{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,14]],"date-time":"2025-10-14T10:43:41Z","timestamp":1760438621074,"version":"3.41.2"},"reference-count":86,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2008,3,21]],"date-time":"2008-03-21T00:00:00Z","timestamp":1206057600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,3,21]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>Using China's burgeoning logistics industry as a backdrop, the present study focused on how to build trust between logistics users and third\u2010party logistics (3PL) providers, and the antecedents and consequences of trust.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>A questionnaire\u2010based mail survey was conducted in mainland China. The conceptual model was tested using structural equation modeling.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The findings indicate that logistics users' satisfaction with prior interactions with logistics providers, 3PL provider's relationship\u2010specific investment, 3PL provider's information sharing, and 3PL provider's reputation are key determinants of logistics users' level of trust towards 3PL providers. Additionally, logistics users' trust may facilitate their loyalty behavior towards 3PL providers.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The findings were drawn from a Chinese setting in which logistics outsourcing is in a relatively early developmental stage. The uniqueness of Chinese culture may also limit the findings' generalizability. China's transitional economy was not considered in the study. Different company ownership may significantly influence relationship formulation, maintenance and consequences.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The findings demonstrated how logistics providers can improve customers' trust in logistics outsourcing relationships. The study also revealed how logistics providers can improve customers' loyalty.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper was a pioneering study that investigates the logistics outsourcing relationship in China, a rapidly growing economy. The results offered valuable managerial insights regarding how to cultivate trust and loyalty in logistics outsourcing relationships.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570810858769","type":"journal-article","created":{"date-parts":[[2008,4,5]],"date-time":"2008-04-05T07:09:14Z","timestamp":1207379354000},"page":"346-367","source":"Crossref","is-referenced-by-count":66,"title":["An examination of the nature of trust in logistics outsourcing relationship"],"prefix":"10.1108","volume":"108","author":[{"given":"Yu","family":"Tian","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fujun","family":"Lai","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Francis","family":"Daniel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012120222544500_b4","doi-asserted-by":"crossref","unstructured":"Anderson, E. and Weitz, B. (1989), \u201cDeterminants of continuity in conventional channel dyads\u201d, Marketing Science, Vol. 8 No. 4, pp. 310\u201023.","DOI":"10.1287\/mksc.8.4.310"},{"key":"key2022012120222544500_b5","doi-asserted-by":"crossref","unstructured":"Anderson, E. and Weitz, B. (1992), \u201cThe use of pledges to build and sustain commitment in distribution channels\u201d, Journal of Marketing Research, Vol. 29 No. 1, pp. 18\u201034.","DOI":"10.1177\/002224379202900103"},{"key":"key2022012120222544500_b6","doi-asserted-by":"crossref","unstructured":"Anderson, J.C. (1987), \u201cAn approach for confirmatory measurement and structural equation modeling of organizational properties\u201d, Management Science, Vol. 33 No. 4, pp. 525\u201041.","DOI":"10.1287\/mnsc.33.4.525"},{"key":"key2022012120222544500_b1","doi-asserted-by":"crossref","unstructured":"Armstrong, J.S. and Overton, T.S. (1977), \u201cEstimating nonresponse bias in mail surveys\u201d, Journal of Marketing Research, Vol. 