{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,18]],"date-time":"2026-03-18T20:12:13Z","timestamp":1773864733501,"version":"3.50.1"},"reference-count":47,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2013,2,8]],"date-time":"2013-02-08T00:00:00Z","timestamp":1360281600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,2,8]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The aim of this paper is to propose a novel evaluation framework to explore the \u201croot causes\u201d that hinder the acceptance of using internal cloud services in a university.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The proposed evaluation framework incorporates the duo\u2010theme DEMATEL (decision making trial and evaluation laboratory) with TAM (technology acceptance model). The operational procedures were proposed and tested on a university during the post\u2010implementation phase after introducing the internal cloud services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>According to the results, clear understanding and operational ease under the theme perceived ease of use (PEOU) are more imperative; whereas improved usefulness and productivity under the theme perceived usefulness (PU) are more urgent to foster the usage of internal clouds in the case university.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>Based on the findings, some intervention activities were suggested to enhance the level of users' acceptance of internal cloud solutions in the case university. However, the results should not be generalized to apply to other educational establishments.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>To reduce the resistance from using internal clouds, some necessary intervention activities such as developing attractive training programs, creating interesting workshops, and rewriting user friendly manual or handbook are recommended.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The novel two\u2010theme DEMATEL has greatly contributed to the conventional one\u2010theme DEMATEL theory. The proposed two\u2010theme DEMATEL procedures were the first attempt to evaluate the acceptance of using internal clouds in university. The results have provided manifest root\u2010causes under two distinct themes, which help derive effectual intervention activities to foster the acceptance of usage of internal clouds in a university.<\/jats:p><\/jats:sec>","DOI":"10.1108\/02640471311299155","type":"journal-article","created":{"date-parts":[[2013,1,31]],"date-time":"2013-01-31T13:44:58Z","timestamp":1359639898000},"page":"84-98","source":"Crossref","is-referenced-by-count":51,"title":["Factors hindering acceptance of using cloud services in university: a case study"],"prefix":"10.1108","volume":"31","author":[{"given":"Wei\u2010Wen","family":"Wu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lawrence W.","family":"Lan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yu\u2010Ting","family":"Lee","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031719484042500_b1","unstructured":"Catteddu, D. and Hogben, G. (2009), Cloud Computing: Benefits, Risks and Recommendations for Information Security, European Network and Information Security Agency (ENISA), Crete, pp. 1\u2010125."