{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,10]],"date-time":"2026-02-10T18:53:28Z","timestamp":1770749608790,"version":"3.50.0"},"reference-count":29,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2009,9,25]],"date-time":"2009-09-25T00:00:00Z","timestamp":1253836800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,9,25]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to examine the performance of business processes, operational process efficiency and profitability of enterprise resource planning (ERP) pre\u2010 and post\u2010adoption in the long term. The paper also aims to examine the factors of ERP supplier types and firm size in Taiwan.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper measures business process (structure capital value added and operational expense ratio), process efficiency (account receivable turnover and inventory turnover) and profitability (continuing operating income and net profit margin) of pre\u2010 and post\u2010adoption ERP. First, the overall samples are tested. Second, ERP performances are compared, classified as large, medium and small. Finally, the ERP performances, classified as international and local supplier, are compared using the Wilcoxon rank test.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The results show that the business process, process efficiency, and profitability increase in the fourth or fifth years. This shows that the benefits of ERP are evident in the long term. Regarding firm size, big firms enhance their business process through process efficiency and financial performance. Medium\u2010sized firms raise continuing operating income only in the first five years. Small firms show no improvement. The results show that the business process, relating to process efficiency and profitability, demonstrates significant improvements in implementing international ERP vendors. Adversely, firms using local ERP systems have a diminished outcome in overall performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>This paper suggests that when companies plan to adopt an ERP system, large firms possess more advantages than medium\u2010sized or small firms and international ERP vendors are preferable to local systems.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>Previous research has rarely compared the results of process reengineering after ERP system implementation. This paper offers insight into ERP adopters in the electronics industry.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635570910991319","type":"journal-article","created":{"date-parts":[[2009,10,5]],"date-time":"2009-10-05T11:22:00Z","timestamp":1254741720000},"page":"1085-1100","source":"Crossref","is-referenced-by-count":29,"title":["Process efficiency of the enterprise resource planning adoption"],"prefix":"10.1108","volume":"109","author":[{"given":"Shaio","family":"Yan Huang","sequence":"first","affiliation":[]},{"given":"Shi\u2010Ming","family":"Huang","sequence":"additional","affiliation":[]},{"given":"Tung\u2010Hsien","family":"Wu","sequence":"additional","affiliation":[]},{"given":"Wen\u2010kai","family":"Lin","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022020920344254500_b1","unstructured":"Aasheim, C.L., Williams, S. and Butler, E.S. (2009), \u201cExamining IT projects from their graves: an analysis of eight failure cases and their risk factors\u201d, Journal of Computer Information Systems, Vol. 49 No. 3, pp. 48\u201053."},{"key":"key2022020920344254500_b3","unstructured":"Chua, A.Y.K. (2009), \u201cStrategic, tactical, and operational management security model\u201d, Journal of Computer Information Systems, Vol. 49 No. 3, pp. 31\u20109."},{"key":"key2022020920344254500_b4","unstructured":"Davenport, T.H. (1998), \u201cPutting the enterprise into the enterprise system\u201d, Harvard Business Review, Vol. 76 No. 4, pp. 121\u201031."