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Neglecting a number of important factors in ERP systems implementation might very easily lead to failure instead of success. User satisfaction issues are among those factors that have a semantic impact on ERP systems' success. In this direction, this paper aims to examine the key factors that constitute ERP users' satisfaction and to explore whether ERP users' satisfaction varies among different users' profiles.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>An instrument is constructed based mainly on previous ERP users' satisfaction studies. The instrument is then provided to a sample of 68 users within a Greek energy supply organization and also a personal interview is conducted with the chief information officer. Exploratory factor analysis, multiple regression analysis, and statistical inference tests are employed in order to test the research hypotheses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The results indicate that three main components affect the level of satisfaction of an ERP user: \u201cinteraction with the IT department,\u201d \u201cpre\u2010implementation processes,\u201d and \u201cERP product and adaptability.\u201d Furthermore, a different satisfaction level has been traced among users from different departments.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper presents substantive evidence regarding ERP user satisfaction constituents and further suggests appropriate practices to better manage various behavioral aspects of ERP systems.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570910957623","type":"journal-article","created":{"date-parts":[[2009,5,9]],"date-time":"2009-05-09T07:03:43Z","timestamp":1241852623000},"page":"628-645","source":"Crossref","is-referenced-by-count":33,"title":["ERP user satisfaction issues: insights from a Greek industrial giant"],"prefix":"10.1108","volume":"109","author":[{"given":"Pantelis","family":"Longinidis","sequence":"first","affiliation":[]},{"given":"Katerina","family":"Gotzamani","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022021020280522600_b1","doi-asserted-by":"crossref","unstructured":"Abdinnour\u2010Helm, S., Lengnick\u2010Hall, M.L. and Lengnick\u2010Hall, C.A. 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