."},{"key":"key2022031620442224500_b40","doi-asserted-by":"crossref","unstructured":"Sum, C., Kow, L. and Chen, C. (2004), \u201cA taxonomy of operations strategies of high performing small and medium enterprises in Singapore\u201d, International Journal of Operations & Production Management, Vol. 24 No. 3, pp. 321\u201045.","DOI":"10.1108\/01443570410519051"},{"key":"key2022031620442224500_b41","doi-asserted-by":"crossref","unstructured":"Takala, J. (2002), \u201cAnalyzing and synthesizing multi\u2010focused manufacturing strategies by analytical hierarchy process\u201d, Journal of Manufacturing Technology and Management, Vol. 4 No. 5, pp. 345\u201050.","DOI":"10.1504\/IJMTM.2002.001454"},{"key":"key2022031620442224500_b42","unstructured":"Takala, J., Hirvela, J., Galczynska, A., Lehtonen, M., Rinta\u2010Rahko, S. and Virta, K. (2003), Competitive Priorities of Manufacturing Strategies \u2013 Case Study at Wartsila, Department of Industrial Management, University of Vaasa, Vaasa."},{"key":"key2022031620442224500_b43","unstructured":"UNCTAD (2005), \u201cProspects for foreign direct investment and the strategies of transnational corporations, 2005\u20102008\u201d, available at: www.unctad.org (accessed November 16, 2005)."},{"key":"key2022031620442224500_b44","doi-asserted-by":"crossref","unstructured":"Vickey, S., Droge, C. and Markland, R. (1993), \u201cProduction competence and business strategy: do they affect business performance?\u201d, Decision Sciences, Vol. 24 No. 2, pp. 435\u201055.","DOI":"10.1111\/j.1540-5915.1993.tb00482.x"},{"key":"key2022031620442224500_b45","doi-asserted-by":"crossref","unstructured":"Ward, P. and Duray, R. (2000), \u201cManufacturing strategy in context: environment, competitive strategy and manufacturing strategy\u201d, Journal of Operations Management, Vol. 18 No. 2, pp. 123\u201038.","DOI":"10.1016\/S0272-6963(99)00021-2"},{"key":"key2022031620442224500_b46","doi-asserted-by":"crossref","unstructured":"Wickramasinghe, N. (2007), \u201cCritical success factors creating value\u2010driven e\u2010business models in the Asia Pacific region\u201d, International Journal of Services and Standards, Vol. 3 Nos 2\/3, pp. 239\u201048.","DOI":"10.1504\/IJSS.2007.012931"},{"key":"key2022031620442224500_b47","doi-asserted-by":"crossref","unstructured":"Zhao, X., Yeung, J. and Zhou, Q. (2002), \u201cCompetitive priorities of enterprises in mainland China\u201d, Total Quality Management, Vol. 13 No. 3, pp. 285\u2010300.","DOI":"10.1080\/09544120220135174"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570810847572","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570810847572\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570810847572\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:37:59Z","timestamp":1753400279000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/108\/2\/191-207\/187128"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,3,14]]},"references-count":47,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2008,3,14]]}},"alternative-id":["10.1108\/02635570810847572"],"URL":"https:\/\/doi.org\/10.1108\/02635570810847572","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2008,3,14]]}}}