},{"key":"key2022020920344254500_b5","unstructured":"Edvinsson, L. and Malone, M.S. (1997), Intellectual Capital: Realizing your Company's True Value by Finding Its Hidden Roots, Harper Collins, New York, NY."},{"key":"key2022020920344254500_b6","unstructured":"Ferrando, T. (2001), \u201cTraining employees to use ERP systems\u201d, The American City & County, Vol. 116 No. 14, p. 12."},{"key":"key2022020920344254500_b24","unstructured":"Hammer, M. and Champy, J. (1993), Reengineering: The Implementation Perspective, Center for Reengineering Leadership, Boston, MA."},{"key":"key2022020920344254500_b7","doi-asserted-by":"crossref","unstructured":"Hayes, D.C., Hunton, J.E. and Reck, J.L. (2001), \u201cMarket reaction to ERP implementation announcements\u201d, Journal of Information Systems, Vol. 15 No. 1, pp. 3\u201018.","DOI":"10.2308\/jis.2001.15.1.3"},{"key":"key2022020920344254500_b8","doi-asserted-by":"crossref","unstructured":"Helo, P. (2004), \u201cManaging agitity and productivity in the electronics industry\u201d, Industrial Management & Data Systems, Vol. 104 No. 7, pp. 567\u201077.","DOI":"10.1108\/02635570410550232"},{"key":"key2022020920344254500_b9","doi-asserted-by":"crossref","unstructured":"Hendricks, K.B., Singhal, V.R. and Stratman, J.K. (2007), \u201cThe impact of enterprise systems on corporate performance: a study of ERP, SCM, and CRM system implementations\u201d, Journal of Operations Management, Vol. 25, pp. 65\u201082.","DOI":"10.1016\/j.jom.2006.02.002"},{"key":"key2022020920344254500_b10","doi-asserted-by":"crossref","unstructured":"Huang, S.M., Ou, C., Chern, C.M. and Lin, B. (2006), \u201cAn empirical study of relationship between IT investment and firm performance: a resource\u2010based perspective\u201d, European Journal of Operational Research, Vol. 173 No. 3, pp. 984\u201099.","DOI":"10.1016\/j.ejor.2005.06.013"},{"key":"key2022020920344254500_b11","doi-asserted-by":"crossref","unstructured":"Hunton, J.E., Lippincott, B. and Reck, J.L. (2003), \u201cEnterprise resource planning systems: comparing firm performance of adopters and nonadopters\u201d, International Journal of Accounting Information Systems, Vol. 4, pp. 165\u201084.","DOI":"10.1016\/S1467-0895(03)00008-3"},{"key":"key2022020920344254500_b12","doi-asserted-by":"crossref","unstructured":"Hunton, J.E., McEwen, R.A. and Wier, B. (2002), \u201cThe reaction of financial analysts to enterprise resource planning (ERP) implementation plans\u201d, Journal of Information Systems, Vol. 16 No. 1, pp. 31\u201040.","DOI":"10.2308\/jis.2002.16.1.31"},{"key":"key2022020920344254500_b28","unstructured":"Knorr, E. (1999), \u201cERP's rough waters\u201d, Upside, Vol. 11 No. 12, pp. 209\u201013."},{"key":"key2022020920344254500_b25","doi-asserted-by":"crossref","unstructured":"Kohli, R. and Hoadley, E. (2006), \u201cTowards developing a framework for measuring organizational impact of it\u2010enabled BPR: case studies of three firms\u201d, The Data Base for Advances in Information Systems, Vol. 37 No. 1, pp. 40\u201058.","DOI":"10.1145\/1120501.1120505"},{"key":"key2022020920344254500_b13","unstructured":"Kang, S., Park, J.H. and Yang, H.D. (2008), \u201cERP alignment for positive business performance: evidence from Korea's ERP market\u201d, Journal of Computer Information Systems, Vol. 48 No. 4, pp. 25\u201038."},{"key":"key2022020920344254500_b14","unstructured":"Krumwiede, K.R. and Jordan, W.G. (2000), \u201cReaping the promise of enterprise resource systems\u201d, Strategic Finance, Vol. 82 No. 4, pp. 48\u201052."},{"key":"key2022020920344254500_b26","doi-asserted-by":"crossref","unstructured":"Lea, B.R. (2007), \u201cManagement accounting in ERP integrated MRP and TOC environments\u201d, Industrial Management & Data Systems, Vol. 107 No. 8, pp. 1188\u2010211.","DOI":"10.1108\/02635570710822813"},{"key":"key2022020920344254500_b15","unstructured":"Lin, H.Y., Lai, K.Y., Shiau, W.L., Hsu, P.Y., Leu, J.D., Tsai, W.H., Cheng, M.S. and Fan, Y.W. (2004), \u201cThe evaluation of post implementation ERP investment performance by DEA approach\u201d, Journal of e\u2010Business, Vol. 6 No. 2, pp. 175\u201091."