{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,10]],"date-time":"2025-11-10T13:33:39Z","timestamp":1762781619675,"version":"3.41.2"},"reference-count":33,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2010,8,31]],"date-time":"2010-08-31T00:00:00Z","timestamp":1283212800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,8,31]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The paper aims to explore how supply chain performance management (PM) is affected by the decisions made in the enterprise resource planning (ERP) system lifecycle phases.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Data were collected in a multiple case study of four manufacturing companies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Four PM activities and three ERP system lifecycle phases were described and analyzed. Eight propositions were generated from theory and the case analyses. Detailed demand specifications could have improved target setting and reporting possibilities, PM education and training seem to be important in both the implementation and the use phase and supply chain PM is highly affected in the use phase.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The paper is explorative. A required next step would be to test the generated propositions on a larger population.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Propositions of what supply chain PM issues manufacturing companies should consider in the ERP system selection, implementation and use phases are presented. The results indicate that a lot of supply chain PM improvements can be realized within the use phase of an existing ERP system.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>No previous paper has focused upon how to consider supply chain PM when implementing ERP systems. This is needed because previous studies have identified ERP systems as obstacles for supply chain PM.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02635571011077816","type":"journal-article","created":{"date-parts":[[2010,8,28]],"date-time":"2010-08-28T07:15:53Z","timestamp":1282979753000},"page":"1159-1175","source":"Crossref","is-referenced-by-count":30,"title":["Selection, implementation and use of ERP systems for supply chain performance management"],"prefix":"10.1108","volume":"110","author":[{"given":"Helena","family":"Forslund","sequence":"first","affiliation":[]},{"given":"Patrik","family":"Jonsson","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031620334857900_b1","doi-asserted-by":"crossref","unstructured":"Akkermans, H.A., Bogerd, P., Y\u00fccesan, E. and van Wassenhove, L.N. (2003), \u201cThe impact of ERP on supply chain management: exploratory findings from a European Delphi study\u201d, European Journal of Operational Research, Vol. 146, pp. 284\u2010301.","DOI":"10.1016\/S0377-2217(02)00550-7"},{"key":"key2022031620334857900_b2","unstructured":"APICS (2007), \u201cUsing information technology to enable supply chain management\u201d, APICS Certified Supply Chain Professional Learning System, APICS, Alexandria."},{"key":"key2022031620334857900_b3","doi-asserted-by":"crossref","unstructured":"Basu, R. (2001), \u201cNew criteria of performance management \u2013 a transition from enterprise to collaborate supply chain\u201d, Measuring Business Excellence, Vol. 5 No. 4, pp. 7\u201012.","DOI":"10.1108\/EUM0000000006514"},{"key":"key2022031620334857900_b5","doi-asserted-by":"crossref","unstructured":"Botta\u2010Genoulaz, V., Millet, P.\u2010A. and Grabot, B. (2005), \u201cA survey on the recent research literature on ERP systems\u201d, Computers in Industry, Vol. 56, pp. 510\u201022.","DOI":"10.1016\/j.compind.2005.02.004"},{"key":"key2022031620334857900_b4","doi-asserted-by":"crossref","unstructured":"Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000), \u201cDesigning, implementing and updating performance measurement systems\u201d, International Journal of Operations & Production Management, Vol. 20 No. 7, pp. 754\u201071.","DOI":"10.1108\/01443570010330739"},{"key":"key2022031620334857900_b6","doi-asserted-by":"crossref","unstructured":"Bozarth, C. (2006), \u201cERP implementation efforts at three firms; integrating lessons from the SISP and IT\u2010enabled change literature\u201d, International Journal of Operations & Production Management, Vol. 26 No. 11, pp. 1223\u201039.","DOI":"10.1108\/01443570610705836"},{"key":"key2022031620334857900_b7","unstructured":"Brewer, P.C. and Speh, T.W. (2001), \u201cAdapting the balanced scorecard to supply chain management\u201d, Supply Chain Management Review, March\/April, pp. 48\u201056."