{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:56:27Z","timestamp":1754157387226,"version":"3.41.2"},"reference-count":13,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2006,7,1]],"date-time":"2006-07-01T00:00:00Z","timestamp":1151712000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2006,7,1]]},"abstract":"Purpose<\/jats:title>The paper aims to describe and discuss the establishment of customer care centres in Sweden with particular concerns about information security.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>The paper is part of a series about information security and the approach is to study the subject within an organisation and initially to understand how it works.<\/jats:p><\/jats:sec>Findings<\/jats:title>An effective way was found to embrace as many factors as possible by using a theory that contains the characteristics of the organisation. It was found that a combination of general systems theory and classic information systems theory was very successful.<\/jats:p><\/jats:sec>Practical implications<\/jats:title>The new systems and new structure within the Corporation of Swedish Pharmacies (Apotekes) will in future create better conditions for customers and the opportunity to have products delivered at home or by collection from the centres.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>Describes new and ongoing developments aimed at improving customer care and demonstrates the application of system theory to the resulting organisation and implementation.<\/jats:p><\/jats:sec>","DOI":"10.1108\/03684920610662584","type":"journal-article","created":{"date-parts":[[2006,7,4]],"date-time":"2006-07-04T06:43:07Z","timestamp":1151995387000},"page":"786-796","source":"Crossref","is-referenced-by-count":0,"title":["Information security \u2013 an application of a systems approach"],"prefix":"10.1108","volume":"35","author":[{"given":"Louise","family":"Wennberg","sequence":"first","affiliation":[]},{"given":"Patrik","family":"Brandt","sequence":"additional","affiliation":[]},{"given":"P\u00e9ter","family":"R\u00e9vay","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022012420361819900_b1","unstructured":"Alvesson, M. and Deetz, S. (2000), Kritisk samh\u00e4llsvetenskapligmetod, Studentlitteratur, Lund."},{"key":"key2022012420361819900_b2","unstructured":"Apoteket AB (2002) Annual Report 2002, Sweden."},{"key":"key2022012420361819900_b4","unstructured":"Holme, I.M. and Solvang, B.K. (1997), Forskningsmetodik \u2013 om kvalitativa och kvantitativa metoder, Studentlitteratur, Lund."},{"key":"key2022012420361819900_b5","unstructured":"Jokela, P. and Karlsudd, P. (2003), \u201cEvaluation model for e\u2010phenomena based on general systems theory\u201d, paper presented at Promote IT 2003, Third Conference for the Promotion of Research in IT at New Universities and University Colleges in Sweden, Gotland, 5\u20107 May."},{"key":"key2022012420361819900_b7","unstructured":"Langefors, B. (1978), Theoretical Analysis of Information Systems, Studentlitteratur, Lund."},{"key":"key2022012420361819900_b6","unstructured":"Langefors, B. (1995), Essays on Infology: Summing Up and Planning for the Future, Studentlitteratur, Lund."},{"key":"key2022012420361819900_b8","unstructured":"Litterer, J.A. (1973), The Analysis of an Organisation, Wiley, New York, NY."},{"key":"key2022012420361819900_b9","unstructured":"Merriam, S.B. (1994), Fallstudien som forskningsmetod, Studentlitteratur, Lund."},{"key":"key2022012420361819900_b10","unstructured":"Nilsson, A.G. (2002), \u201cLecture pictures\u201d, Klassisk Informationssystemteori, University of Link\u00f6ping, Link\u00f6ping."},{"key":"key2022012420361819900_b11","unstructured":"Patel, R. and Davidsson, B. (2003), Forskningsmetodikens grunder \u2013 Att planera, genomf\u00f6ra och rapportera en unders\u00f6kning, Studentlitteratur, Lund."},{"key":"key2022012420361819900_b12","doi-asserted-by":"crossref","unstructured":"Skyttner, L. (1996), General Systems Theory \u2013 An Introduction, Anthony Rowe Ltd, Swindon.","DOI":"10.1007\/978-1-349-13532-5"},{"key":"key2022012420361819900_b13","unstructured":"The Swedish Commission for Information Technology (1999), \u201cFrom call centre to contact centre \u2013 trends, possibilities and problems\u201d, SOU, Vol. 138, pp. 2\u20109."},{"key":"key2022012420361819900_b3","unstructured":"von Bertalanffy, L. (1969), General System Theory, George Braziller Inc., New York, NY."}],"container-title":["Kybernetes"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/03684920610662584","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/03684920610662584\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/03684920610662584\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:52:32Z","timestamp":1753401152000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/k\/article\/35\/6\/786-796\/266241"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2006,7,1]]},"references-count":13,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2006,7,1]]}},"alternative-id":["10.1108\/03684920610662584"],"URL":"https:\/\/doi.org\/10.1108\/03684920610662584","relation":{},"ISSN":["0368-492X"],"issn-type":[{"type":"print","value":"0368-492X"}],"subject":[],"published":{"date-parts":[[2006,7,1]]}}}