{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:51:39Z","timestamp":1754157099334,"version":"3.41.2"},"reference-count":13,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2005,3,1]],"date-time":"2005-03-01T00:00:00Z","timestamp":1109635200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2005,3,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>To document a library web site redesign from start to finish, with special attention and emphasis placed on process \u2013 what worked and what did not.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Documentation and techniques used in the redesign are discussed in depth, with special attention as to why these techniques were chosen, how they were integrated into the process, and what problems were encountered.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>One of the biggest problems with a redesign is the political dimension and communication issues involved, rather than the technical problems. Deciding what testing methodology to use to gather patron input and using that input efficiently in the site design are also a challenging area.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>Since this is a case study, some of the problems encountered may not be applicable to other libraries in different environments. At the same time, many of the findings relating to problems with communication are general and could apply to redesign efforts in a variety of environments.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>It is hoped that this paper may serve as a foundation on which a more generic process for effecting a redesign can be developed, one that may apply to all or most redesigns in all or most libraries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>There are very few papers in the literature dealing with the process of managing a redesign \u2013 most focus on other aspects, such as skill sets or test findings.<\/jats:p><\/jats:sec>","DOI":"10.1108\/07378830510586694","type":"journal-article","created":{"date-parts":[[2005,3,14]],"date-time":"2005-03-14T22:44:13Z","timestamp":1110840253000},"page":"50-65","source":"Crossref","is-referenced-by-count":7,"title":["\u201cIf at first you don't succeed\u2009\u2026\u2009\u201d: web site redesign at the UNLV Libraries"],"prefix":"10.1108","volume":"23","author":[{"given":"Kyle","family":"Felker","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Su","family":"Kim Chung","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021720343316600_b1","unstructured":"Burdman, J. (1999), Collaborative Web Development, Addison\u2010Wesley, Berkeley, CA."},{"key":"key2022021720343316600_b2","doi-asserted-by":"crossref","unstructured":"Eden, B. and Bierman, K. (2002), \u201cKnowledge access management at UNLV Libraries\u201d, Library Hi Tech, Vol. 20 No. 1, pp. 90\u2010103.","DOI":"10.1108\/07378830210420717"},{"key":"key2022021720343316600_b3","unstructured":"Gido, J. and Clements, J. (1999), Successful Project Management, South Western College Publishing, Cincinnati, OH."},{"key":"key2022021720343316600_b4","unstructured":"Haigh, S. and Megarity, J. (1998), \u201cMeasuring web site usage: log file analysis\u201d, available at: www.collectionscanada.ca\/9\/1\/p1\u2010256\u2010e.html."},{"key":"key2022021720343316600_b5","unstructured":"Klastorin, T. (2004), Project Management: Tools and Trade\u2010Offs, Wiley, New York, NY."},{"key":"key2022021720343316600_b6","unstructured":"Lewis, J. (1991), Project Planning, Scheduling, and Control, Probus, Chicago, IL."},{"key":"key2022021720343316600_b13","unstructured":"Lewis, J. (1998), Mastering Project Management, McGraw\u2010Hill, New York, NY."},{"key":"key2022021720343316600_b7","doi-asserted-by":"crossref","unstructured":"Nielsen, J. (1993), Usability Engineering, (1994, \u00a91993), Morgan Kaufmann Publishers, San Francisco, CA.","DOI":"10.1016\/B978-0-08-052029-2.50009-7"},{"key":"key2022021720343316600_b8","unstructured":"Nielsen, J. (1994), Ten Usability Heuristics, available at: www.useit.com\/papers\/heuristic\/heuristic_list.html."},{"key":"key2022021720343316600_b9","unstructured":"Reiss, E. (2000), Practical Information Architecture, Addison\u2010Wesley, New York, NY."},{"key":"key2022021720343316600_b10","unstructured":"Rosenfeld, L. and Morville, P. (2002), Information Architecture for the World Wide Web, O'Reilly, Sebastopol, CA."},{"key":"key2022021720343316600_b11","unstructured":"Siegel, D. (1997), Secrets of Successful Web sites, New Riders, Indianapolis, IN."},{"key":"key2022021720343316600_b12","unstructured":"Vaughan, J. (2001), \u201cThree iterations of library web site\u201d, Information Technology and Libraries, Vol. 20 No. 2, pp. 81\u201092."}],"container-title":["Library Hi Tech"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/07378830510586694","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/07378830510586694\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/07378830510586694\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:32:57Z","timestamp":1753399977000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/lht\/article\/23\/1\/50-65\/270711"}},"subtitle":[],"editor":[{"given":"Bradford","family":"Lee Eden","sequence":"first","affiliation":[],"role":[{"role":"editor","vocabulary":"crossref"}]}],"short-title":[],"issued":{"date-parts":[[2005,3,1]]},"references-count":13,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2005,3,1]]}},"alternative-id":["10.1108\/07378830510586694"],"URL":"https:\/\/doi.org\/10.1108\/07378830510586694","relation":{},"ISSN":["0737-8831"],"issn-type":[{"type":"print","value":"0737-8831"}],"subject":[],"published":{"date-parts":[[2005,3,1]]}}}