14 No. 3, pp. 396\u2010402.","DOI":"10.1177\/002224377701400320"},{"key":"key2022012120222544500_b2","doi-asserted-by":"crossref","unstructured":"Arnulf, J.K., Dreyer, H.C. and Grenness, C.E. (2005), \u201cTrust and knowledge creation: how the dynamics of trust and absorptive capacity may affect supply chain management development projects\u201d, International Journal of Logistics: Research & Applications, Vol. 8 No. 3, pp. 225\u201036.","DOI":"10.1080\/13675560500224233"},{"key":"key2022012120222544500_b3","unstructured":"Assael, H. (1987), Consumer Behavior and Marketing Action, PWS Kent, Boston, MA."},{"key":"key2022012120222544500_b7","doi-asserted-by":"crossref","unstructured":"Barney, J.B. and Hansen, M.H. (1994), \u201cTrustworthiness as a source of competitive advantage\u201d, Strategic Management Journal, Vol. 15 No. 8, pp. 175\u201090.","DOI":"10.1002\/smj.4250150912"},{"key":"key2022012120222544500_b8","doi-asserted-by":"crossref","unstructured":"Batt, P.J. (2003), \u201cBuilding trust between growers and market agents\u201d, Supply Chain Management: An International Journal, Vol. 9 No. 1, pp. 65\u201078.","DOI":"10.1108\/13598540310463378"},{"key":"key2022012120222544500_b9","unstructured":"Beccerra, M. and Gupta, A.K. (1999), \u201cTrust within the organization: integrating the trust literature with agency theory and transaction costs economics\u201d, Public Administration Quarterly, Vol. 23 No. 2, pp. 177\u2010203."},{"key":"key2022012120222544500_b10","unstructured":"Bitner, M.J. (1991), \u201cThe evolution of the services marketing mix and its relationship to service quality\u201d, in Brown, S., Gummesson, E., Edvardsson, B. and Gustavsson, B. (Eds), Service Quality: A Multidisciplinary and Multinational Perspective, Lexington Books, New York, NY, pp. 23\u201037."},{"key":"key2022012120222544500_b11","doi-asserted-by":"crossref","unstructured":"Bitner, M.J. (1995), \u201cBuilding service relationships: it's all about promises\u201d, Journal of the Academy of Marketing Science, Vol. 23 No. 4, pp. 246\u201051.","DOI":"10.1177\/009207039502300403"},{"key":"key2022012120222544500_b12","doi-asserted-by":"crossref","unstructured":"Bollen, K.A. (1989), Structural Equations with Latent Variables, Wiley, New York, NY.","DOI":"10.1002\/9781118619179"},{"key":"key2022012120222544500_b13","unstructured":"Bowersox, D.J. (1990), \u201cStrategic benefits of logistics alliances\u201d, Harvard Business Review, Vol. 68 No. 4, pp. 36\u201043."},{"key":"key2022012120222544500_b14","unstructured":"Bowersox, D.J., Closs, D.J. and Stank, T.P. (2000), \u201cThe mega\u2010trends that will revolutionize supply chain logistics\u201d, Journal of Business Logistics, Vol. 21 No. 2, pp. 1\u201016."},{"key":"key2022012120222544500_b15","unstructured":"Browne, M.W. and Cudeck, R. (1993), \u201cAlternative ways of assessing model fit\u201d, in Bollen, K.A. and Long, J.S. (Eds), Testing Structural Equation Models, Sage, Newburg Park, CA, pp. 445\u201055."},{"key":"key2022012120222544500_b16","doi-asserted-by":"crossref","unstructured":"Burnham, T.A., Frels, J.K. and Mahajan, V. (2003), \u201cConsumer switch costs: a topology, antecedents, and consequences\u201d, Journal of the Academy of Marketing Science, Vol. 31 No. 2, pp. 109\u201026.","DOI":"10.1177\/0092070302250897"},{"key":"key2022012120222544500_b17","unstructured":"Byrne, B.M. (2000), Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, Lawrence Erlbaum Associates, Mahwah, NJ."},{"key":"key2022012120222544500_b18","unstructured":"Carter, J.R., Pearson, J.N. and Li, P. (1997), \u201cLogistics barriers to international operations: the case of the People's Republic of China\u201d, Journal of Business Logistics, Vol. 18 No. 2, pp. 129\u201045."},{"key":"key2022012120222544500_b19","unstructured":"Cheng, K. (2001), \u201cAn analysis of trust in interorganizational relationship\u201d, Zhongzhou Journal, Vol. 2001 No. 2, pp. 21\u20104."