{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T17:15:24Z","timestamp":1771866924185,"version":"3.50.1"},"reference-count":19,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2008,6,27]],"date-time":"2008-06-27T00:00:00Z","timestamp":1214524800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,6,27]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>ISO 90003 provides guidelines for applying ISO 9001 to software development processes. The purpose of this paper is to present how the software development process in large, virtual teams (LVTs) can be managed, so that they are in compliance with ISO 9001.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The firm's actions are described in a case example format that illustrates how fit between theory and practice is achieved; and forms a precursor to the derivation of appropriate research arguments.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The steps presented show the application of ISO 90003 guidelines to software development planning activities in LVTs, to meet the requirements of ISO 9000 certification.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The scope of this paper is limited to the application of Section 7.3 (Design and development) of ISO 90003:2004 to the software development process. The paper presents the discussion in a \u201cgeneralized\u201d fashion so that the steps described can be implemented by any software development company.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The implications for managers in this study lie in the presentation of a set of steps to manage software development processes in LVTs, so that they are in compliance with ISO 9001.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>There is a dearth of studies on the application of process\u2010based approaches in virtual organizations. This paper addresses this gap in the literature by examining how software development processes in virtual organizations (specifically, LVTs) may be formally managed, so that they are in compliance with ISO 9001.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570810884003","type":"journal-article","created":{"date-parts":[[2008,8,16]],"date-time":"2008-08-16T07:45:45Z","timestamp":1218872745000},"page":"775-793","source":"Crossref","is-referenced-by-count":3,"title":["Using ISO 90003 for software \u201cdesign and development\u201d in large virtual teams"],"prefix":"10.1108","volume":"108","author":[{"given":"Sidhartha R.","family":"Das","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ulku","family":"Yaylacicegi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Cem","family":"Canel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012820082773500_b1","doi-asserted-by":"crossref","unstructured":"Altman, E., Mittal, A. and Pagalthivarthi, K.V. (2007), \u201cKnowledge based framework for facilitating e\u2010learning services\u201d, International Journal of Innovation and Learning, Vol. 4 No. 2, pp. 112\u201026.","DOI":"10.1504\/IJIL.2007.011688"},{"key":"key2022012820082773500_b2","unstructured":"Brown, M.K., Huettner, B. and James\u2010Tanny, C. (2007), Managing Virtual Teams: Getting the most from Wikis, Blogs, and other Collaborative Tools, Wordware Publishing, New York, NY."},{"key":"key2022012820082773500_b3","doi-asserted-by":"crossref","unstructured":"Casey, V. and Richardson, I. (2006), \u201cUncovering the reality within virtual software teams\u201d, Proceedings of the 2006 International Workshop on Global Software Development for the Practitioner, pp. 66\u201072.","DOI":"10.1145\/1138506.1138523"},{"key":"key2022012820082773500_b4","doi-asserted-by":"crossref","unstructured":"Diaz, M. and Sligo, J. (1997), \u201cHow software process improvement helped Motorola\u201d, IEEE Software, Vol. 14 No. 5, pp. 75\u201081.","DOI":"10.1109\/52.605934"},{"key":"key2022012820082773500_b5","doi-asserted-by":"crossref","unstructured":"Garcia, F., Bertoa, M.F., Calero, C., Vallecillo, A., Ruiz, F., Piattini, M. and Genero, M. (2006), \u201cTowards a consistent terminology for software measurement\u201d, Information and Software Technology, Vol. 48 No. 8, pp. 631\u201044.","DOI":"10.1016\/j.infsof.2005.07.001"},{"key":"key2022012820082773500_b6","doi-asserted-by":"crossref","unstructured":"Hollenbach, C., Young, R., Pflugard, A. and Smith, D. (1997), \u201cCombining quality and software improvement\u201d, Communications of the ACM, Vol. 40 No. 6, pp. 41\u20105.","DOI":"10.1145\/255656.255694"},{"key":"key2022012820082773500_b7","doi-asserted-by":"crossref","unstructured":"Hoyle, D. (2006), ISO 9000 Quality Systems Handbook, 5th ed., Butterworth\u2010Heinemann, Burlington, MA.","DOI":"10.4324\/9780080460000"},{"key":"key2022012820082773500_b8","unstructured":"ISO 9001 (2000), Quality Systems \u2013 Model for Quality Assurance in Design, Development, Production, Installation, and Servicing, ASQC, Milwaukee, WI."