},{"key":"key2022031719484042500_b2","doi-asserted-by":"crossref","unstructured":"Chang, K. and Chang, C.C. (2009), \u201cLibrary self\u2010service: predicting user intentions related to self\u2010issue and return systems\u201d, The Electronic Library, Vol. 27 No. 6, pp. 938\u201049.","DOI":"10.1108\/02640470911004048"},{"key":"key2022031719484042500_b3","doi-asserted-by":"crossref","unstructured":"Chatzoglou, P.D., Sarigiannidis, L., Vraimaki, E. and Diamantidis, A. (2009), \u201cInvestigating Greek employees' intention to use web\u2010based training\u201d, Computers & Education, Vol. 53 No. 3, pp. 877\u201089.","DOI":"10.1016\/j.compedu.2009.05.007"},{"key":"key2022031719484042500_b4","doi-asserted-by":"crossref","unstructured":"Chen, R.J. (2010), \u201cInvestigating models for pre\u2010service teachers' use of technology to support student\u2010centered learning\u201d, Computers & Education, Vol. 55 No. 1, pp. 32\u201042.","DOI":"10.1016\/j.compedu.2009.11.015"},{"key":"key2022031719484042500_b5","doi-asserted-by":"crossref","unstructured":"Cheng, B., Wang, M., Yang Kinshuk, S.J.H. and Peng, J. (2011), \u201cAcceptance of competency\u2010based workplace e\u2010learning systems: effects of individual and peer learning support\u201d, Computers & Education, Vol. 57 No. 1, pp. 1317\u201033.","DOI":"10.1016\/j.compedu.2011.01.018"},{"key":"key2022031719484042500_b6","unstructured":"Davis, F.D. (1986), \u201cA technology acceptance model for empirically testing new end\u2010user information systems: theory and results\u201d, doctoral dissertation, Sloan School of Management, Massachusetts Institute of Technology, Cambridge, MA."},{"key":"key2022031719484042500_b7","doi-asserted-by":"crossref","unstructured":"Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), \u201cUser acceptance of computer technology: a comparison of two theoretical models\u201d, Management Science, Vol. 35 No. 8, pp. 982\u20101003.","DOI":"10.1287\/mnsc.35.8.982"},{"key":"key2022031719484042500_b8","doi-asserted-by":"crossref","unstructured":"DeShields, O.W. Jr, Kara, A. and Kaynak, E. (2005), \u201cDeterminants of business student satisfaction and retention in higher education: applying Herzberg's two\u2010factor theory\u201d, The International Journal of Educational Management, Vol. 19 Nos 2\/3, pp. 128\u201039.","DOI":"10.1108\/09513540510582426"},{"key":"key2022031719484042500_b9","unstructured":"Desmet, P.M.A. (2002), Designing Emotions, Delft University of Technology, Delft."},{"key":"key2022031719484042500_b10","doi-asserted-by":"crossref","unstructured":"Ercan, T. (2010), \u201cEffective use of cloud computing in educational institutions\u201d, Procedia \u2013 Social and Behavioral Sciences, Vol. 2 No. 2, pp. 938\u201042.","DOI":"10.1016\/j.sbspro.2010.03.130"},{"key":"key2022031719484042500_b11","unstructured":"Gabus, A. and Fontela, E. (1972), World Problems, An Invitation to Further Thought within the Framework of DEMATEL, BATTELLE Institute, Geneva Research Centre, Geneva."},{"key":"key2022031719484042500_b12","unstructured":"Gabus, A. and Fontela, E. (1973), Perceptions of the World Problematique: Communication Procedure, Communicating with Those Bearing Collective Responsibility (DEMATEL Report No. 1), BATTELLE Institute, Geneva Research Centre, Geneva."},{"key":"key2022031719484042500_b13","doi-asserted-by":"crossref","unstructured":"Goh, T.T. and Liew, C.L. (2009), \u201cSMS\u2010based library catalogue system: a preliminary investigation of user acceptance\u201d, The Electronic Library, Vol. 27 No. 3, pp. 394\u2010407.","DOI":"10.1108\/02640470910966853"},{"key":"key2022031719484042500_b14","doi-asserted-by":"crossref","unstructured":"Goscinski, A. and Brock, M. (2010), \u201cToward dynamic and attribute based publication, discovery and selection for cloud computing\u201d, Future Generation Computer Systems, Vol. 26 No. 7, pp. 947\u201070.","DOI":"10.1016\/j.future.2010.03.009"},{"key":"key2022031719484042500_b15","unstructured":"Herzberg, F., Mausner, B. and Snyderman, B.B. (1967), The Motivation to Work, 2nd ed., Springer, Berlin."