},{"key":"key2022012120222544500_b20","doi-asserted-by":"crossref","unstructured":"Cheung, G.W. and Rensvold, R.B. (2001), \u201cThe effects of model parsimony and sampling error on the fit of structural equation models\u201d, Organizational Research Methods, Vol. 4 No. 3, pp. 236\u201064.","DOI":"10.1177\/109442810143004"},{"key":"key2022012120222544500_b21","doi-asserted-by":"crossref","unstructured":"Clark, T. (1990), \u201cInternational marketing and national character: a review and proposal for an integrative theory\u201d, Journal of Marketing, Vol. 54 No. 4, pp. 66\u201079.","DOI":"10.1177\/002224299005400406"},{"key":"key2022012120222544500_b22","doi-asserted-by":"crossref","unstructured":"Cohen, W.M. and Levinthal, D.A. (1990), \u201cAbsorptive capacity: a new perspective on earning and innovation\u201d, Administrative Science Quarterly, Vol. 35 No. 1, pp. 128\u201052.","DOI":"10.2307\/2393553"},{"key":"key2022012120222544500_b23","doi-asserted-by":"crossref","unstructured":"Corsten, D. and Kumar, N. (2005), \u201cDo suppliers benefit from collaborative relationships with large retailers? An empirical investigation of efficient consumer response adoption\u201d, Journal of Marketing, Vol. 69 No. 3, pp. 80\u201094.","DOI":"10.1509\/jmkg.69.3.80.66360"},{"key":"key2022012120222544500_b24","doi-asserted-by":"crossref","unstructured":"Coulter, K.S. and Coulter, R.A. (2002), \u201cDeterminants of trust in a service provider: the moderating role of length of relationship\u201d, Journal of Services Marketing, Vol. 16 No. 1, pp. 35\u201050.","DOI":"10.1108\/08876040210419406"},{"key":"key2022012120222544500_b25","unstructured":"Day, G.S. (1969), \u201cA two\u2010dimensional concept of brand loyalty\u201d, Journal of Advertising Research, Vol. 9 No. 3, pp. 29\u201035."},{"key":"key2022012120222544500_b26","doi-asserted-by":"crossref","unstructured":"Dick, A.S. and Basu, K. (1994), \u201cCustomer loyalty: toward an integrated conceptual framework\u201d, Journal of the Academy of Marketing Science, Vol. 22 No. 2, pp. 99\u2010113.","DOI":"10.1177\/0092070394222001"},{"key":"key2022012120222544500_b27","doi-asserted-by":"crossref","unstructured":"Doney, P. and Cannon, J.P. (1997), \u201cAn examination of the nature of trust in buyer seller relationships\u201d, Journal of Marketing, Vol. 61 No. 2, pp. 35\u201051.","DOI":"10.1177\/002224299706100203"},{"key":"key2022012120222544500_b28","doi-asserted-by":"crossref","unstructured":"Dwyer, R.F., Schurr, P.H. and Oh, S. (1987), \u201cDeveloping buyer\u2010seller relationships\u201d, Journal of Marketing, Vol. 51 No. 2, pp. 11\u201027.","DOI":"10.1177\/002224298705100202"},{"key":"key2022012120222544500_b29","unstructured":"Dyer, J.H. (1996), \u201cHow Chrysler created an American Keiretsu\u201d, Harvard Business Review, Vol. 74 No. 4, pp. 42\u201056."},{"key":"key2022012120222544500_b30","doi-asserted-by":"crossref","unstructured":"Dyer, J.H. and Chu, W. (2000), \u201cThe determinants of trust in supplier\u2010automaker relationships in the U.S., Japan, and Korea\u201d, Journal of International Business Studies, Vol. 31 No. 2, pp. 259\u201085.","DOI":"10.1057\/palgrave.jibs.8490905"},{"key":"key2022012120222544500_b31","doi-asserted-by":"crossref","unstructured":"Fornell, C. and Larcker, D.F. (1981), \u201cEvaluating structural equation models with unobservable variables and measurement error\u201d, Journal of Marketing Research, Vol. 18 No. 1, pp. 39\u201050.","DOI":"10.1177\/002224378101800104"},{"key":"key2022012120222544500_b32","doi-asserted-by":"crossref","unstructured":"Ganesan, S. (1994), \u201cDeterminants of long\u2010term orientation in buyer\u2010seller relationships\u201d, Journal of Marketing, Vol. 58 No. 2, pp. 1\u201019.","DOI":"10.1177\/002224299405800201"},{"key":"key2022012120222544500_b33","doi-asserted-by":"crossref","unstructured":"Gerbing, D.W. and Anderson, J.C. (1988), \u201cAn updated paradigm for scale development