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This paper seeks to provide a theoretically grounded, practical methodology for initial knowledge capture and ongoing maintenance of this knowledge using \u201cWeb 2.0\u201d technologies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper used a participatory action research project in which a methodology was developed for the capture of knowledge from experts in an organization experiencing both knowledge loss and rapid growth. The methodology used simple, affordable technologies such as digital cameras and digital editors, Wikis with a \u201csemantic web\u201d and social tagging.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The paper was able to integrate an initial knowledge capture into an ongoing cycle of knowledge organizing, sharing and maintenance. It was found that, whilst it is an economical and appropriate solution to problems of knowledge loss and knowledge sharing, sustainability of the information capture and its validation and ongoing maintenance by others require explicit management attention.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>This methodology provides a process model for investigating the conversion of tacit to explicit knowledge and the effectiveness of knowledge capture methods for inter\u2010generational knowledge in particular, but knowledge capture from experts in general.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The knowledge capture methodology derived in this project can be used by managers and practitioners to address knowledge loss and under\u2010utilization.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The methodology is original and based on a process model of tacit\u2010explicit knowledge conversion. It uses cheap accessible tools, integrates an initial capture into an ongoing lifecycle, and uses modern, lightweight Web 2.0 tools and concepts.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635571011055117","type":"journal-article","created":{"date-parts":[[2010,7,11]],"date-time":"2010-07-11T21:22:06Z","timestamp":1278883326000},"page":"908-929","source":"Crossref","is-referenced-by-count":38,"title":["Capturing, structuring and maintaining knowledge: a social software approach"],"prefix":"10.1108","volume":"110","author":[{"given":"Paul","family":"Jackson","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022020719524964100_b2","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Leidner, D.E. 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