{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:54:13Z","timestamp":1754157253584,"version":"3.41.2"},"reference-count":8,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2005,12,1]],"date-time":"2005-12-01T00:00:00Z","timestamp":1133395200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2005,12,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>End\u2010user requesting in New Zealand remains a relatively new phenomenon. The National Library of New Zealand has conducted two separate pilot projects with different institutions. This paper aims to consider the differences between the two projects and looks at the trends that emerged.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The pilot projects occurred over similar timeframes, 12 months apart. Each used a different interface from which end\u2010users submitted their requests. The projects aimed to test workflow processes and ascertain the impacts for end\u2010users and library staff. System impacts and maintenance requirements, how the results would feed into best practice guidelines, and recommend future developments were also considered.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>This paper details the different user responses elicited during the evaluation processes. A large proportion of end\u2010users in both projects confirmed that they would use this method of request creation again. The results confirm that end\u2010user requesting does work in a utility environment.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Both projects continue in production with differing levels of involvement. The Lincoln University project continues following a redevelopment of the request screens based on what end\u2010users identified as important to them. The Landcare Research project continues with a more low key approach as the National Library of New Zealand considers the future developments required to enhance the end\u2010user experience and product up\u2010take in New Zealand.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper is of value to interloan librarians and especially those in an academic environment. It provides a compact case study where a national electronic utility provides the main platform for interlending and document supply in one country.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02640470510635737","type":"journal-article","created":{"date-parts":[[2007,1,15]],"date-time":"2007-01-15T17:00:17Z","timestamp":1168880417000},"page":"652-663","source":"Crossref","is-referenced-by-count":2,"title":["End\u2010user requesting \u2013 trail\u2010blazing, Kiwi style"],"prefix":"10.1108","volume":"23","author":[{"given":"David","family":"Reid","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Margot","family":"Bowden","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shona","family":"McCartin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021820134002700_b1","unstructured":"Bowden, M. (2004a), \u201cInterlibrary loans queries forwarded on behalf of WN\u201d, bowdenm@landcareresearch.co.nz, 18 March 2004 (accessed 6 April 2004)."},{"key":"key2022021820134002700_b2","unstructured":"Bowden, M. (2004b), LIANZA paper contribution, bowdenm@landcareresearch.co.nz, 18 March 2004 (accessed 7 July 2004)."},{"key":"key2022021820134002700_b3","doi-asserted-by":"crossref","unstructured":"Jackson, M. (2004), \u201cThe future of interlending\u201d, Interlending & Document Supply, Vol. 32 No. 2, pp. 88\u201093.","DOI":"10.1108\/02641610410699272"},{"key":"key2022021820134002700_b4","unstructured":"McCartin, S. (2004a), \u201cChanging request patterns\u201d, mcartins@lincoln.ac.nz, 18 May 2004 (accessed 27 May 2004)."},{"key":"key2022021820134002700_b5","unstructured":"McCartin, S. (2004b), \u201cWhere to next_2\u201d, mcartins@lincoln.ac.nz, 28 June 2004 (accessed 28 June 2004)."},{"key":"key2022021820134002700_b6","unstructured":"McCartin, S. and Reid, D. (2003a), \u201cD\u2010I\u2010Y Interloans: from dream to reality\u201d, paper presented at: LIANZA Conference 2003: Oceans of Opportunity, Napier, New Zealand, 7\u201010 October, available at: www.lianza.org.nz\/conference\/conference03\/papers\/mccartin_reid.pdf (accessed 31 March 2004)."},{"key":"key2022021820134002700_b7","unstructured":"McCartin, S. and Reid, D. (2003b), \u201cEnd\u2010user initiated interloans: placebo or panacea?\u201d, paper presented at Eighth Interlending and Document Supply International Conference, Canberra, Australia, 28\u201031 October, available at: www.nla.gov.au\/ilds\/abstracts\/reidd.pdf (accessed 14 October 2004)."},{"key":"key2022021820134002700_b8","doi-asserted-by":"crossref","unstructured":"McCartin, S. and Reid, D. (2004), \u201cD\u2010I\u2010Y Interloans: from dream to reality\u201d, The Electronic Library, Vol. 22 No. 6, pp. 509\u201017.","DOI":"10.1108\/02640470410570811"}],"container-title":["The Electronic Library"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02640470510635737","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02640470510635737\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02640470510635737\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:41:38Z","timestamp":1753400498000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/el\/article\/23\/6\/652-663\/34438"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,12,1]]},"references-count":8,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2005,12,1]]}},"alternative-id":["10.1108\/02640470510635737"],"URL":"https:\/\/doi.org\/10.1108\/02640470510635737","relation":{},"ISSN":["0264-0473"],"issn-type":[{"type":"print","value":"0264-0473"}],"subject":[],"published":{"date-parts":[[2005,12,1]]}}}