incorporating unidimensionality assessment\u201d, Journal of Marketing Research, Vol. 25 No. 2, pp. 186\u201092.","DOI":"10.1177\/002224378802500207"},{"key":"key2022012120222544500_b34","doi-asserted-by":"crossref","unstructured":"Geyskens, I., Steenkamp, J.E.M., Scheer, L.K. and Kumar, N. (1996), \u201cThe effects of trust and interdependence on relationship commitment: a trans\u2010Atlantic study\u201d, International Journal of Research in Marketing, Vol. 13 No. 4, pp. 246\u201058.","DOI":"10.1016\/S0167-8116(96)00006-7"},{"key":"key2022012120222544500_b35","doi-asserted-by":"crossref","unstructured":"Goh, M. and Ling, C. (2003), \u201cLogistics development in China\u201d, International Journal of Physical Distribution & Logistics Management, Vol. 33 No. 10, pp. 886\u2010917.","DOI":"10.1108\/09600030310508708"},{"key":"key2022012120222544500_b37","doi-asserted-by":"crossref","unstructured":"Gruen, T.W. (1995), \u201cThe outcome set of relationship marketing in consumer markets\u201d, International Business Review, Vol. 4 No. 4, pp. 447\u201069.","DOI":"10.1016\/0969-5931(95)00026-7"},{"key":"key2022012120222544500_b36","unstructured":"Gr\u00f6nroos, C. (1988), \u201cService quality: the six criteria of good perceived service quality\u201d, Review of Business, Vol. 9 No. 3, pp. 10\u201013."},{"key":"key2022012120222544500_b38","unstructured":"Gummesson, E. and Gr\u00f6nroos, C. (1988), \u201cQuality of services: lessons from the product sector\u201d, in Surprenant, C. (Ed.), Add Value to Your Service, American Marketing Association, Chicago, IL."},{"key":"key2022012120222544500_b39","doi-asserted-by":"crossref","unstructured":"Gundlach, G. and Murphy, P. (1993), \u201cEthical and legal foundations of relational marketing exchanges\u201d, Journal of Marketing, Vol. 57 No. 4, pp. 35\u201046.","DOI":"10.1177\/002224299305700403"},{"key":"key2022012120222544500_b40","doi-asserted-by":"crossref","unstructured":"Heide, J.B. and John, G. (1988), \u201cThe role of dependence balancing in safeguarding transaction\u2010specific assets in conventional channels\u201d, Journal of Marketing, Vol. 52 No. 1, pp. 20\u201035.","DOI":"10.1177\/002224298805200103"},{"key":"key2022012120222544500_b41","doi-asserted-by":"crossref","unstructured":"Heide, J.B. and John, G. (1992), \u201cDo norms matter in marketing relationships?\u201d, Journal of Marketing, Vol. 56 No. 2, pp. 32\u201044.","DOI":"10.1177\/002224299205600203"},{"key":"key2022012120222544500_b42","doi-asserted-by":"crossref","unstructured":"Hill, C.W.L. (1990), \u201cCooperation, opportunism, and the invisible hand: implications for transaction cost theory\u201d, Academy of Management Review, Vol. 15 No. 3, pp. 500\u201013.","DOI":"10.5465\/amr.1990.4309111"},{"key":"key2022012120222544500_b43","unstructured":"Hong, J.J., Chin, A. and Liu, B.L. (2004), \u201cLogistics outsourcing by manufacturers in China: a survey of the industry\u201d, Transportation Journal, Vol. 43 No. 1, pp. 17\u201025."},{"key":"key2022012120222544500_b44","unstructured":"Hoon, A.S. (1998), \u201cHow marketing strategies differ when operating in China versus the West\u201d, Singapore Management Review, Vol. 20 No. 2, pp. 63\u20105."},{"key":"key2022012120222544500_b45","doi-asserted-by":"crossref","unstructured":"Johnston, D.A., McCutcheon, D.M., Stuart, F.I. and Kerwood, H. (2004), \u201cEffects of supplier trust on performance of cooperative supplier relationships\u201d, Journal of Operations Management, Vol. 22 No. 1, pp. 23\u201038.","DOI":"10.1016\/j.jom.2003.12.001"},{"key":"key2022012120222544500_b46","unstructured":"Jones, T.O. and Sasser, W.E. Jr (1995), \u201cWhy satisfied customers defect\u201d, Harvard Business Review, Vol. 73 No. 6, pp. 88\u201099."