},{"key":"key2022031719484042500_b16","doi-asserted-by":"crossref","unstructured":"Huang, J.H., Lin, Y.R. and Chuang, S.T. (2007), \u201cElucidating user behavior of mobile learning: a perspective of the extended technology acceptance model\u201d, The Electronic Library, Vol. 25 No. 5, pp. 585\u201097.","DOI":"10.1108\/02640470710829569"},{"key":"key2022031719484042500_b17","doi-asserted-by":"crossref","unstructured":"King, W.R. and He, J. (2006), \u201cA meta\u2010analysis of the technology acceptance model\u201d, Information & Management, Vol. 43 No. 6, pp. 740\u201055.","DOI":"10.1016\/j.im.2006.05.003"},{"key":"key2022031719484042500_b18","doi-asserted-by":"crossref","unstructured":"Lai, H.M. and Chen, C.P. (2011), \u201cFactors influencing secondary school teachers' adoption of teaching blogs\u201d, Computers & Education, Vol. 56 No. 4, pp. 948\u201060.","DOI":"10.1016\/j.compedu.2010.11.010"},{"key":"key2022031719484042500_b19","doi-asserted-by":"crossref","unstructured":"Laros, F.J.M. and Steenkamp, J.E.M. (2005), \u201cEmotions in consumer behavior: a hierarchical approach\u201d, Journal of Business Research, Vol. 58 No. 10, pp. 1437\u201045.","DOI":"10.1016\/j.jbusres.2003.09.013"},{"key":"key2022031719484042500_b20","doi-asserted-by":"crossref","unstructured":"Lee, B.C., Yoon, J.O. and Lee, I. (2009), \u201cLearners' acceptance of e\u2010learning in South Korea: theories and results\u201d, Computers & Education, Vol. 53 No. 4, pp. 1320\u20109.","DOI":"10.1016\/j.compedu.2009.06.014"},{"key":"key2022031719484042500_b21","doi-asserted-by":"crossref","unstructured":"Lee, Y.C., Li, M.L., Yen, T.M. and Huang, T.H. (2010), \u201cAnalysis of adopting an integrated decision making trial and evaluation laboratory on a technology acceptance model\u201d, Expert Systems with Applications, Vol. 37 No. 2, pp. 1745\u201054.","DOI":"10.1016\/j.eswa.2009.07.034"},{"key":"key2022031719484042500_b22","doi-asserted-by":"crossref","unstructured":"Liaw, S.S. (2008), \u201cInvestigating students' perceived satisfaction, behavioral intention, and effectiveness of e\u2010learning: a case study of the Blackboard system\u201d, Computers & Education, Vol. 51 No. 2, pp. 864\u201073.","DOI":"10.1016\/j.compedu.2007.09.005"},{"key":"key2022031719484042500_b24","doi-asserted-by":"crossref","unstructured":"Lin, Ch.J. and Wu, W.W. (2008), \u201cA causal analytical method for group decision\u2010making under fuzzy environment\u201d, Expert Systems with Applications, Vol. 34 No. 1, pp. 205\u201013.","DOI":"10.1016\/j.eswa.2006.08.012"},{"key":"key2022031719484042500_b23","doi-asserted-by":"crossref","unstructured":"Lin, P.C. and Chou, Y.H. (2009), \u201cPerceived usefulness, ease of use, and usage of citation database interfaces: a replication\u201d, The Electronic Library, Vol. 27 No. 1, pp. 31\u201041.","DOI":"10.1108\/02640470910934579"},{"key":"key2022031719484042500_b25","doi-asserted-by":"crossref","unstructured":"Liu, I.F., Chen, M.C., Sun, Y.S., Wible, D. and Kuo, C.H. (2010), \u201cExtending the TAM model to explore the factors that affect Intention to Use an Online Learning Community\u201d, Computers & Education, Vol. 54 No. 2, pp. 600\u201010.","DOI":"10.1016\/j.compedu.2009.09.009"},{"key":"key2022031719484042500_b26","doi-asserted-by":"crossref","unstructured":"Mowbray, M. and Pearson, S. (2009), \u201cA client\u2010based privacy manager for cloud computing\u201d, paper presented at Conference on Communication System