{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:53:30Z","timestamp":1754157210644,"version":"3.41.2"},"reference-count":15,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2002,2,1]],"date-time":"2002-02-01T00:00:00Z","timestamp":1012521600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2002,2,1]]},"abstract":"<jats:p>What happens when users encounter breakdown situations when browsing the Web? Reports a study in which 35 participants were asked to think aloud whilst following a trail through a series of Web pages. Some of the pages were designed to cause error messages to be displayed by the browser when users tried to interact with them. The results from the study showed that the error messages did not help users to diagnose the cause of the problems, or develop their understanding of the Internet. Error messages do provide a vocabulary for describing problems, but fail to provide a model to pin the terminology on. We suggest that an underlying model of Web browsing should be available for users to learn from the error messages, rather than just seeing them as a sign of \u201csomething being wrong\u201d.<\/jats:p>","DOI":"10.1108\/02640470210418254","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T19:02:19Z","timestamp":1027882939000},"page":"35-42","source":"Crossref","is-referenced-by-count":2,"title":["How Web browsers shape users\u2019 understanding of networks"],"prefix":"10.1108","volume":"20","author":[{"given":"Louise","family":"Sheeran","sequence":"first","affiliation":[]},{"given":"M.","family":"Angela Sasse","sequence":"additional","affiliation":[]},{"given":"Jon","family":"Rimmer","sequence":"additional","affiliation":[]},{"given":"Ian","family":"Wakeman","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022013119571794300_B1","unstructured":"Aitchison, J. 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(1990), Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage, Newbury Park, CA."}],"container-title":["The Electronic Library"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02640470210418254","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02640470210418254\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02640470210418254\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:40:54Z","timestamp":1753400454000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/el\/article\/20\/1\/35-42\/84492"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,2,1]]},"references-count":15,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2002,2,1]]}},"alternative-id":["10.1108\/02640470210418254"],"URL":"https:\/\/doi.org\/10.1108\/02640470210418254","relation":{},"ISSN":["0264-0473"],"issn-type":[{"type":"print","value":"0264-0473"}],"subject":[],"published":{"date-parts":[[2002,2,1]]}}}