},{"key":"key2022012820082773500_b9","unstructured":"ISO\/IEC Standard 90003:2004 (2004), Software Engineering: Guidelines for the Application of ISO 9001:2000 to Computer Software, ISO 90003, International Organization for Standardization\/International Electrotechnical, Geneva."},{"key":"key2022012820082773500_b10","doi-asserted-by":"crossref","unstructured":"Lee, M\u2010C. and Chang, T. (2006), \u201cApplying TQM, CMM and ISO 9001 in knowledge management for software development process improvement\u201d, International Journal of Services and Standards, Vol. 2 No. 1, pp. 101\u201015.","DOI":"10.1504\/IJSS.2006.008161"},{"key":"key2022012820082773500_b11","doi-asserted-by":"crossref","unstructured":"Lee, M\u2010C. and Chang, T. (2007), \u201cApplying ISO 17799:2005 in information security management\u201d, International Journal of Services and Standards, Vol. 3 No. 3, pp. 352\u201073.","DOI":"10.1504\/IJSS.2007.013754"},{"key":"key2022012820082773500_b12","unstructured":"Lipnack, J. and Stamps, J. (2000), Virtual Teams: People Working Across Boundaries with Technology, 2nd ed., Wiley, New York, NY."},{"key":"key2022012820082773500_b13","doi-asserted-by":"crossref","unstructured":"Olson, G.M. and Olson, J.S. (2000), \u201cDistance matters\u201d, Human\u2010Computer Interaction, Vol. 15, pp. 139\u201078.","DOI":"10.1207\/S15327051HCI1523_4"},{"key":"key2022012820082773500_b14","unstructured":"Oskarsson, O. and Glass, R.L. (1996), An ISO 9000 Approach to Building Quality Software, Prentice\u2010Hall, Upper Saddle River, NJ."},{"key":"key2022012820082773500_b15","doi-asserted-by":"crossref","unstructured":"Powell, A., Piccoli, G. and Ives, B. (2004), \u201cVirtual teams: a review of current literature and directions for future research\u201d, The DATA BASE for Advances in Information Systems, Vol. 35 No. 1, pp. 6\u201036.","DOI":"10.1145\/968464.968467"},{"key":"key2022012820082773500_b16","doi-asserted-by":"crossref","unstructured":"Ravichandran, T. and Rai, A. (2000), \u201cQuality management in systems development: an organizational system perspective\u201d, MIS Quarterly, Vol. 24 No. 3, pp. 381\u2010415.","DOI":"10.2307\/3250967"},{"key":"key2022012820082773500_b17","unstructured":"Schuler, C., Dunlap, J. and Schuler, K. (1996), ISO 9000: Manufacturing, Software, and Service, Delmar Publishers, Albany, NY."},{"key":"key2022012820082773500_b18","doi-asserted-by":"crossref","unstructured":"Smith, A. (2007), \u201cCollaborative commerce through web\u2010based information integration technologies\u201d, International Journal of Innovation and Learning, Vol. 4 No. 2, pp. 127\u201044.","DOI":"10.1504\/IJIL.2007.011689"},{"key":"key2022012820082773500_b19","doi-asserted-by":"crossref","unstructured":"Thissen, M.R., Page, J.M., Bharathi, M.C. and Austin, T.L. (2007), \u201cCommunication tools for distributed software development teams\u201d, Proceedings of the 2007 ACM SIGMIS CPR Conference, pp. 28\u201035.","DOI":"10.1145\/1235000.1235007"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570810884003","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570810884003\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570810884003\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:38:04Z","timestamp":1753400284000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/108\/6\/775-793\/187109"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,6,27]]},"references-count":19,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2008,6,27]]}},"alternative-id":["10.1108\/02635570810884003"],"URL":"https:\/\/doi.org\/10.1108\/02635570810884003","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2008,6,27]]}}}