Software and Middleware, COMSWARE'09, Dublin, 16\u201019 June.","DOI":"10.1145\/1621890.1621897"},{"key":"key2022031719484042500_b27","doi-asserted-by":"crossref","unstructured":"Ngai, E.W.T., Poon, J.K.L. and Chan, Y.H.C. (2007), \u201cEmpirical examination of the adoption of WebCT using TAM\u201d, Computers & Education, Vol. 48 No. 2, pp. 250\u201067.","DOI":"10.1016\/j.compedu.2004.11.007"},{"key":"key2022031719484042500_b28","doi-asserted-by":"crossref","unstructured":"Rimal, B.P., Choi, E. and Lumb, I. (2009), \u201cA taxonomy and survey of cloud computing systems\u201d, Proceedings of the 2009 Fifth International Joint Conference on INC, IMS and IDC, pp. 44\u201051.","DOI":"10.1109\/NCM.2009.218"},{"key":"key2022031719484042500_b29","doi-asserted-by":"crossref","unstructured":"Sultan, N. (2010), \u201cCloud computing for education: a new dawn?\u201d, International Journal of Information Management, Vol. 30 No. 2, pp. 109\u201016.","DOI":"10.1016\/j.ijinfomgt.2009.09.004"},{"key":"key2022031719484042500_b30","doi-asserted-by":"crossref","unstructured":"Teo, T. (2009), \u201cModelling technology acceptance in education: a study of pre\u2010service teachers\u201d, Computers & Education, Vol. 52 No. 2, pp. 302\u201012.","DOI":"10.1016\/j.compedu.2008.08.006"},{"key":"key2022031719484042500_b31","doi-asserted-by":"crossref","unstructured":"Teo, T., Lee, C.B., Chai, C.S. and Wong, S.L. (2009), \u201cAssessing the intention to use technology among pre\u2010service teachers in Singapore and Malaysia: a multigroup invariance analysis of the technology acceptance model (TAM)\u201d, Computers & Education, Vol. 53 No. 3, pp. 1000\u20109.","DOI":"10.1016\/j.compedu.2009.05.017"},{"key":"key2022031719484042500_b32","doi-asserted-by":"crossref","unstructured":"Terzis, V. and Economides, A.A. (2011), \u201cThe acceptance and use of computer based assessment\u201d, Computers & Education, Vol. 56 No. 4, pp. 1032\u201044.","DOI":"10.1016\/j.compedu.2010.11.017"},{"key":"key2022031719484042500_b33","doi-asserted-by":"crossref","unstructured":"Thomas, P.Y. (2011), \u201cCloud computing: a potential paradigm for practising the scholarship of teaching and learning\u201d, The Electronic Library, Vol. 29 No. 2, pp. 214\u201024.","DOI":"10.1108\/02640471111125177"},{"key":"key2022031719484042500_b35","doi-asserted-by":"crossref","unstructured":"Tseng, M.L. (2009), \u201cA causal and effect decision making model of service quality expectation using grey\u2010fuzzy DEMATEL approach\u201d, Expert Systems with Applications, Vol. 36 No. 4, pp. 7738\u201048.","DOI":"10.1016\/j.eswa.2008.09.011"},{"key":"key2022031719484042500_b34","doi-asserted-by":"crossref","unstructured":"Tseng, M.L. (2010), \u201cImplementation and performance evaluation using the fuzzy network balanced scorecard\u201d, Computers & Education, Vol. 55 No. 1, pp. 188\u2010201.","DOI":"10.1016\/j.compedu.2010.01.004"},{"key":"key2022031719484042500_b36","doi-asserted-by":"crossref","unstructured":"Tzeng, J.Y. (2011), \u201cPerceived values and prospective users' acceptance of prospective technology: the case of a career eportfolio system\u201d, Computers & Education, Vol. 56 No. 1, pp. 157\u201065.","DOI":"10.1016\/j.compedu.2010.08.010"},{"key":"key2022031719484042500_b37","doi-asserted-by":"crossref","unstructured":"van Raaij, E.M. and Schepers, J.J.L. (2008), \u201cThe acceptance and use of a virtual learning environment in China\u201d, Computers & Education, Vol. 50 No. 3, pp. 838\u201052.","DOI":"10.1016\/j.compedu.2006.09.001"},{"key":"key2022031719484042500_b38","doi-asserted-by":"crossref","unstructured":"van