},{"key":"key2022012120222544500_b47","doi-asserted-by":"crossref","unstructured":"Keller, K. (1993), \u201cConceptualizing, measuring, and managing customer based equity\u201d, Journal of Marketing, Vol. 57 No. 1, pp. 1\u201022.","DOI":"10.1177\/002224299305700101"},{"key":"key2022012120222544500_b48","doi-asserted-by":"crossref","unstructured":"Kennedy, M.S., Ferrell, L.K. and LeClair, D.T. (2001), \u201cConsumers' trust of salesperson and manufacturer: an empirical study\u201d, Journal of Business Research, Vol. 51 No. 1, pp. 73\u201086.","DOI":"10.1016\/S0148-2963(99)00039-9"},{"key":"key2022012120222544500_b49","doi-asserted-by":"crossref","unstructured":"Kumar, N., Stern, L.W. and Achrol, R.S. (1992), \u201cAssessing reseller performance from the perspective of the supplier\u201d, Journal of Marketing Research, Vol. 29 No. 2, pp. 238\u201053.","DOI":"10.1177\/002224379202900208"},{"key":"key2022012120222544500_b50","doi-asserted-by":"crossref","unstructured":"Kuo, D., Chen, W.H. and Smits, M.T. (2005), \u201cSME\u2010based collaborative supply chain management: the impact of information technologies\u201d, International Journal of Management & Enterprise Development, Vol. 2 Nos 3\/4, pp. 360\u201073.","DOI":"10.1504\/IJMED.2005.006567"},{"key":"key2022012120222544500_b51","doi-asserted-by":"crossref","unstructured":"Kwon, I.G. and Suh, T. (2004), \u201cFactors affecting the level of trust and commitment in supply chain relationships\u201d, Journal of Supply Chain Management: A Global Review of Purchasing & Supply, Vol. 40 No. 2, pp. 4\u201014.","DOI":"10.1111\/j.1745-493X.2004.tb00165.x"},{"key":"key2022012120222544500_b52","doi-asserted-by":"crossref","unstructured":"Kwon, I.G. and Suh, T. (2005), \u201cTrust, commitment and relationships in supply chain management: a path analysis\u201d, Supply Chain Management: An International Journal, Vol. 10 No. 1, pp. 26\u201033.","DOI":"10.1108\/13598540510578351"},{"key":"key2022012120222544500_b53","unstructured":"LaLonde, B. (2002), \u201cWho can you trust these days?\u201d, Supply Chain Management Review, Vol. 6 No. 3, pp. 9\u201010."},{"key":"key2022012120222544500_b54","unstructured":"LaLonde, B.J. and Cooper, M.C. (1989), Partnerships in Providing Customer Service: A Third Party Perspective, Council of Logistics Management, Oak Brook, IL."},{"key":"key2022012120222544500_b55","doi-asserted-by":"crossref","unstructured":"Lee, C.W. (2007), \u201cThe success of biotech new ventures when combined with strategic alliance\u201d, International Journal of Management & Enterprise Development, Vol. 4 No. 3, pp. 293\u2010315.","DOI":"10.1504\/IJMED.2007.012681"},{"key":"key2022012120222544500_b56","doi-asserted-by":"crossref","unstructured":"Li, D., Browne, G.J. and Chau, P.Y.K. (2006), \u201cAn empirical investigation of web site use using a commitment\u2010based model\u201d, Decision Sciences, Vol. 37 No. 3, pp. 427\u201044.","DOI":"10.1111\/j.1540-5414.2006.00133.x"},{"key":"key2022012120222544500_b57","doi-asserted-by":"crossref","unstructured":"Lindskold, S. (1978), \u201cTrust development, the GRIT proposal and the effects of conciliatory acts on conflict and cooperation\u201d, Psychological Bulletin, Vol. 85 No. 4, pp. 772\u201093.","DOI":"10.1037\/0033-2909.85.4.772"},{"key":"key2022012120222544500_b58","unstructured":"Logistic Information Center of China, and China Federation of Logistics and Purchasing (2005), China's Logistics Report (01\/2005\u2009\u223c\u200906\/2005), available at: www.chinawuliu.com.cn\/bake\/uploadFace\/200572516123120a.htm (accessed December 12, 2006)."},{"key":"key2022012120222544500_b59","doi-asserted-by":"crossref","unstructured":"MacCallum, R.C., Browne, M.W. and Sugawara, H.M. (1996), \u201cPower analysis and determination of sample size for covariance structure modeling\u201d, Psychological Methods, Vol. 1 No. 2, pp. 130\u201049.","DOI":"10.1037\/1082-989X.1.2.130"},{"key":"key2022012120222544500_b61","unstructured":"Maloni, M.J. and Carter, C.R. (2006), \u201cOpportunities for research in third\u2010party logistics\u201d, Transportation Journal, Vol. 45 No. 2, pp. 23\u201038."