},{"key":"key2022031620334857900_b8","doi-asserted-by":"crossref","unstructured":"Busi, M. and Bititci, U. (2006), \u201cCollaborative performance management: present gaps and future research\u201d, International Journal of Productivity and Performance Management, Vol. 1 No. 55, pp. 7\u201025.","DOI":"10.1108\/17410400610635471"},{"key":"key2022031620334857900_b9","unstructured":"ComputerSweden (2007), Med r\u00e4tt aff\u00e4rssystem f\u00e5r just ditt f\u00f6retag ett \u00f6vertag gentemot konkurrenterna (in Swedish), September."},{"key":"key2022031620334857900_b10","doi-asserted-by":"crossref","unstructured":"De B\u00farca, S., Fynes, B. and Marshall, D. (2005), \u201cStrategic technology adoption: extending ERP across the supply chain\u201d, Journal of Enterprise Information Management, Vol. 18 No. 4, pp. 427\u201040.","DOI":"10.1108\/17410390510609581"},{"key":"key2022031620334857900_b11","doi-asserted-by":"crossref","unstructured":"Dezdar, S. and Sulaiman, A. (2009), \u201cSuccessful enterprise resource planning implementation: taxonomy of critical factors\u201d, Industrial Management & Data Systems, Vol. 109 No. 8, pp. 1037\u201052.","DOI":"10.1108\/02635570910991283"},{"key":"key2022031620334857900_b12","doi-asserted-by":"crossref","unstructured":"Forslund, H. (2010), \u201cERP systems' capabilities for supply chain performance management\u201d, Industrial Management & Data Systems, Vol. 110 No. 3, pp. 351\u201067.","DOI":"10.1108\/02635571011030024"},{"key":"key2022031620334857900_b13","doi-asserted-by":"crossref","unstructured":"Forslund, H. and Jonsson, P. (2007), \u201cDyadic integration of the performance management process: a delivery service case study\u201d, International Journal of Physical Distribution & Logistics Management, Vol. 37 No. 7, pp. 546\u201067.","DOI":"10.1108\/09600030710776473"},{"key":"key2022031620334857900_b14","doi-asserted-by":"crossref","unstructured":"Forslund, H. and Jonsson, P. (2009), \u201cObstacles to supply chain integration of the performance management process in customer\u2010supplier dyads: the buyers' perspective\u201d, International Journal of Operations & Production Management, Vol. 29 No. 1, pp. 77\u201095.","DOI":"10.1108\/01443570910925370"},{"key":"key2022031620334857900_b16","unstructured":"Hedman, J. (2003), \u201cOn enterprise system artifacts: changes in information systems development and evaluation\u201d, PhD dissertation, Department of Informatics, Lund University, Lund."},{"key":"key2022031620334857900_b17","doi-asserted-by":"crossref","unstructured":"Helo, P., Anussornnitisarn, P. and Phusavat, K. (2008), \u201cExpectations and reality in ERP implementation: consultant and solution provider perspective\u201d, Industrial Management & Data Systems, Vol. 108 No. 8, pp. 1045\u201059.","DOI":"10.1108\/02635570810904604"},{"key":"key2022031620334857900_b18","unstructured":"Hofmann, S. (2008), \u201cThe performance measurement process concerning on\u2010time delivery; characteristics and consequences\u201d, Licentiate thesis, School of Management and Economics, V\u00e4xj\u00f6 University, V\u00e4xj\u00f6."},{"key":"key2022031620334857900_b19","doi-asserted-by":"crossref","unstructured":"Jonsson, P. and Mattsson, S.\u2010A. (2008), \u201cInventory management practices and their impact on planning performance\u201d, International Journal of Production Research, Vol. 46 No. 7, pp. 1787\u2010812.","DOI":"10.1080\/00207540600988071"},{"key":"key2022031620334857900_b20","doi-asserted-by":"crossref","unstructured":"Karsak, E.E. and \u00d6zogul, C.O. (2009), \u201cAn integrated decision making approach for ERP system selection\u201d, Expert Systems with Applications, Vol. 36, pp. 660\u20107.","DOI":"10.1016\/j.eswa.2007.09.016"},{"key":"key2022031620334857900_b21","doi-asserted-by":"crossref","unstructured":"Kelle, P. and Akbulut, A. (2005), \u201cThe role of ERP tools in supply chain information sharing, cooperation, and cost optimization\u201d, International Journal of Production Economics, Vol. 93\u201094, pp. 41\u201052.","DOI":"10.1016\/j.ijpe.2004.06.004"},{"key":"key2022031620334857900_b22","unstructured":"Knolmayer, G., Mertens, P., Zeier, A. and Dickersbach, J.T. (2009), Supply Chain Management Based on SAP Systems, Springer\u2010Verlag, Berlin."