Rooij, S.W. (2011), \u201cHigher education sub\u2010cultures and open source adoption\u201d, Computers & Education, Vol. 57 No. 1, pp. 1171\u201083.","DOI":"10.1016\/j.compedu.2011.01.006"},{"key":"key2022031719484042500_b39","doi-asserted-by":"crossref","unstructured":"Venkatesh, V. and Bala, H. (2008), \u201cTechnology acceptance model 3 and a research agenda on interventions\u201d, Decision Sciences, Vol. 39 No. 2, pp. 273\u2010315.","DOI":"10.1111\/j.1540-5915.2008.00192.x"},{"key":"key2022031719484042500_b41","doi-asserted-by":"crossref","unstructured":"Venkatesh, V. and Davis, F.D. (1996), \u201cA model of the antecedents of perceived ease of use: development and test\u201d, Decision Sciences, Vol. 27 No. 3, pp. 451\u201081.","DOI":"10.1111\/j.1540-5915.1996.tb01822.x"},{"key":"key2022031719484042500_b40","doi-asserted-by":"crossref","unstructured":"Venkatesh, V. and Davis, F.D. (2000), \u201cA theoretical extension of the technology acceptance model: four longitudinal field studies\u201d, Management Science, Vol. 46 No. 2, pp. 186\u2010204.","DOI":"10.1287\/mnsc.46.2.186.11926"},{"key":"key2022031719484042500_b42","doi-asserted-by":"crossref","unstructured":"Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), \u201cUser acceptance of information technology: toward a unified view\u201d, MIS Quarterly, Vol. 27 No. 3, pp. 425\u201078.","DOI":"10.2307\/30036540"},{"key":"key2022031719484042500_b44","doi-asserted-by":"crossref","unstructured":"Wu, W.W. (2008), \u201cChoosing knowledge management strategies by using a combined ANP and DEMATEL approach\u201d, Expert Systems with Applications, Vol. 35 No. 3, pp. 828\u201035.","DOI":"10.1016\/j.eswa.2007.07.025"},{"key":"key2022031719484042500_b45","doi-asserted-by":"crossref","unstructured":"Wu, W.W. (2011), \u201cMining significant factors affecting the adoption of SaaS using the rough set approach\u201d, The Journal of Systems and Software, Vol. 84 No. 3, pp. 435\u201041.","DOI":"10.1016\/j.jss.2010.11.890"},{"key":"key2022031719484042500_b46","doi-asserted-by":"crossref","unstructured":"Wu, W.W., Lan, L.W. and Lee, Y.T. (2011), \u201cExploring decisive factors affecting an organization's SaaS adoption: a case study\u201d, International Journal of Information Management.","DOI":"10.1016\/j.ijinfomgt.2011.02.007"},{"key":"key2022031719484042500_b43","doi-asserted-by":"crossref","unstructured":"Wu, W.W. and Lee, Y.T. (2007), \u201cDeveloping global managers' competencies using the fuzzy DEMATEL method\u201d, Expert Systems with Applications, Vol. 32 No. 2, pp. 499\u2010507.","DOI":"10.1016\/j.eswa.2005.12.005"},{"key":"key2022031719484042500_b47","unstructured":"Yachin, D. (2008), Cloud Computing \u2013 It Is Time for Stormy Weather, IDC SaaS Summit Spring 2009."}],"container-title":["The Electronic Library"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/02640471311299155","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02640471311299155\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/02640471311299155\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:43:14Z","timestamp":1753400594000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/el\/article\/31\/1\/84-98\/82214"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,2,8]]},"references-count":47,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2013,2,8]]}},"alternative-id":["10.1108\/02640471311299155"],"URL":"https:\/\/doi.org\/10.1108\/02640471311299155","relation":{},"ISSN":["0264-0473"],"issn-type":[{"value":"0264-0473","type":"print"}],"subject":[],"published":{"date-parts":[[2013,2,8]]}}}