},{"key":"key2022020920344254500_b16","unstructured":"Mabert, V.A., Soni, A.K. and Venkataramanan, M.A. (2000), \u201cEnterprise resource planning survey of US manufacturing firms\u201d, Production & Inventory Management Journal, Vol. 41 No. 20, pp. 52\u20108."},{"key":"key2022020920344254500_b23","doi-asserted-by":"crossref","unstructured":"Matolcsy, Z., Booth, P. and Wieder, B. (2005), \u201cEconomic benefits of enterprise resource planning systems: some empirical evidence\u201d, Accounting and Finance, Vol. 45 No. 3, pp. 439\u201056.","DOI":"10.1111\/j.1467-629X.2005.00149.x"},{"key":"key2022020920344254500_b17","doi-asserted-by":"crossref","unstructured":"Nicolaou, A.I. (2004), \u201cFirm performance effects in relation to the implementation and use of enterprise resource planning systems\u201d, Journal of Information Systems, Vol. 18 No. 2, pp. 79\u2010105.","DOI":"10.2308\/jis.2004.18.2.79"},{"key":"key2022020920344254500_b18","unstructured":"Pan, M.J. and Jang, W.Y. (2008), \u201cDeterminants of the adoption of enterprise resource planning within the technology\u2010organization\u2010environment framework: Taiwan's communications\u201d, Journal of Computer Information Systems, Vol. 49 No. 3, pp. 48\u201053."},{"key":"key2022020920344254500_b19","doi-asserted-by":"crossref","unstructured":"Poston, R. and Grabski, S. (2001), \u201cFinancial impacts of enterprise resource planning implementations\u201d, International Journal of Accounting Information Systems, Vol. 2, pp. 271\u201094.","DOI":"10.1016\/S1467-0895(01)00024-0"},{"key":"key2022020920344254500_b20","doi-asserted-by":"crossref","unstructured":"Rantala, L. and Hilmola, O.P. (2005), \u201cFrom manual to automated purchasing case: middle\u2010sized telecom electronics manufacturing unit\u201d, Industrial Management & Data Systems, Vol. 105 No. 8, pp. 1053\u201069.","DOI":"10.1108\/02635570510624446"},{"key":"key2022020920344254500_b27","doi-asserted-by":"crossref","unstructured":"Velcu, O. (2007), \u201cExploring the effects of ERP systems on organizational performance \u2013 evidence from Finnish companies\u201d, Journal of Industrial Management and Data Systems, Vol. 107 No. 9, pp. 1316\u201034.","DOI":"10.1108\/02635570710833983"},{"key":"key2022020920344254500_b21","doi-asserted-by":"crossref","unstructured":"Vemuri, V.K. and Palvia, S.C. (2006), \u201cImprovement in operational efficiency due to ERP systems implementation: truth or myth?\u201d, Information Resource Management Journal, Vol. 19 No. 2, pp. 18\u201036.","DOI":"10.4018\/irmj.2006040102"},{"key":"key2022020920344254500_b29","unstructured":"Wah, L. (2000), \u201cGive ERP a chance\u201d, Management Review, Vol. 89 No. 3, pp. 20\u20104."},{"key":"key2022020920344254500_b22","unstructured":"Wei, J., van der Ende, L. and Lin, B. (2009), \u201cCustomer\u2010focused e\u2010business model for the oil industry\u201d, Journal of Computer Information Systems, Vol. 49 No. 3, pp. 11\u201021."},{"key":"key2022020920344254500_frd1","unstructured":"Chang, W.L. (2005), Enterprise Resource Planning, Longstone, Taipei."}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635570910991319","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570910991319\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635570910991319\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:38:15Z","timestamp":1753400295000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/109\/8\/1085-1100\/182438"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,9,25]]},"references-count":29,"journal-issue":{"issue":"8","published-print":{"date-parts":[[2009,9,25]]}},"alternative-id":["10.1108\/02635570910991319"],"URL":"https:\/\/doi.org\/10.1108\/02635570910991319","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2009,9,25]]}}}