},{"key":"key2022031620334857900_b23","unstructured":"Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K. (2007), Operations Management: Processes and Value Chains, Pearson Education, Upper Saddle River, NJ."},{"key":"key2022031620334857900_b24","doi-asserted-by":"crossref","unstructured":"Loh, T.C. and Koh, S.C.L. (2004), \u201cCritical elements for a successful enterprise resource planning implementation in small and midsize enterprises\u201d, International Journal of Production Research, Vol. 42, pp. 3433\u201055.","DOI":"10.1080\/00207540410001671679"},{"key":"key2022031620334857900_b25","doi-asserted-by":"crossref","unstructured":"Maguire, S., Ojiako, U. and Said, A. (2010), \u201cERP implementation in Omantel: a case study\u201d, Industrial Management & Data Systems, Vol. 1 No. 110, pp. 78\u201092.","DOI":"10.1108\/02635571011008416"},{"key":"key2022031620334857900_b26","doi-asserted-by":"crossref","unstructured":"Muscatello, J.R., Small, M.R. and Chen, I. (2003), \u201cImplementing enterprise resource planning (ERP) systems in small and midsize manufacturing firms\u201d, International Journal of Operations & Production Management, Vol. 23 No. 8, pp. 850\u201072.","DOI":"10.1108\/01443570310486329"},{"key":"key2022031620334857900_b27","doi-asserted-by":"crossref","unstructured":"Phusavat, K., Anussornnitisarn, P., Helo, P. and Dwight, R. (2009), \u201cPerformance measurement: roles and challenges\u201d, Industrial Management & Data Systems, Vol. 109 No. 5, pp. 646\u201061.","DOI":"10.1108\/02635570910957632"},{"key":"key2022031620334857900_b28","doi-asserted-by":"crossref","unstructured":"Snider, B., da Silveira, G.J.C. and Balakrishnan, J. (2009), \u201cERP implementation at SMEs: analysis of five Canadian cases\u201d, International Journal of Operations & Production Management, Vol. 29 No. 1, pp. 4\u201029.","DOI":"10.1108\/01443570910925343"},{"key":"key2022031620334857900_b29","unstructured":"Stephens, S. (2001), \u201cSupply chain operations reference model version 5.0: a new tool to improve supply chain efficiency and achieve best practice\u201d, Information Systems Frontiers, Vol. 2 No. 4, pp. 471\u20106."},{"key":"key2022031620334857900_b30","doi-asserted-by":"crossref","unstructured":"Velcu, O. (2007), \u201cExploring the effects of ERP systems on organizational performance; evidence from Finnish companies\u201d, Industrial Management & Data Systems, Vol. 107 No. 9, pp. 1316\u201034.","DOI":"10.1108\/02635570710833983"},{"key":"key2022031620334857900_b31","doi-asserted-by":"crossref","unstructured":"Verville, J. and Halingten, A. (2003), \u201cThe effect of team composition and group role definition on ERP acquisition decisions\u201d, Team Performance Management, Vol. 9 Nos 5\/6, pp. 115\u201030.","DOI":"10.1108\/13527590310493864"},{"key":"key2022031620334857900_b32","unstructured":"Yin, R. (2003), Case Study Research: Design and Methods, Sage, Thousand Oaks, CA."},{"key":"key2022031620334857900_b33","doi-asserted-by":"crossref","unstructured":"Yu, C. (2006), \u201cCauses influencing the effectiveness of the post\u2010implementation ERP system\u201d, Industrial Management & Data Systems, Vol. 105 No. 1, pp. 115\u201032.","DOI":"10.1108\/02635570510575225"},{"key":"key2022031620334857900_frd1","doi-asserted-by":"crossref","unstructured":"Forslund, H. and Jonsson, P. (2010), \u201cIntegrating the performance management process of on\u2010time delivery with suppliers\u201d, International Journal of Logistics; Research and Applications, Vol. 3 No. 13, pp. 225\u201041.","DOI":"10.1080\/13675561003712799"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02635571011077816","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635571011077816\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02635571011077816\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:38:25Z","timestamp":1753400305000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/110\/8\/1159-1175\/175737"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,8,31]]},"references-count":33,"journal-issue":{"issue":"8","published-print":{"date-parts":[[2010,8,31]]}},"alternative-id":["10.1108\/02635571011077816"],"URL":"https:\/\/doi.org\/10.1108\/02635571011077816","relation":{},"ISSN":["0263-5577"],"issn-type":[{"type":"print","value":"0263-5577"}],"subject":[],"published":{"date-parts":[[2010,8,31]]}}}