},{"key":"key2022012120222544500_b60","doi-asserted-by":"crossref","unstructured":"Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995), \u201cAn integrative model of organizational trust\u201d, Academy of Management Review, Vol. 20 No. 3, pp. 709\u201034.","DOI":"10.5465\/amr.1995.9508080335"},{"key":"key2022012120222544500_b62","unstructured":"Minahan, T. (1997), \u201cContract logistics gets dose of reality\u201d, Purchasing, Vol. 122 No. 3, pp. 51\u20102."},{"key":"key2022012120222544500_b86","unstructured":"Mitra, S. (2006), \u201cA survey of third\u2010party logistics (3PL) service providers in India\u201d, IIMB Management Review, Vol. 18 No. 2, pp. 159\u201074."},{"key":"key2022012120222544500_b63","doi-asserted-by":"crossref","unstructured":"Moore, K.R. (1998), \u201cTrust and relationship commitment in logistics alliances: a buyer perspective\u201d, International Journal of Purchasing and Materials Management, Vol. 34 No. 1, pp. 24\u201038.","DOI":"10.1111\/j.1745-493X.1998.tb00039.x"},{"key":"key2022012120222544500_b64","doi-asserted-by":"crossref","unstructured":"Morgan, R.M. and Hunt, S.D. (1994), \u201cThe commitment\u2010trust theory of relationship marketing\u201d, Journal of Marketing, Vol. 58 No. 3, pp. 20\u201038.","DOI":"10.1177\/002224299405800302"},{"key":"key2022012120222544500_b65","unstructured":"Nunnally, J.C. and Bernstein, I. (1994), Psychometric Theory, McGraw\u2010Hill, New York, NY."},{"key":"key2022012120222544500_b66","unstructured":"Ou, X.Q. (2006), \u201cAccelerating the development of logistics industry in China\u201d, available at: www.ndrc.gov.cn\/mtbd\/t20060322_63806.htm (accessed December 14, 2006)."},{"key":"key2022012120222544500_b67","doi-asserted-by":"crossref","unstructured":"Papler, D. and Bojnec, S. (2007), \u201cElectricity supply management for enterprises min Slovenia\u201d, International Journal of Management & Enterprise Development, Vol. 4 No. 4, pp. 403\u201014.","DOI":"10.1504\/IJMED.2007.013153"},{"key":"key2022012120222544500_b68","doi-asserted-by":"crossref","unstructured":"Perrons, R.K. and Platts, K. (2005), \u201cMake\u2010buy decisions in the face of technological change: does industry clockspeed matter?\u201d, International Journal of Management & Enterprise Development, Vol. 2 No. 1, pp. 1\u201011.","DOI":"10.1504\/IJMED.2005.006020"},{"key":"key2022012120222544500_b69","doi-asserted-by":"crossref","unstructured":"Pritchard, M.P., Havitz, M.E. and Howard, D.R. (1999), \u201cAnalyzing the commitment\u2010loyalty link in service contexts\u201d, Journal of the Academy of Marketing Science, Vol. 27 No. 3, pp. 333\u201048.","DOI":"10.1177\/0092070399273004"},{"key":"key2022012120222544500_b70","doi-asserted-by":"crossref","unstructured":"Rabinovich, E., Windle, R., Dresner, M. and Corsi, T. (1999), \u201cOutsourcing of integrated logistics functions: an examination of industry practices\u201d, International Journal of Physical Distribution & Logistics Management, Vol. 29 No. 6, pp. 353\u201073.","DOI":"10.1108\/09600039910283587"},{"key":"key2022012120222544500_b71","doi-asserted-by":"crossref","unstructured":"Ravald, A. and Gr\u00f6nroos, C. (1996), \u201cThe value concept and relationship marketing\u201d, European Journal of Marketing, Vol. 30 No. 2, pp. 19\u201030.","DOI":"10.1108\/03090569610106626"},{"key":"key2022012120222544500_b72","unstructured":"Reichheld, F.F. (1996), The Loyalty Effect, Harvard Business School Press, Boston, MA."},{"key":"key2022012120222544500_b73","unstructured":"Reichheld, F.F. and Sasser, W.E. Jr (1990), \u201cZero defections: quality comes to services\u201d, Harvard Business Review, Vol. 68 No. 5, pp. 105\u201011."},{"key":"key2022012120222544500_b74","doi-asserted-by":"crossref","unstructured":"Ring, P.S. and van de Ven, A.H. (1994), \u201cDevelopment processes of cooperative interorganizational relationships\u201d, Academy of Management Review, Vol. 19 No. 1, pp. 90\u2010118.","DOI":"10.5465\/amr.1994.9410122009"},{"key":"key2022012120222544500_b75","doi-asserted-by":"crossref","unstructured":"Ross, W.H., Chen, V. and Huang, S.F. (2007), \u201cAdapting different media types to trust development in the supply chain\u201d, International Journal of Management & Enterprise Development, Vol. 4 No. 4, pp. 373\u201086.","DOI":"10.1504\/IJMED.2007.013151"},{"key":"key2022012120222544500_b76","doi-asserted-by":"crossref","unstructured":"Selnes, F. (1998), \u201cAntecedents and consequences of trust and satisfaction in buyer\u2010seller relationships\u201d, European Journal of Marketing, Vol. 32 Nos 3\/4, pp. 305\u201022.","DOI":"10.1108\/03090569810204580"},{"key":"key2022012120222544500_b77","unstructured":"Sherman, S. and Sookdeo, R. (1992), \u201cAre strategic alliances working?\u201d, Fortune, Vol. 126 No. 6, pp. 77\u20108."},{"key":"key2022012120222544500_b78","doi-asserted-by":"crossref","unstructured":"Sirdeshmukh, D., Singh, J. and Sabol, B. (2002), \u201cConsumer trust, value, and loyalty in relational exchanges\u201d, Journal of Marketing, Vol. 66 No. 1, pp. 15\u201037.","DOI":"10.1509\/jmkg.66.1.15.18449"},{"key":"key2022012120222544500_b79","doi-asserted-by":"crossref","unstructured":"Sohn, J.H.D. (1994), \u201cSocial knowledge as a control system: a proposition and evidence from the Japanese FDI behavior\u201d, Journal of International Business Studies, Vol. 25 No. 2, pp. 295\u2010324.","DOI":"10.1057\/palgrave.jibs.8490202"},{"key":"key2022012120222544500_b80","doi-asserted-by":"crossref","unstructured":"Suh, T. and Kwon, I.G. (2006), \u201cMatter over mind: when specific asset investment affects calculative trust in supply chain partnership\u201d, Industrial Marketing Management, Vol. 35 No. 2, pp. 191\u2010201.","DOI":"10.1016\/j.indmarman.2005.02.001"},{"key":"key2022012120222544500_b81","doi-asserted-by":"crossref","unstructured":"Ta, H.P., Choo, H.L. and Sum, C.C. (2000), \u201cTransportation concerns of foreign firms in China\u201d, International Journal of Physical Distribution & Logistics Management, Vol. 30 No. 1, pp. 35\u201054.","DOI":"10.1108\/09600030010307975"},{"key":"key2022012120222544500_b82","doi-asserted-by":"crossref","unstructured":"Vaidyanathan, G. (2005), \u201cA framework for evaluating third\u2010party logistics\u201d, Communications of the ACM, Vol. 48 No. 1, pp. 89\u201094.","DOI":"10.1145\/1039539.1039544"},{"key":"key2022012120222544500_b83","unstructured":"Williamson, O.E. (1985), The Economic Institutions of Capitalism, The Free Press, New York, NY."},{"key":"key2022012120222544500_b84","doi-asserted-by":"crossref","unstructured":"Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996), \u201cThe behavioral consequences of service quality\u201d, Journal of Marketing, Vol. 60 No. 2, pp. 31\u201046.","DOI":"10.1177\/002224299606000203"},{"key":"key2022012120222544500_b85","doi-asserted-by":"crossref","unstructured":"Zhao, X., Flynn, B.B. and Roth, A.V. (2006), \u201cDecision sciences research in China: a critical review and research agenda \u2013 foundations and overview\u201d, Decision Sciences, Vol. 37 No. 4, pp. 451\u201096.","DOI":"10.1111\/j.1540-5414.2006.00135.x"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570810858769","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570810858769\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570810858769\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:38:00Z","timestamp":1753400280000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/108\/3\/346-367\/177732"}},"subtitle":["Empirical evidence from China"],"short-title":[],"issued":{"date-parts":[[2008,3,21]]},"references-count":86,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2008,3,21]]}},"alternative-id":["10.1108\/02635570810858769"],"URL":"https:\/\/doi.org\/10.1108\/02635570810858769","relation":{},"ISSN":["0263-5577"],"issn-type":[{"type":"print","value":"0263-5577"}],"subject":[],"published":{"date-parts":[[2008,3,21]]}}}